Technical Support Engineering

PERSONAL SUMMARY

I am an energetic network administrator expert connecting different types of devices together. Efficient networks wire and wireless systems. Enjoy working on all types of IT related and have extensive experience of resolving hardware, software and network malfunctions. Possess over 10 years of testing and troubleshoot PC and telecom equipment. Able to identify problems, drive improvements and recommend solutions. I did training on Cisco Router and switches. My key strengths include, but are not limited to extensive knowledge of testing and troubleshooting hardware implementation, LAN connectivity, ActiveDirectory and VMware virtualization.

Technical Skills

Experience in diagnosing and solving PC hardware, Networking, and windows

Cisco Routing Protocols, Router and Switch

User experience with Fedora, CentOS, Ubuntu and Linux Apache Server, SSH, NFS, DNS, Samba, DHCP, NAT, TCP/IP,LAN

Windows Server 2008R2, Server2012R2, IIS, WDS, Wsus, ActiveDirectory, Win7-8-10 and Win XP, setup printers and Outlook accounts

Virtual Machines OracleBox, VMware, ESXI

Prepared technical documents, reports and presentations

Microsoft Office, Word, Excel, Visio, PowerPoint

IT and Computer User Support (Part Time Contract) 2016 Sep-Present

Marche Ici

Monitor computer PC and laptops; replace defective components Laptops and PC.

Purchasing the components, dealing with suppliers

Install Windows stations, And server 2012R2

Create Image disk using 3 party tools, assisting users with daily problems.

Computer User support (volunteering) Feb 2016-Aug 2016

Palliative Care Residence

Perform onsite and remote analysis of computer

Install, configure and test hardware and software

Troubleshoot issues with hardware, software and peripherals

Used client ticketing system to provide support

Install and update antivirus programs on all computers

Instructed end users in the use of software, personal computers and networks

Demonstrated ability to work independently while establishing priorities

Network administrator-internship 2015-2016

Mallinckrodt Pharmacy

Provide technical Support to users, and station installation.

Active directory Create OU and add User, computers, Deploy Windows, Create Images.Test and troubleshoot hardware during installation process.

Build a Linux server with Rsnapshot, DMcrypt, and Samba.

FST-Field service technicien 2011-2013

Morpho Detection, Montreal Airport

Maintained and troubleshooting mechanical, electrical, electronic and computer on CT & X-ray systems

Using hardware tools, such screwdrivers, electrical drills, etc.

Provide support for CATSA client, Achieved security clearance.

Responsible for shipping and receiving parts

Electronic Engineering Support 2009-2011

ISR Transit, Montreal

Provided technical support for STL (société de transport de Laval) with fleet track system management,

Prepared custom made cables, analyzed and troubleshooting of hardware problems

Dealt with suppliers, purchased company equipment

Responsible for all technical issues, including computer network

Electronic Engineering Specialist 2005–2006

Sanmina-SCI,

Tested and calibrated WIMAX equipment using spectrum, oscilloscopes, power-meter, RF Gen

Conducted fault analyses using schematics on PCB repair

PCB assembly based on schematics

Performed BOM check-up and follow-up on ECO rules

Trained new technicians

Electronic Engineering Technician 2002-2005

Bezeq Telecommunication

Tested CDMA technology based cellular phones

Repaired various electronic blocks,

Tested setup development to be used for cell phone PWR calibration

Provided on site customer support

Electronic Engineering Technician 1999-2002

Orckit Communications Ltd.

Extensive analyzing and troubleshooting, down to component level, of RMA ADSL and HDSL modems

Repaired failures

Analysed test results to ensure proper modem functionality

Education / Training

John Abbott College Network Administration program Cegep 2014-2016

College ORT Hermalin Diploma of Engineering Studies 1995-1998

Micro Computers and Electronic

Cegep Marie Victorin Full time French class

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