Customer Service School

Laura Rosina

*** ***** ****, **** *. Burlington, Ontario, Canada. ********@*******.*** 289-***-****

EDUCATION

****-******* ******** ** ********** and Organizational Studies, Specialization in Consumer Behaviour 2019, University of Western Ontario, London, Ontario

2011-2015 Class of 2015, Bishop Tonnos Catholic Secondary School, Ancaster, Ontario

Graduated with an average of 89.1% with the distinction of the School Letter Award

School Letter Award for exemplary academic, athletic and extracurricular contribution to the school

Awarded the Dance Team Most Valuable Member, given to a graduate who has demonstrated a significant commitment to the team while maintaining high achievement in academics and involvement around the school

EMPLOYMENT EXPERIENCE

2015- Present Waitress, Baranga’s on the Beach, Hamilton, Ontario

Waitress at a seasonal restaurant located on the Hamilton Waterfront

Demonstrated time management, efficient customer service and team work while delivering food and drinks to customers at a reasonable time and pace

Dealing with customers and handling complaints in a friendly and positive manner

Learning how to work and cope in a fast pace environment

2012-2015 Waitress, Hostess, Take-Out Girl, Expo, Swiss Chalet, Ancaster, Ontario

Expo- Learned how to compromise with different server’s techniques, ran orders and prepped meals for serving

Take-out- Learned how to efficiently package and organize orders while making sure they were up to customer’s satisfaction

Hostess- Sat customers and cleaned tables in a timely manner

All together learned how to properly time manage while working efficiently in a fast pace environment

2012-2012Store Front, Tim Hortons, Ancaster, Ontario

Handled store front customer service - Managing orders and cash wile ensuring customer orders are accurate and delivered in a timely fashion

Ensure tables, counters, floors and restrooms are clean and assisting with stocking supplies

Assist other team members when necessary

EXTRACURRICULAR ACTIVITIES

2016-2017 University Students’ Council, University of Western Ontario, London, Ontario

Member of the University Students’ Council as a Social Science Councillor

Speak on behalf of all Social Science students at Western on the University’s Students’ Council

Engages with Social Science students throughout the University in order to gain an outside understanding as to what they would like to change and issues they would like to bring to the council’s attention through the Councillor’s voice

2015-2017 Social Science Students’ Council, University of Western Ontario, London, Ontario

Represented the Social Science students of Delaware Hall on the Social Science Students’ Council as the Delaware Hall first year representative

Participated with rewriting the council’s constitution and planning big events that were hosted by the council, such as the Social Science formal.

Involved in biweekly meetings in which the council debated on decisions that would benefit Social Science students.

2015-2016 Delaware Hall, University of Western Ontario, London, Ontario

Member of the Delaware Hall’s Students’ Council as the Floor Representative of my floor

Opportunity to let peers on the floor know what was happening around the Residence as well as bring forward any concerns and ideas to the council from my peers

Ability to plan and organize events on the Social Committee for the Residence. Events were targeted to make sure it engaged with all the Residents and were enjoyable.

2013-2015 Dance Team Captain, Bishop Tonnos CSS, Ancaster, Ontario

Represented and spoke as the leader of the Dance Team for the school at assemblies and competitive events

Organized and executed several events and charitable functions, including the Teens for Jeans campaign which was hosted by the Dance Team and contributed by the whole school to collect gently used jeans for homeless teens

Collaborated with Council, team members, and coaches for advice and direction on how to carry the team and preform to our best ability

2012-2015 Co-Head, Titans 4 Titans, Bishop Tonnos CSS, Ancaster, Ontario

T4T is an innovative group that works to create a safer, more inclusive school environment through anti-bullying education, harassment prevention and community building initiatives; certified Youth Facilitators by the Red Cross

In my four years with T4T, students reported a 9.4% fall in aggressor activity, an 8% decrease in targets, and a 19.1% reduction in silent bystanders. The symmetric reduction of our power triangle proves the credibility of the survey, making BT one of the only schools in Canada that has tangible, quantifiable progress in the fight against bullying

Received the Most Valuable Member award, YMCA Peace Medal, and CEFO Michael Carty awards, among others

ADDITIONS

Participated on the Delaware Hall of the University of Western Ontario’s women’s flag football team

Coach of the Delaware Hall of the University of Western Ontario’s men’s flag football team

Volunteered at the Variety Village Children’s Games for disabled children and teens for 4 years

Volunteered at the “Forever Home Cats” adoption center for homeless kittens/cats to ensure they found a promising household- from 2012-2014

Spearheaded the founding of my school’s DECA Chapter and competed at the provincial level upon inception

Served on school’s girl’s touch football team, track team and dance team for 4 years

Member of Athletic Council; organized and executed several events and charitable functions for the school and athlete enjoyment Allowed us to collaborate with athletes, peers, teachers, coaches and council for insight on new activities and ways to make sporting events more appealing for school spirit.

Experienced and have excelled in a Computer Science course at Western University. Was able to obtain the skills required for MS Office- MS Word, MS Excel, MS PowerPoint, Adobe Dreamweaver, etc.

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