Engineer Customer Service

Thomas J. Sullivan

** ****** **. #**

East Greenbush NY 12061

518-***-**** *********@*****.***

Professional Summary

Internetworking professional with advanced training and 30+ years background and experience in LAN/WAN systems configuration, installation and project management. Extensive hands-on technical experience with installing, testing and maintaing a wide variety of vendor equipment, technologies and protocols. Superior customer service and interpersonal skills. Strong organizational skills with an attention to details and the ability to multitask, meet deadlines and prioritize work. Strong understanding of project management essentials. Professional image and able to assimilate information at all levels.

Core Qualifications

Extensive networking device eperience

Skilled at installing, programming, maintaing and integrating network devices

Exceptional skills in troubleshooting, identifying and resolving network issues

Advanced written, oral and communication skills

Sound time managment and utilization abilities

Cisco Certified Network Professional 2001-2007

Professional Experience

11/2005 - 10/2016 HILL-ROM (Clinical Workflow Solutions) Albany NY Hill-Rom is a leading worldwide manufacturer and provider of medical technologies and related 1

services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions.

Network Engineer/Field Service Engineer

Design, implementation, programming, testing, certification and service support of Windows Server/Client based nurse-call systems for hospitals

Responsible for set-up and implementation of Layers 1/2/3 routing and switching for integration into hospital network

Responsible for set-up of VOIP servers and telephony for routing of audio through the hospital-wide Hill-Rom network

Work closely with hospital IT staff to meet individual site requirementsregarding network topology, VLANs and wireless integrations

First level in-person technical training for hospital staff

Involved with all aspects of project management on new installations from initial planning meetings through turn-over and go-live

Extensive travel to sites all over upstate NY, New England and Canada

Handled multiple projects and deliverables with limited supervision 09/1999 - 10/2005 VITAL NETWORK SERVICES Albany NY

Field Engineer/Senior Field Engineer

Configuration, installation, service and maintenance of a wide variety of LAN/WAN systems (Cisco, HP, Nortel, 3COM etc.)

Scheduling, staging, testing and implementation of major customer projects and installations

Several large Cisco IP Telephony roll-outs

Responsible for meeting response times and all other contracted service level agreements with customers in upstate NY, New England and Canada 01/1998 - 09/1999 SBC COMMUNICATIONS Albany NY

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Network Engineer

Managed the installation and hands-on implementation of data networking and data communication projects for businesses and government agencies

On-site Network Engineer during conversion of a local HMO to an Ethernet-based Cisco Catalyst switched network

08/1987 - 01/1998 GENERAL DATACOMM Albany NY

Field Engineer/Senior Field Engineer

Installation, maintenance and service of GDC wide-area data communications equipment

On-site Field Engineer at large regional banking headquarters responsible for 50+ node nationwide network of voice and data T-1 multiplexers 06/1981 - 08/1987 PARADYNE CORPORATION Albany NY

Field Service Engineer

Installation, service and maintenance of full-array of Paradyne wide-area network equipment

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