Customer Service Sales

Marc S. Bein

*** ******* *** **. • Boynton Beach, FL 33435

**********@*******.*** • 561-***-**** - mobile

Information Technology Specialist

IT professional with over 15 years of experience.

A creative, high-energy, detail-oriented, and hands-on person who learns very fast. Excellent at communicating with customers, defining their needs and helping them make the right choice for their needs. Fully trained with all computer operating systems, including all versions of Microsoft Windows, Linux, Windows CE and Mac OS, Palm OS as well as office based software and Internet based programs. Experienced in training internal and external personnel, and conducted weekly training session for all personnel. Adept in all aspects of product management, product distribution and marketing, including commercial photography and extensive support of trade shows.

Highlights of expertise:

Operating Systems

Customer Support

Computer Networks

Functional Testing

Training

Bench Testing

ISO Compliance

Provisioning

Troubleshooting

Professional Experience:

NCR Sept 2016 - Present

Customer Engineer

Repairs computers, printers, peripherals and Self Checkouts for over 30 major Fortune 500 companies.

Faith United Methodist Church June 2016 – August 2016

Summer Camp Director

Supervised campers from ages 3 to 12

Hired and maintained counselors and volunteers

Scheduled daily events and reported financials weekly to church staff

Villa DelRay Golf Course May 2014 - June 2016

Outside Operations

Maintained fleet of 80 golf carts

Interfaced with club members to solve customer service issues

Repaired, built and upgraded golf clubs for players of all skill levels

Advanced Tech Support September 2014 - March 2015

Level 2 Technician

Remoting into client’s computers to diagnose and fix Windows issues, remove viruses and infections using

the latest software in the marketplace.

Dick's Sporting Goods February 2013 - September 2014

Sales Associate

Sold firearms, fishing supplies and camping supplies.

Worked in the Pro Shop selling and fitting golf clubs and accessories.

Halloween City September 2011 - November 2011

Floor Manager

Responsible for setting up and maintaining Try Me displays

Tasked that all customer’s needs are attended to

Set up and maintained wireless network and POS system

The Answer Group February 2009 - August 2010

Support Specialist

Responsible for troubleshooting and present software sold at Best Buy retail stores

Troubleshoot Macintosh and Windows computers using phone based support

Trained new hires on call logging and propriety database software

Alertify Wireless Solutions January 2009 - June 2009

Support Specialist

Responsible for installation, troubleshooting and travel associated with past and present software

Maintained Windows servers as well as Macintosh laptops and storage systems

Emergin, Inc. August 2003 – January 2009

Provisioning Specialist (2006 – 2009)

Responsible for provisioning and distributing 100% of the hardware for over $12 million in annual business, including blade, rack mount and tower servers from Dell, HP and IBM using Acronis and Ghost. Models include Dell PowerEdge 1850 and 1950’s, SC430 and SC440 as well as IBM 3650’s and HP ML320 and 360.

Maintain detailed shipping, build and order records to ensure ISO compliance and inventory levels.

Fully test new hardware and software for OS and machine compatibility, including network peripherals such as Digi SP Ones and Medtronic network hubs

Configure WaveWare paging systems and Apollo Gold pagers.

Company photographer/videographer creates training videos and event photography

Support Specialist (2003 – 2006)

Support all incoming technical calls regarding installation, upgrading and troubleshooting issues with Emergin WirelessOffice software

Worked closely with Engineering department to test quarterly software builds

Qualified new hardware for interoperability with communication and healthcare systems

Westchester Country Club August 2001 – August 2003

Outside Operations

Maintained fleet of 150 golf carts

Interfaced with club members to solve customer service issues

Repaired, built and upgraded golf clubs for players of all skill levels

Dermdex, inc. August 2000 – August 2002

Member Services Integration Coordinator

Implemented catalog data for Internet B2B marketplace

Worked with finance to target sales regions and budget sales territories

Created physician-based Internet web pages using basic HTML scripts

Maintained supplier catalogs with in-house photographs and tradeshow website portraits.

Supported web, PDA software, Macintosh, Windows and browser issues daily

Interacted with suppliers and physicians on a daily basis regarding pricing, billing, logistics, and Internet access and customer care related issues

Boca Research, inc. August 1994 – March 2000

Associate Product Manager

Created forecasts and maintains current I/O and modem product line consisting of 20+ products

Assisted in introduction of VideoFX, USB modems and USB add-on cards

Solved technical issues with distributors, internal sales and technical support

Worked with 4 Senior Product Managers to ensure product changes and technical issues regarding all products are updated and distributed

Created weekly competitive analysis for current and future products

International Product Planner/Sales Engineer November 1996 – October 1999

Created, forecasted and promoted specific products for the international marketplace

Solved technical issues for sales personnel and overseas distributors and users

Traveled extensively for the past 4 years as technical representative at various trade shows in the United States, Canada and Europe

Instituted daily product backlog to ensure timely product shipment to maintain customer satisfaction, which increased international revenue of 30% worldwide

Work largely with domestic products, such as Internet Access Devices to help obtain parts, review design modifications and accessories to be sold internationally.

Customer Support Supervisor September 1994 – November 1996

Installed, diagnosed and analyzed complete Boca Research product line on the phone for end users and distributors

Cross-diagnosed our products for compatibility with other software programs and hardware from other companies. Trained in OEM software product training from leading companies, such as Smith Micro, Stefra, Trio, Hot Office, Midcore, Midisoft and Galacticom

Duties also included being a single contact for all unresolved technical issues and worked with them to rectify major product issues

Trained new support reps on the phone and in the field for trade shows

Olan Mills Photo Studios, Boynton Beach / Florida August 1992 – August 1994

Photographer

Photographed newborn children through adults. Specialized in unique backgrounds and props with attention to detail, both artistically and technically

Education and Training

Associate of Arts Degree in Photography with a Minor in Business

Palm Beach Community College, Lake Worth, FL

SQL 2005 Internal Training

Technical Proficiencies

Platforms:

Windows 2000, XP, Vista, Win7, Win8, Win10, Server 2000,2003,2008 Macintosh Classic and OS X

Tools:

Microsoft Office Suites, Java, .NET, SQL 2000 & 2005

Hardware:

Servers, Routers, Switches, Paging Terminals

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