Customer Service Manager

Craig Sokol

**** *** **. #**

Peru, IL *****

Phone: 815-***-****

*****.*****@*****.***

SKILLS PROFILE

Very good at leading a team, working in a team, or working alone

Exceptional eye for details

EMPLOYMENT HISTORY

Cashier/Cook, Buffalo Wild Wings

July 2016 - Current Peru, IL

Trained numerous members on operations

Floor Operations, Customer Care Cleaning

October 2014 - April 2016 Peru, IL

Operated and maintained company's cleaning equipment

Assisted with company supply orders, including meeting with suppliers

Emptied, maintained, and cleaned waste removal system

Cashier/Stocker, Michaels Arts and Crafts

February 2014 - September 2014 Normal, IL

Responsible for keeping a till with hundreds of dollars accurate to the penny

Assisted with customer service and product restocking

Assistant Manager (Closing Manager), Domino's Pizza

August 2013 - January 2014 Champaign, IL

Improved store productivity by 60% through cross-training and personal motivation

Personally commended by my District Manager for tireless hard work in stressful situations

Assisted with hiring and training new customer service representatives and delivery drivers

Shift Supervisor, Meatheads Burgers & Fries

August 2011 - July 2013 Normal, IL; Champaign, IL

Trained new Front of House staff on Point of Sale and service

Performed low-level managerial, cashier, customer service, and waiter-based duties daily

Promoted twice within two months of being hired

Assistant Manager, Papa John's Pizza

September 2008 - August 2011 Normal, IL; Houston, TX

Completed and passed Certified Lead Assistant Manager training program in less than a month

Balanced strict labor percentages and Customer Service standards on a daily basis

Required daily handling and security of tens of thousands of dollars worth of inventory

Administrative Operations Specialist, U.S. Army

February 2004 - November 2004 Fort Bragg, NC

Worked with high-ranking U.S. Army officers on a daily basis

Organized, filed, and fact-checked thousands of records, ensuring accuracy and authenticity

Proofread and edited paperwork on a daily basis

Postal Operations Specialist, U.S. Army

July 2002 - February 2003 Camp Humphreys; Suwon AFB, Republic of Korea

Was awarded the Army Achievement Medal for flawless attention to detail

Job required attaining and keeping a Secret security clearance for daily operations

Filled Postmaster position during which the post office received a perfect inspection

EDUCATION

History Major, Heartland Community College/Illinois State University

Normal, IL 2005 - 2008

Diploma, Ottawa Township High School

Ottawa, IL Graduated June 2002

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