Customer Service Sales
Resume:
Yo Kamiya
Albany, CA *****
415-***-**** **********@*****.***
www.linkedin.com/in/yokamiya
QUALIFICATIONS
Ability to research and summarize findings in a concise and organized format.
Experience leading a team and efficiently dividing work to ensure task completion.
Exceptional communication and interpersonal skills developed from years of customer service experience.
High degree of flexibility and initiative in an unstructured work environment.
Motivated to proactively seek out new learning opportunities.
Comfortable exceeding goals in a fast-paced, deadline-driven environment.
PROFESSIONAL EXPERIENCE
Square/Caviar San Francisco, CA
Customer Support Associate January 2017– Present
Provide email, phone, and SMS, support to customers and restaurants through creative problem solving.
Almost doubled Week 1-2 goal of 80 cases a day by resolving 152 cases on the first day out of training.
Identify cases of fraudulent customer referrals and deny credit.
Saved numerous orders by assigning tasks to the dispatch team that ensured delivery times.
Trader Joe's El Cerrito, CA
Crew Member September 2007 – October 2016
Started as a Courtesy Clerk and later put in charge of receiving and processing morning shipments of produce, dairy, and frozen goods.
Restructured morning load and decreased time needed to receive dairy shipments by 2 hours.
Increased sales by strategically reorganizing sections and building displays.
Reduced product spoils by analyzing sales and adjusting shipments.
Quality checking product and removing items not meeting company standards.
Resolving issues such as unexpected delays or shipment errors with creative problem solving.
EDUCATION
University of California, Berkeley Berkeley, CA
Bachelor of Arts in Legal Studies Graduated May 2014
SKILLS, ACTIVITIES & INTERESTS
Languages: Bilingual, Proficiency in conversational Japanese.
Technical Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Talkdesk, Salesforce Desk, and a basic understanding of HTML & CSS.
Activities: Muay Thai, Boxing, and Swimming.
Interests: Jazz Guitar, Stock Investing, and Photography.
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