Microsoft Office Active Directory
Resume:
James Bush
************@*****.***
PROFESSIONAL SUMMARY
PROFESSIONAL SUMMARY
Results oriented professional with of extensive experience in Information Technology. Dependable and committed, consistently taking an enthusiastic and professional approach to all job functions. Known as a team player that works well with internal staff and outside resources. Able to handle fast paced, heavy volume environment. Effective internal and external communication skills.
TECHNICAL SKILLS
Active Directory, ePO Server, Hyper-V VMware vCenter, McAfee Encryption server, Server, Citrix, HP Workstations and Laptops, Dell PC, Dell Laptop support, WAN/LAN Support, Windows NT 4.0, Windows 7,8. 10 Windows 2008 Server, VPN, Network/Local Printers, VNC, Service Now, Cherwell FootPrints, Heat ticketing, Altiris, Office Suite 2010,2013, 2016 TCP/IP Ethernet, Ghost, SCCM, Hardware/Software, VOIP, troubleshooting, iPhones, RDP, Dame Ware, Wireless connections.
PROFESSIONAL EXPERIENCE
B/E Aerospace/KLX Energy Services - Merger 07/14 – 06/16
Site Support / System Administrator
Job duties include, but are not limited to the following:
Merged 8 Companies 48 offices to form KLX Energy Services
50% Traveling to any of KLX 48 offices.
Join Computers to BE\KLX Domain
Utilize Hyper-V for Virtual Machine
Upgrade MS Office 2007/2010 to 2013
Migrated to Office365 (2016)
Install Cisco Routers and POE Switches
Setup and Configure Laptops, Desktop, iPad, for New Hire and or repairs, replacements.
Receive computer inventory, Ghost image them for stock.
Receive return computers from Terminated employee, wipe and reimage for stock
Wide and reimage Virus infected computers
Analyze and resolve computer and network hardware and software problems in a timely and accurate fashion.
Perform analysis, diagnosis, and resolution of complex problems for end-users and recommend and implement corrective solutions.
IMACS - Install, configure, test, maintain, monitor, and troubleshoot end-user’s workstations and related hardware and software.
Respond help requests from end users via ticketing system in a professional manner.
Assist with equipment installations and movement.
Troubleshoot telephone and network problems to ensure connectivity of all workstations and other network appliances.
Perform administration tasks with Windows network accounts.
Active Directory, create user account, computer objects OUs, domains and Imaging
Basic network support knowledge
Install and Configure Sonicwall Firewalls
Perform Equipment Inventory
Install software via SCCM 2012 console
Ability to troubleshoot network printer
Santander Consumer USA/Chrysler Capital Dallas Texas 07/12 - 6/2014
DSS III Technician
Provide Desktop Support for Auto Financial Firm in a fast pace environment
Setup HP 4000, 8000 Series PC(s), HP 8400, 8500 Series Laptop(s). All PCs include VMware VSphere, Microsoft Office 2010, Citrix Receiver, Any Connect, and Microsoft Lync
Migrate thin client from Win XP to Win 7, upgrade old thin clients to HP t610 thin client with Win 7
All Laptops include VMware VSphere, Microsoft Office 2010, Citrix Receiver, Any Connect, McAfee Encryption software, Microsoft Lync
Setup and Configure HP T610 Thin Clients through Altiris
Configure all systems McAfee Virus Scan through McAfee ePolicy Orchestrator
Projects: Windows 7 Migration, PC, Laptop, Microsoft Office 2007 upgrade to 2010
Upgrade assortment of monitors to Samsung A450 22" monitors.
Install VoIP phones, Network printers, Citrix, Remote Access, Password reset, and Active Directory,
Installation of personal printers, wireless keyboard/mouse, resolve software issues with financial software
Use Service Now for ticketing tracking and Inventory of All Santander/Chrysler Capital Assets
Morgan Stanley Smith Barney, Irving, Texas 02/09 -07/12
Desktop Support Level II
Provided Financial Advisors with IT support for HP workstations, Windows XP, Windows 7, and Microsoft Suites including Outlook.
VoIP phones, Network printers, Citrix, Remote Access, Password reset, and Active Directory
Installation of personal printers, wireless keyboard and mouse, resolve software issues with financial software (Reuters Thomson One, Nextgen, Extra).
Install software on user's PC.
Use Virtual Tech Ticket System to update and maintain incidents.
Work with other departments, i.e. Ops control, Data Security, and Day2 Projects to resolve issues with end user’s PC.
Adhere to Morgan Stanley Smith Barney SLA's in closing tickets in a timely manner as well as FCR's.
Mentor team members to enrich their knowledge and skills.
Use Altiris to remotely manage end user’s PC.
Remote into servers to resolve issues with roaming profiles as well as local profiles.
Run specified SQL queries to make modifications to branch databases.
Install local printers and other hardware devices for end users.
Work assigned projects for Morgan Stanley/Smith Barney joint venture via phone, E-mail, RDP, Remote Assistance, and VPN.
Overhead Door Corporation, Lewisville, Texas 11/06 - 2/09
Desktop support
Provided integrated support, maintenance, upgrade and repairs of all computers throughout the enterprise.
Responsible for identifying and resolving PC hardware and software related failures and issues.
Ensure network and business continuity and effectively administer and enhance a Windows Workstation (95, 98, ME, 2000, XP, others) or Server (2000, 2003 Active Directory) environment.
Plan, build, and deploy all desktops, laptops, and thin clients throughout the enterprise.
Ghost image PCs, Laptops, copy personal data to user drive and restore to new laptop and PC on reloaded system.
Troubleshoot and support Citrix presentation server environment.
Install, setup, and troubleshoot Network IDs, Citrix IDs, and Sprint IDs, Right fax IDs and other systems security for ODC authorized users.
Experience with Ethernet topologies and protocols including 100BASE-T/F and 1000BASE-T/F, 802.3 which will be used for network.
Support on connectivity issues.
Track and maintain software licenses throughout the enterprise.
Assist with user training on PC Applications.
Maintain the PC inventory including scans and keep the Asset Tracker up to date.
Responsible for the business printing / copying solutions including maintenance and supplies.
Handles tasks for project installs and can help define project tasks and a tasks completion time.
Upgrades software components and installs OS upgrades.
Travel to remote locations to Support end users, PC, Laptops and printers.
Logs calls in Heat.
Tracks time in Heat and the ODC IT Project Portfolio.
Implements system and network changes in a controlled manner; will adhere to company change
control policies.
Document network and system diagrams.
EDUCATION
US Army - Electronics: Radar Repairman for Hawk Missile
Microcomputer Systems Technician, Richland College, Richardson, Texas - Cert.
References:
Biren Kumar – KLX Energy Service
Email: *****.*****@***.***
Phone: 281-***-****
Bert Clark – Santander Consumer USA
Christian Smith – MorganStanley
*********.*.*****@*************.***
Chad Jackson – KLX
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