Information Technology Active Directory
Resume:
Ebraam Makaryous
******.*********@*******.***
**** ******** **, ******* ** 32811
Summary:
Knowledgeable, detail oriented and results-driven Security/network professional with extensive experience in managing information technology department. Implementing and maintaining policies and goals that support the organization's IT needs. Ensure proper functioning of data processing and overseeing necessary upgrades. Help business operations groups utilize information systems to improve their efficiency. Proven ability to lead and motivate project teams to ensure success. Valued analytical thinker, and team member with exceptional interpersonal communication skills
Relevant Experience:
Network Administrator
NG Healthcare IT, Orlando, FL 9/2015 – 12/2016
Establish voice and data networks by running, terminating Ethernet cables as well as punch down cross- connects
Perform Online backup, install servers, workstations, run antivirus scans, voice & data cabling
Manage VOIP, phone systems
Plan network installations by studying clients’ orders, plans, and technical specifications; ordering and assembling equipment; preparing installation diagrams
Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Wireless
Verify service by testing equipment, Networks, and phones lines; identifying, correcting, or escalating problems
Maintain network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation
Establish safe work environment by following codes, standards, and legal regulations
Created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks)
Assist staff with their laptops/mobile devices connecting to Wi-Fi, diagnose, troubleshoot browser issues, and common technical problems
Set up equipment for employee use such as computers/projectors/smart boards, ensuring proper installation of cables, operating systems, and appropriate software
Keep supplies ready by inventorying stock; placing orders; verifying receipts
Update job knowledge by participating in educational opportunities; reading technical publications
Administrate Windows active directory, Exchange, Cisco unified and unity systems
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments System Administrator
Elegant Linen Collections Corp, SI, NY 10/2013 – 8/2015
Set up the network system and connect workstations for office environment as per specified requirements
Administrate windows active directory including group policies
Continually update database of customers’ information.
Assisted establishing, developing, and updating the company’s web sites as required
Served as support resource for employees with required programs
Responded to questions and requests for repairs and updates
Updated and maintained contract-filing system
System Administrator
New Hover Industries Company, Cairo, Egypt 2/2012 –8/ 2013
Backup, recover missing data & Remove viruses
Diagnose &troubleshooting for computer problems
Sale software, computer spare parts & all technology devices
Fix software problems for IOS & Android
Troubleshooting printer, camera, scanner, speaker, phone, tablets, charger, access point, routers & switches
User administration (setup and maintaining account), Create new users, resetting user passwords and Lock/unlock user accounts
Monitor server security, maintaining system, and verify that peripherals are working properly
Quickly arrange repair for hardware in occasion of hardware failure
Monitor system performance and monitor network communication
Create file systems
Update system as soon as new version of OS and application software comes out
Implement the policies for the use of the computer system and network
Setup security policies for users. A system admin must have a strong grasp of computer security
Password and identity management
Using VMware to connect to any computer for troubleshoot or configure drive Technical Support Representative
Tedata ADSL, Cairo, Egypt 9/2010 – 1/ 2012
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, splitters, RJ 45, Switches, Routers & Cables (Cat5, Cat6)
Using VMware to connect to any computer for troubleshoot or configure drive
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and update Skills:
Software & Programming
Professional user skills on all MS Windows Operating Systems, Mac OS, MS Office suite(Outlook, Word, Excel, PowerPoint, Access), Autodesk Solidworks, Autodesk Revit, Microsoft Server 2008 and higher, PING & Symantec Ghost 10,Adobe Acrobat/Photoshop, PowerPDF, Visio Proficiency of several computer programming languages (C#, C++, and JAVA) Networking
Install and manage Servers, Routers, Switches, Multilayer switches and access points, Implementing security policies using ACLs, Port Securities and Firewalls
Windows active directory, Exchange email system
Cable management such as terminate CAT3, CAT5, CAT5e, CAT6, and patch panels
Knowledge of: o Cisco Unified Communications Manager 10 . o Cisco Unity Connection 10 . o Cisco Contact Center Express (UCCX) 10 .o
Education:
Modern Academy, Cairo, Egypt B.Sc. Computer Science May 2010 Major: Information Technology and Computer Science Training:
Cisco Certified Network Associate
Completion of 156 hours in configuring and troubleshooting windows server 2008 active directory domain services Completion of 159 hours in Server Administrator 2008 Certifications:
Microsoft certified Professional – Completed 4/2012 Microsoft Certified Technology Specialist – Completed 3/2010 Microsoft Windows Server 2008 Network Infrastructure, Configuration – Completed 3/2010 Microsoft Windows Server 2008, Server Administrator – Completed 1/2011 Reference:
Available upon request
Contact this candidate