Customer Service Representative

Brad Ferguson

Benbrook, TX ***** 817-***-**** ************@*******.***

Network Professional IT Security Specialist

I am a IT Professional focusing of Network and IT Security with CompTIA Network+ and Security+ certifications.

I deliver the most value out of computing investments by ensuring users are productive, servers and networks run smoothly and IT assets and company and users data are secure.

CompTIA Network+ Certification

CompTIA Security+ Certification

Responsible for all aspects of IT for a multi-million online company

Managing end-to-end mission critical projects

Managing outside contractors

Troubleshooting all aspects of servers and desktops

Microsoft, Linux, Apple, sever and desktop support

Training and education of end users

Adding additional user functionality

Professional Experience

01/17 – Job Search, Independent Contracts, Obtaining Certifications

Title

CompTIA Network+

CompTIA Security+

02/13 – 12/16, Stagespot LLC,

Multi-million online Stage Lighting Company,

Chief Technology Officer (02/13 – 12/16)

Manage Website Budget

Manage all outside vendors

Train Staff, Vendors, and Users on all aspects of the website

Responsible for SQL Server

Responsible for Apache Server

Responsible Magento Shopping Cart

Responsible for all of the code on the website. HTML, CSS, XML, JavaScript, PHP.

10/11 – 02/13 Properties Plus Inc, Tulsa Oklahoma

Full Service Real Estate Brokerage Managing over 700 rental units,

Chief of Staff (05/12 – 02/13)

Responsible for all Technology, Audits, Staff, and office operations.

Revamped all Technology including Network Architecture, VOIP, IP Surveillance, CRM, ERP, Websites.

Updated all Contracts, Office Process, Audit, Account Retrievable, Accounts Payable.

Represent Properties Plus in Court and in negotiations.

Level Three Customer Service.

New Business Coordinator (10/11 – 05/12)

Responsibility of Audit of Agreements and Contracts,

Listing and Advertisements of Properties

Management of Social Media Accounts.

Payments to Vendors,

Level 2 Customer Support

12/08 – 10/11, First Bank of Owasso,

Locally Owned Community Bank,

Personal Banker (12/09 – 10/11)

Close out decedent accounts

Establish Government Leans

Open, Grant Access, Closeout, Audit Safe deposit Boxes

Responsible for complex Merchant Service Accounts

Customer Service Representative 2 (03/09 – 12/09)

Establish and Update Accounts

Answer Client Phone Calls

Responsible for Cash and Electronic Transactions with 100% Accuracy

Resolve client issues

Handle Customer Credit Card Disputes

Teller (12/08 – 03/09)

Handle Transactions with 100% Accuracy

Provide Great Customer Service

Ensure a Safe and Secure Working Environment

Complete all Government Required Documentation

EDUCATION

IT Security Associate, New Horizons Computer Learning Center (Fort Worth TX), 01/17

Some College

High School Diploma, Owasso High School (Owasso, OK), 05/04

Contact this candidate