Aaron A. Dew

***** *** *******.

Mission Viejo, Ca. 92691

714-***-****

acyud4@r.postjobfree.com

Work Experience

Helpdesk Manager (Contract)

**/**** – 10/2016 IntegrationWorks, Irvine, Ca.

Manage seven member team of level 1 through level 3 network engineers. Reporting directly to owner, CTO and CEO I provide metrics reporting, incident reports, and facilitated customer relationships between clients and corporate office. Managed scheduling, staffing, on-call rotation as well as off-site work. Provided mentoring, coaching, and service evaluation. Provided initiatives to modernize and streamline departmental as well as management practices as well as increased overall service and satisfaction levels.

Network Consultant – Assistant Manager

07/2012 – 07/2016 Noesis Consulting Inc., Carlsbad, Ca.

Onsite technical support head in department of five. Functions inclusive of (but not limited to): data backup, rotation, and storage (Symantec backup Exec). Hardware/software troubleshooting and support. Telecom and IT support as required. Active Directory, Exchange, network permissions/sharing, and SharePoint administration. Corporate contact for services (90+ corporate and 300+ field staff). Inclusive of iOS devices, Android, and BlackBerry. Purchasing/Acquisition .Project management and metrics reporting.

IT Administrator

09/2010 – 07/2012 Skipping Stone, Fountain Valley, Ca.

Responsible for maintaining all desktop and portable systems of users working in California, Maryland, Texas, and Georgia offices. Primary point of contact for IT matters for the company and its users inclusive (but is not limited to) hardware/software purchases for all users and systems, smartphone selection, telecom/Internet providers/provisioning for all four company locations, and any cloud based services needed. Exchange, BES, and SharePoint administrator.

I.S. Support Engineer 3

05/2006 – 02/2010 Monarch Healthcare, Irvine, Ca.

Level 3 help desk/desktop support for the 375+ employees and outside medical staff of Monarch. Led level 1-2 technicians in workflow. Provided coaching and scheduling. Network Backups using Symantec Backup Exec, Hardware/Software purchasing, imaging and deployment. Active Directory administration (inclusive of account creation/deletion, updating group membership/rights/access). New employee setup, MS Exchange 03/07 administration. Training manual and technical document creation. Server/desktop/laptop repair and maintenance. Patch management (via PatchLink) Cisco (VoIP)telephone configuration. Blade Server monitoring (running VMWare ESX 3.2 with Windows 2003 Virtual Servers). Primary support technician for our cellular solutions (pagers, cellular phones, and BlackBerry/iPhone devices)

Jr. Network Admin

04/2005 - 02/2006 RealtyTrac, Irvine, Ca.

Tasks included systems administration, system deployment and replacement, software/hardware management, telephone and network cabling, server support (Hardware and Software Management ~Windows 2000 and Windows 2003 Server Systems), system imaging, wireless network support, and supporting local and remote users. Technical liaison between company and vendors.

Education

02/2014 WGU, Costa Mesa, California (In Progress)

B.S. Information Technology. – Information Technology Management

1/2014 University of Phoenix, Costa Mesa, California

Associate Degree – Information Technology

12/2001 UEI, Ontario, California

Certification – Network Technology/Network Systems Administration

Skills

CAPM (Certified Associate in Project Management) (In Progress)

Symantec Ghost, Acronis Ghost

Active Directory, Group Policies, Network Access/Permissions

Norton, McAfee, Kaspersky, TrendMicro Anti-Virus Solutions

Microsoft Exchange (5.5 - 2010), VMWare, BES

Office (97-13), Office 365, Windows (98 – Win 10)

Server Maintenance (DELL, HP, IBM)

Track-IT, SysAid, HelpDesk Authority, ServiceNow Ticketing Systems

Hardware/Software Inventory and Management

Hardware/Software Troubleshooting

Unity, Sphericall, ININ Phone Systems

Network Cabling

VPN, Remote Access Solutions

iPhone, Android, BlackBerry support and administration

SharePoint 2010, SharePoint Designer 2010 administration

PatchLink, ScriptLogic

SalesForce CRM

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