Customer Service Information Technology
Resume:
EDUCATION
Information Technology Professional January 2016 - Present
LAMBTON COLLEGE, Sarnia, Ontario
Computer and Information Science- Bachelor's Degree September 2010 – June 2015
LEAD CITY UNIVERSITY, Ibadan, Nigeria
CGPA 4.04/5
Customer Relations and Trade Management Training – Graduate May 2015
INSTITUTE OF STRATEGIC CUSTOMER RELATIONSHIP AND TRADE MANAGEMENT
Ibadan, Nigeria
CERTIFICATIONS
Computer Hardware and Software Configuration (CompTIA A+)
March 2016
Project Management (CompTIA IT Project+)
April 2016
Information Technology Infrastructure Library Foundation (ITIL)
April 2016
Microsoft Windows 7 Configuration
June 2016
Microsoft Certified Professional
June 2016
Server Virtualization with Windows Server Hyper-V and System Center
July 2016
Installing and Configuring Windows Server 2012
July 2016
Microsoft Specialist
July 2016
Cisco Certified Entry Networking Technician
September 2016
Cisco Certified Network Associate
September 2016
Administering Windows Server 2012
October 2016
Microsoft Certified Solutions Associate
October 2016
Microsoft Certified Solutions Expert
October 2016
TECHNICAL SKILLS
Computer Hardware and Software Configuration
Web Security
Networking
Linux
Server Administration
Mobile Application
EXPERIENCE
Mobile Program Assistant
LAMBTON COLLEGE, Sarnia, Ontario January 2017 - Present
Assist Faculty with mobile device utilization and applications during the semester.
Share and gather relevant information about the performance and behavior of individual learners and provide feedback to support transition and program design with mobile devices.
Review and reinforce learning activities using lesson plans and learning strategies developed by the instructor to help student master their skills.
Customer Service Representative
ATELKA (Rogers Customer Service Agent), Sarnia, Ontario August 2016 - December 2016
Demonstrated effective communication skills to respond to incoming customer calls
Followed all company policies to ensure confidentiality of customer information and interactions
Worked well within a team environment to perform my responsibilities and support other team members
Updated customer’s information, took payment, activated new accounts using a computerized information system
Information Officer
NEW HORIZONS COMPUTER LEARNING CENTERS, Ibadan, Nigeria March 2014 - July 2014
First point of contact for students and prospective students
Provided required assistance to students regarding registration, fees, available courses, scheduling and any other general inquires
Represented the training center in a professional manner at trade shows, education fairs, community events, etc.
Created and maintained reports, memos, communication pieces, marketing materials as requested
PROJECT WORK
PHOENIX PROJECT - MILLENIUM CORPORATION
Millennium Corporation is a simulated business within the Information Technology Professional
Department of Lambton College to provide students hands on technical and professional business experience
Human Resources Manager January 2016 - present
Diligently maintain Millennium Staff records confidentially, daily attendance taking and dress code together with my team members for the whole term
Computer Technician – independently responsible for refurbishing one computer (removed all existing software, test and repair any damage hardware, troubleshoot and resolve technical issues, install required software) The Computers are donated to local organizations in need
VOLUNTEER
9th Annual Empty Bowls (Grand total raised was over $9,000 to help the Community) April 2016
Clean Up Day (Canatara Park, Sarnia) April 2016
Show-off Lambton (Showed people what we do in the IT Department) April 2016
AWARD/ACHIEVEMENTS
Outstanding Class President June 2015
Lead City University, Ibadan, Nigeria.
Class President September 2013 - May 2015
Lead City University, Ibadan, Nigeria
Vice President September 2014 - June 2015
National Association of Computer Science Students
REFERENCES
References available upon request.
Contact this candidate