Customer Service Quality Control, Databases, Networking and troueblesh

CRISTOBAL GONZALEZ

***** ** **** ***** #***

Miami Lakes, Florida 33016

Tel: 786-***-****

E-Mail: **********@*****.***

Objective: Customer Service and/or Sales Associate candidate seeking a position in an established company where my team leadership, skills and my maximized experience can be exercised for improving customer satisfaction and expanding a successful business to achieve corporate goals.

Experience: Medical Consultant - Miami International Consultants - 2013 to 2016

Implemented Policies & Procedures and Improved Quality Control

Utilized my Customer Relations to take care of business-related issues

Improved efficiency by solving their most complex business matters

Customer Service Supervisor - A & B Health Services - 2011 to 2013

Executed Customer Service and Quality Control Strategies for implementation to uphold the company’s image

Resolved customers’ complaints by ensuring positive outcomes

Analytic thinker aimed at resolving customers’ issues

Warehouse Supervisor - Utility USA - 2006 to 2011

Shipping & Receiving Control

Managing Inventory Database

Control Inventory

Computer Specialist - Department of Agriculture - 2001 to 2006

Networking

Created and Maintained Databases in Oracle and SQL Server

Customer Support and Troubleshooting

Skills: * Strong Interpersonal communication skills

Problem analysis and problem solving

Organizational skills and customer service orientation

Adaptability and ability to work under pressure

Initiator

Bilingual

Education: Miami-Dade College - Miami, FL 2002

Associate in Arts

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