Customer Service Sales

JOHN KOLBECK

**** ***** *********, *** *****, CA 91773 626-***-**** *********@*****.***

HIGHLIGHTS

10+ years sales experience

Self-motivated

Consultative selling approach

Relationship focused

Service-minded

Strategic thinker

Persuasive communicator

Collaborative

PROFESSIONAL EXPERIENCE

Infinity Printing, Ontario, CA

Sales Lead April 2009 – Present

Established and expanded a strong customer portfolio through proactive outside sales efforts

Continuously built rapport among customer base to establish long term relationships

Collaborated with a network of vendors in order to produce high quality products

Performed product research to identify the best solutions for customers

CarMax, Duarte, CA

Sales Consultant November 2006 – April 2009

Consistently achieved sales goals using consultative, value-focused customer service approach

Successfully utilized strategies for achieving incremental sales

Drove repeat and referral business by applying strong customer service and problem solving skills

Earned test driving privileges as a result of high performance

Received positive customer service survey results

Part of sales team that achieved the highest sales in a month nationwide

Chick’s Sporting Goods, West Covina, CA

Sales Representative June 2006 – November 2006

Served as product specialist in running shoes by helping customers select appropriate fit and style based on individual needs

Actively pursued and completed commission based purchases

Chili’s, West Covina, CA

Restaurant Server February 2004 – August 2005

Delivered friendly customer service to contribute to an enjoyable restaurant atmosphere

Successfully applied upselling techniques to drive restaurant profitability

Accurately recorded orders and partnered with team members to prepare and serve meals and beverages

Classic Coffee, Glendora, CA August 2001 – March 2005

Assistant Manager

Responsible for securing cash drawer and locking premises at the end of each shift

Provided excellent customer service by understanding and fulfilling customer needs

Prepared and sold coffee drinks by following prescribed recipes and preparation techniques

EDUCATION

Bachelor of Science, Business Administration – Emphasis in Marketing, California State Polytechnic University, Pomona, June 2016

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