Engineer Desktop Support

PERSONAL DETAILS

Name: ALEXANDER DJ. AQUINO

Location: 037 F.Oldan St. Mayamot, Antipolo City

Contact No Cell: (+632) 092******** / 091********

Email Address: ***.******@*****.***

QUALIFICATION SUMMARY

Provides technical assistance and training to customers by performing the following duties.

More than 7 years of experience in IT industry for Desktop Support, Data Centre Operation, Network Planning, Project Engineer and Coordinator for implementation and roll-out of major projects.

SKILLS

1Proficient working with Windows Vista, XP, 2000 and Windows 7,Windows 8

2Proficient working with Windows 2000, 2003, 2008 Server and Exchange 2003 and 2007.

3Experience with installation, configuration, administration and deployment of Windows Servers.

4Expertise in hardware troubleshooting, installation and maintenance of HP, IBM, and Dell Desktops and Servers.

5Skilled in working with application protocols such as FTP, HTTP, DNS, DHCP, network protocol.

6Equipped with a good understanding of networking concepts and experienced in Protocol analysis.

7Extensively knowledgeable and experienced in troubleshooting hardware, software, and network problems.

8Experience with LAN and WAN projects with dial-up, RAS, VPN and leased line connection. Networking (Ethernet, TCP/IP. LAN Cabling, WIFI Configuration),

9Experience with Firewall (Sonicwall) implementation and maintenance.

10Experience with Wireless router (all kinds of Routers) implementation and maintenance.

11Experience with Linux Fedora with Samba file Server Application for Windows Client

12Experience with Basic VOIP,PBX,PABX configuration and Deployment, and also any kinds of CCTV’s

13Experience with VOIP using Addpac gateway and IP PHONES.

14Organized and able to meet deadlines.

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Essential Duties and Responsibilities :

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

Configure software to connect to Internet application servers.

Provide training to clients in the use of system and applications as related to Internet.

Obtain general understanding of OS and application operations related to company offered services.

Identify and correct or advise, on operational issues in client computer systems.

Perform light lifting 45lbs.

Perform creation of new accounts using company provide software tools.

CERTIFICATION

Consumer Electronics Mechanic Level 1

TESDA Certificate No#050*********

:Measuring Resistance

:Testing Components

:Measuring Voltage And Current

:Aligning And Tracking IF

:Tracing Circuits

:Troubleshooting

PROFESSIONAL EXPERIENCE

EIEN Academy of English

Desktop Support Engineer

2403 West Tower Stock Exchange Building Ortigas Pasig City.

October,1,2014 to July,15,2015

Winglish Phone.inc

Desktop Support Engineer

11F Tycoon Tower Pearl Drive Ortigas Pasig City

Aug,25,2011 to Sept.2014

Data1asia.Phil.inc

IT Support Engineer

Support Client:

Oct,15,2007 to Oct,16,2011

Department Of Education of the Philippines.

American chamber of Commerce.Phil

Finacore Technology Finance.Phil

Oct,17,2010 to March,23,2011

Splash Corporation.Phi

Grandstar Motor Company

Account Officer

Nov,14,2006 to august,27,2007

Dane Computer Center

Desktop Support Engineer

Jan,5,2006 to July,18,2006

HARDWARE

IBM, DELL, HP/COMPAQ, ACER, Clone Computer and Servers, & SonicWall firewall, Linksys and D-link Netgear wireless router, VIOP IP Phones, PABX PBX, HUAWAI Modem Router.

TRAININGS AND SEMINARS ATTENDED

Implementing and Managing Microsoft Exchange 2003 (2400)

1Microsoft Exchange 2003

2ACSAT Lower Antipolo Branch

3July 28 – August 3, 2003

Planning, Implementing and Maintaining Microsoft Windows Server 2003 (2279)

1Active Directory Infrastructure

2ACSAT Lower Antipolo Branch

3July 23 – 27, 2003

HP Pro Curve Network Trainning

1Jollibee Building Ortigas Center

2March 21-22

CHARACTER REFERENCES

Ms. Dina Enaje

EIEN AE Phil.

Corporate Secretary

Contact No: 4777801

MR. Camar Saumay

DATAONE ASIA Phileppines

System Administrator

Contact No:092********

EDUCATION BACKGROUND

ELECTRONICS COMPUTER AND TECHNOLOGY

Asian College of Science and Technology ACSAT – Lower Antipolo

SY: 2002-2004

Alexander D. Aquino

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