Customer Service Technical Support

NAME : Ranjithkumar.J

DEGREE : B.E (Computer Science and Engineering)

EMAIL ID : *******************@*****.***

Learn each and everything that contribute best for the growth of the organization by continues developing and sharing my skill ability.

Willing to work for a reputed organization to deliver my service up to best of my capabilities

CLASS/

COURSE

NAME OF THE

INSTITUTION

BOARD OF

STUDY

YEAR OF

PASSING

MARKS B. E., (CSE)

Sree Sowdambika

College of Engineering,

Virudhunagar.

Anna University,

Chennai

2015 70.00

HSC

K.V.S Higher Secondary

School,Virudhunagar.

State Board 2011 77.25

SSLC

K.V.S Higher Secondary

School, Virudhunagar.

State Board 2009 79.6

AREA OF INTEREST

SQL

Java

Data structure

Operating System : Windows 7/XP.

Programming Language : C, C++, java, HTML,.

Database : SQL

ACADEMIC QUALIFICATION

COMPUTER PROFICIENCY

CAREER OBJECTIVE

Ramco Systems Limited Nov 2015 to Jan 2017

Role : Project Trainee

Environment : SQL

Client : Ramco Systems Limited

Responsibilities:

Product Name – RODE (Ramco On Demand ERP on Cloud Computing) As a Project Trainee was involved in the following:

Developing the ERP Applications in different modules like Reports and Migrations etc.. Development tool provided by Ramco.

Providing Internal Support to Internal Ramco Employee’s (Reg: Timesheet issues etc).

Analyses and discuss the business requirements with the clients.

Responsible for the development, implementation and support of the database.

Optimized and modified the triggers, functions, procedures etc.

Development of the database, procedures, functions, Crystal report etc.

Responsible for the dealing with the problems, bug fixing and troubleshooting.

Maintenance, performance analysis, import/export, scheduling SQL jobs and reports. SmartMegh Solutions Pvt Ltd Jan 2017 to till date

Role : Technical support

Environment : SQL

Client : Experian.

Responsibilities :

Provided outstanding customer service as a member of a world-class team providing 7x24 support of Experian Customers.

Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.

Provide root cause analysis for customer's storage appliance failure.

Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned .

internal process for escalating cases and approving or denying handovers to specific verticals.

Reduced workload of escalations and maintained their timely feedback to management.

Done JAVA certification by "IIT - Bombay" through a talk to talk spoken tutorial.

Participated in the Net beans Training by "IIT - Bombay" through a talk to talk spoken tutorial.

Successfully completed training on EMC Academic Associate (Cloud computing).

Successfully completing Open Source Software Training Program.

Attended the National Level Conference on “RECANT15” in P.S.R Engineering college CO-CURRICULAR ACTIVITIES

PROFESSIONAL EXPERIENCE

Participated and Presented a Paper Titled “ROBOTICS” in National level Technical Symposium in National Engineering College Kovilpatti.

Won first prize in Essay Writing in Sree Sowdambika College of Engineering on 1st Dec 2011.

Participated in the event Science Exhibition Conducted in "RIKA11” intra collegiate Technical Symposium

Participated in the RYLA – One day Leadership Orientation Seminar Program.

Done MY EXPERIMENTS WITH TRUTH Examinations by "GANDHI STUDY CENTRE".

Alumni Frenzy using android mobile phone applications. Objective:

The objective of the system is that to maintain a strong relationship between the institution, staff members and the alumni’s of the institution. Abstract:

In this modern era, the Social Networking has grown to a top level with technology being developed a lot. Even though it has achieved the peak, it has some barriers that can’t be overcome. Say, Alumni network. After college alumni can’t maintain a relationship with the college. We engineering students take into a perspective that how efficiently alumni can communicate with the college or the faculties of the college in an efficient manner even though they have a web portal in their own college website. You may think that how this is going to be an efficient one even without the web level. Yes it’s possible.

Good communication and written skill.

Ability to grasp the new skills very fast.

Father’s Name : R.Jothimurugan

Date of Birth : 20.06.1994

Gender : Male

Languages Known : Tamil, English

PERSONAL TRAITS

PERSONAL DETAILS

PROJECT

EXTRA-CURRICULAR ACTIVITIES

Permanent Address : 2/292 kaliamman kovil street,villipathiri,virudhunagar Mobile Number : 978-***-****

Email ID : *******************@*****.***

I hereby declare that the particulars of information and facts stated above are true and complete to the best of my knowledge and belief and assure you that I will work in the right earnest and fulfill the expectations of my superiors.

Place: Chennai

Date: (Ranjith Kumar J)

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