Matthew Luckie

General Summary

My experience with the public has allowed me to develop skills such as flexibility, time management, and professionalism. I have had the opportunity to work with a variety of people in diversified settings. This experience has enabled me to develop valuable people, organizational, and communication skills that would be an asset in any management position.

Experience

May 2013-Present Michaels Lynchburg, VA

Lowered Shrink 18 points in first 9 months in store.

Act as mentor to other Store Managers within district.

Manage a team of 40 employees that grows to 60-75 seasonally.

August 2009-May 2013 OfficeMax Lynchburg, VA

Moved under performing store slated to close to Top 20% of all stores.

Develop entire team by using coaching, feedback, and observations.

Lowered Shrink from .78 to .30 in one year and have maintained last 3 years.

May 2007-August 2009 Toys R Us Lynchburg, VA

Manage all store Activities including Back of House, Inventory, Cash Office, Front End and Sales Floor.

Analyze P&L,develop action plan to reduce shrink and other controllable expenses.

February 2003-May 2007 OfficeMax Martinsville, VA

Exceeded budgeted plan and metrics in all areas including sales, customer service and Maxassurance.

Excelled in building and motivating management and hourly team. Leading to lowest turnover within the district(17 stores).

Instruct associates in proper selling techniques, through one-on-one training and the Boundless Program, to help the team move to a Top 20 store in company.

August 2001-Feb. 2003 Best Buy Richmond, VA

Direct supervisor of team members within multiple departments (Computers,Dig. Imaging, Wireless, and Appliances) with revenue goals ranging from $25,000 to $150,000 weekly.

Coach, mentor, and formally evaluate store Team Members weekly.

Work with Product Specialists, Management Team, and Corporate Office to ensure a commitment to customer service and customer loyalty.

Education

1993-1997 University of Alabama

Bachelor of Social Work

4605 Sanders Dr Roanoke, Virginia 24019 540-***-****

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