Customer Service Manager

Amanda M. Hamilton

Elgin, IL 630-***-**** ******.************@*****.*** linkedin.com/in/AmandaMarieHamilton

Talented Project Manager B.S. in Human Biology

Achievement-oriented professional seeking to apply extensive project management skillset within a medical or scientific environment. Bachelor of Science (BS) in Human Biology from Northwestern University. Passion for clinical science. Solid knowledge of research methodology, data management, and data analysis. Proven track record in managing complex projects and supporting organizational success. Highly-effective communicator with ability to relay complex information in easily understood language. Value-centric leader who thrives in fast-paced scenarios providing forward-thinking and professionalism.

Core Competencies

Project Management

Clinical Research Skills

Research Design/Reporting

Operations Management

Inventory Management

Vendor Management

Data Management

Process Improvement

Data Collection/Analysis

Education

Bachelor of Science (B.S.) in Human Biology – Northwestern University, Evanston, IL 2016

Coursework: General & Organic Chemistry; Genetics & Evolutionary Biology; Biochemistry & Molecular Biology; Physiology & Cell Biology; Human Anatomy; Human Structure & Function; Microbiology; Immunology

Professional Experience

Slide Products – Wheeling, IL

Traffic Manager (Project Management, Operations Management) 2003 – Present

Serves as Traffic Manager responsible for coordinating operations between direct customers/distributors, freight providers, and internal departments. Manages company’s comprehensive order processing procedures. Supervises freight vendors, including negotiated and verified provider pricing; tracked and utilized performance metrics; and knowledge of international and domestic shipping documentation to prevent and resolve problem shipments. Writes standard operating procedures related to various roles within the organization. Tracks finished goods inventories for multiple warehouses.

Key Contributions:

Drives efficiency to ensure order processing is 99% error-free and delivery metrics remain 99% on-time

Coordinated order processes and outgoing shipment logistics during period that generated 40% sales growth

Spearheaded an innovative customer service initiative resulting in 250% increase in freight associated revenue

Instituted managed freight option for company customers providing new cost-effective supplier-freight options

Volunteer Experience

Advocate Sherman Hospital – Mother Baby Unit & Emergency Dept. Volunteer

Chicago Area Runner’s Association – Program Committee Member & Marathon Pace Leader

The Literacy Connection – Adult Literacy Volunteer

Technical Skills

Google Docs – LabScribe – MS Office Suite – ACT – JD Edwards – Anzio – Windows Programs – Quicken

QuickBooks – Adobe Reader/Photoshop/Acrobat – Credit Card Processing – Document Scanning

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