Customer Service Technical Support

Cassandra Elkin

***** *** ******, ******, ** V*S 1J7 – 604-***-**** – ********@*****.***

Experience

Technical Support Professional II

Convergys, Chilliwack, BC

**/**** ** **/****

*Provided technical support via phone, email, and live chat for home internet connectivity; personal computers (portable and desktop, hardware and software); small- and large-format printers for home and business use; retail printing solutions; networked home security systems

Temporary Kitchen help GS-FOS-03

Mountain Correctional Facility, Agassiz, BC

05/2008 to 08/2008

*Worked as part of a team to prep and cook 3 daily meals, coffee and snacks for up to 450 inmates

*Received and stored weekly food deliveries, ensuring all items properly located and handled; followed proper preparation procedures for special or religious dietary needs

*Ensured kitchen spaces and items used in food prep were cleaned and secured as necessary after use/before end of day

Line Cook

Friendly Mike's Pub, Chilliwack, BC

03/1999 to 07/2001

Education

Magee Secondary School

Vancouver, BC

Graduated 1985

One of only 5 students in my graduating class to achieve 99th percentile on the SATs

Skills

Extensive experience in working in a fast-paced environment to provide positive customer experience in a variety of areas; experienced in use of Office and many different customer event-logging programs

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