Customer Service Human Resource
Resume:
JOHN STEPHENS
Hendersonville, TN 37075
Cell Phone: 615-***-****
E-mail: ************@*****.***
EMPLOYMENT OBJECTIVE
I'm seeking a position as a Human Resource Administrator for an integrity driven company. SKILLS SUMMARY
Management professional experienced in the fields of human resources, benefits administration, facility management, purchasing, material utilization, safety, quality and customer service. Excellent organization skills. Self-starting team leader dedicated to goal and task completion.
EMPLOYMENT HISTORY AND RELATED DUTIES
THIRD AVENUE INDUSTRIAL HARDWARE, NASHVILLE, TN MAR. 2016 to Present Customer Service
Handle customer sales and relations at front counter. Perform miscellaneous accounting tasks to record customer payments and execute customer document requests.
HASCALL STEEL COILS, INC., NASHVILLE, TN Nov. 2001 to Mar. 2016 Plant Administrator
Managed entire company’s Health Benefit Plans. Handled facility’s Human Resource responsibilities. Facility Champion of quality and safety activities, including training of facility employees in all areas of operation.
Designed and created company Employee Hire Documents, Benefits Open Enrollment Documents and New Employee Benefits Packets for hiring and benefits enrollments.
Managed qualified employee’s benefits timeline.
Administered Company Personal Leave Program including FMLA
Designed and implemented Company Quality (Control Plan & Quality Work Instructions) and Safety (Incident Investigation and JSA) documents.
Performed company Safety audits, initiated and lead voluntary company audit program with TOSHA.
Represented company in External Quality Audits
Handle Customer Service and Sales functions for on-site sister company Steel Stud Solutions SOUTHEASTERN METALS MFG. CO. INC., Nashville, TN Jan. 2001 to Sept. 2001 Branch Manager
Manage overall facility operation with primary responsibilities including customer service, product quality, facility spending and all personnel related issues reporting directly to corporate officers.
Implemented quality-operating criteria reducing customer returns by 50%.
Reduced facility slow moving inventory items allowing for more efficient inventory spending.
Assisted corporate MIS department in implementation of new computer operating software. STEEL COILS, INC., Nashville, TN Jan. 1991 to Dec. 2000 Quality Manager
Maintained Quality Program elements interacting with marketing and production employees on all related issues.
Instrumental in acquiring ISO-9002 registration for Nashville facility.
Managed on-site Underwriters Laboratory (UL) for identifying UL material requirements.
Developed computer-based report system for monitoring production and facility efficiency. EDUCATION
AQUINAS COLLEGE, Nashville, TN
A.S. Business Administration
(Received Presidential Scholarship Award & Listed in Who’s Who in American Jr. Colleges) Technical Training
Statistical Process Control, Nashville Technical Institute Internal Quality Auditor Training
Technical Skills
Personal computer operation, networking hardware, various software packages including the Microsoft Office applications and multiple Microsoft Operating Systems.
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