Scrum Master

Sumana Hegde CSM, PSM I

*** ******** ***** ********, ** 60090

224-***-**** *************@*****.***

https://www.linkedin.com/in/sumana-hegde-csm-psm-i-28465b114

Summary:

An Information Technology professional with 10 years of experience with a specialized focus as Scrum Master and QA Engineer with exposure to complete software development life cycle of projects for web-based applications.

Core Competencies:

Scrum Master - coaching teams on Agile principles, removing impediments, partnering with the Product Owner to ensure business value.

Quality Assurance Lead - assisted QA Team in defining Test Plans, Test Cases and automation of Test Scripts. Facilitated them in performing Unit, Integration and System Testing. Conducted User Acceptance Testing (UAT) to ensure whether all the User Requirements were met by the application.

Managed customer communication, relationship and expectations throughout project life-cycle.

Knowledge and project experience in Basic SAS 9 tool.

Experience in Testing/Agile tools such as Rally, JIRA, Bugzilla, Selenium and Quality Center.

Experience in Water Fall, V Model and AGILE methodologies.

Professional Experience:

Discover Financial (through Cognizant Technology Solutions) - Riverwood, IL March 2015 – Present

Scrum Master

Guide agile project management lifecycle for enhancements through managing backlog, defining scope, identifying milestones, developing requirements, and leading cross-functional work groups. Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings. Coach team members on Agile principles and provide general guidance on methodology. Track and effectively communicate team velocity and sprint/release progress to all affected teams and management, providing updates to scrum dashboard. Update Agile tracking systems to provide transparency on product and sprint backlogs. Work with the product owner and team to manage the backlog of development issues. Assess testing programs designed to evaluate compliance risk and control environments. Collaborate with various level of management within the areas of responsibilities, including the functions within the 1st line of defense. Manage presentations and status reporting for direct team and senior leadership.

Walgreens (through Cognizant Technology Solutions) – Deerfield, IL August 2011 – February 2015

Quality Assurance Lead

Created and maintained detailed project plans, monitoring project progress and managing scope, risks and escalations. Coordinated all implementation tasks and other project work, as part of a team including consultants and other roles. Managed customer relationships and expectations throughout project life-cycle. Reviewed and contributed to implementation tools and documents used both internally and by customers. Prepared strategies for Regression testing, Smoke testing, Patch testing, and GUI testing. Involved in Database testing along with developers and coordinated to solve the problems encountered in the application. Ensured high-quality and timeliness of project results. Identified current problems that impacted assigned projects. Worked with management to obtain direction and/or resolution to changes, issues and risks. Effectively and efficiently communicate important information about the project including, but not limited to, project status, key decisions, issue resolutions, and scope, budget, and schedule changes throughout the life of the assigned projects.

Sumana Hegde

746 Lakeview Drive Wheeling, IL 60090

224-***-**** *************@*****.***

https://www.linkedin.com/in/sumana-hegde-psm-28465b114

Professional Experience (continued):

Fifth Third Bank (through SLK Software) - Bangalore, India October 2007 – January 2011

Senior Quality Analyst

Performed Requirement Analysis and created clarification documents. Provided Project Estimates of costs and time to implement. Created Test Plan and Designed Test Scenarios. Reviewed Test Cases and Test Scenarios written by other team members. Developed Execution System and Regression Test Cases. Performed Defect Reporting and Tracking. Participation in Defect Review meetings to track progress. Coordinated Weekly Status meetings with clients. Defined project specific metrics and their collection. Certified the product for production. Mentored and provided technical guidance to new resources to the team. Loaded Data into Input Files and Verification of Log Files. Ran Service jobs and carried out tests of critical services.

Hewlett-Packard- Bangalore, India September 2006 – October 2007

Quality Analyst

Managing 100 2nd tier and 15 1st tier US accounts. Worked as Financial Data Analyst in the DEA [Data Enrichment and Administration] team. Audited and validated data reported by 1st tier and selected 2nd tier partners. Provided data to be used for compensation of Sales Representatives. Performed clerical accounting duties for Finance/Accounting department. Prepared financial documents such as checks and invoices, as well as financial reports. Verify, classify, post, and reconcile financial records. Maintained appropriate records and filing systems. Identified accounting issues and recommended solutions to supervisor.

Education:

Karnataka State Open University - Dharwad, India

Bachelors of Science in Computer Science and Statistical Science

Certifications:

Certified Scrum Master – CSM

Professional Scrum Master – PSM I

Automation Test Engineer I

Technical Proficiencies:

Tools : HP-ALM, Selenium, Rally, Postman, SoapUI and Jira

Languages : C, Java, SQL, Unix

Domain : Banking, Finance, ecommerce, Retail

Office Tools : MS Word, MS Excel, MS PowerPoint

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