Ebraam Makaryous

239-***-****

acyu2s@r.postjobfree.com

**** ******** **, ******* ** 32811

Summary:

Knowledgeable, detail oriented and results-driven Security/network professional with extensive experience in managing information technology department. Implementing and maintaining policies and goals that support the organization's IT needs. Ensure proper functioning of data processing and overseeing necessary upgrades. Help business operations groups utilize information systems to improve their efficiency. Proven ability to lead and motivate project teams to ensure success. Valued analytical thinker, and team member with exceptional interpersonal communication skills

Relevant Experience:

Network Administrator

NG Healthcare IT, Orlando, FL 9/2015 – 12/2016

Establish voice and data networks by running, terminating Ethernet cables as well as punch down cross- connects

Perform Online backup, install servers, workstations, run antivirus scans, voice & data cabling

Manage VOIP, phone systems

Plan network installations by studying clients’ orders, plans, and technical specifications; ordering and assembling equipment; preparing installation diagrams

Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Wireless

Verify service by testing equipment, Networks, and phones lines; identifying, correcting, or escalating problems

Maintain network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation

Establish safe work environment by following codes, standards, and legal regulations

Created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks)

Assist staff with their laptops/mobile devices connecting to Wi-Fi, diagnose, troubleshoot browser issues, and common technical problems

Set up equipment for employee use such as computers/projectors/smart boards, ensuring proper installation of cables, operating systems, and appropriate software

Keep supplies ready by inventorying stock; placing orders; verifying receipts

Update job knowledge by participating in educational opportunities; reading technical publications

Administrate Windows active directory, Exchange, Cisco unified and unity systems

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments System Administrator

Elegant Linen Collections Corp, SI, NY 10/2013 – 8/2015

Set up the network system and connect workstations for office environment as per specified requirements

Administrate windows active directory including group policies

Continually update database of customers’ information.

Assisted establishing, developing, and updating the company’s web sites as required

Served as support resource for employees with required programs

Responded to questions and requests for repairs and updates

Updated and maintained contract-filing system

System Administrator

New Hover Industries Company, Cairo, Egypt 2/2012 –8/ 2013

Backup, recover missing data & Remove viruses

Diagnose &troubleshooting for computer problems

Sale software, computer spare parts & all technology devices

Fix software problems for IOS & Android

Troubleshooting printer, camera, scanner, speaker, phone, tablets, charger, access point, routers & switches

User administration (setup and maintaining account), Create new users, resetting user passwords and Lock/unlock user accounts

Monitor server security, maintaining system, and verify that peripherals are working properly

Quickly arrange repair for hardware in occasion of hardware failure

Monitor system performance and monitor network communication

Create file systems

Update system as soon as new version of OS and application software comes out

Implement the policies for the use of the computer system and network

Setup security policies for users. A system admin must have a strong grasp of computer security

Password and identity management

Using VMware to connect to any computer for troubleshoot or configure drive Technical Support Representative

Tedata ADSL, Cairo, Egypt 9/2010 – 1/ 2012

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, splitters, RJ 45, Switches, Routers & Cables (Cat5, Cat6)

Using VMware to connect to any computer for troubleshoot or configure drive

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Redirect problems to appropriate resource

Accurately process and record call transactions using a computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and update Skills:

Software & Programming

Professional user skills on all MS Windows Operating Systems, Mac OS, MS Office suite(Outlook, Word, Excel, PowerPoint, Access), Autodesk Solidworks, Autodesk Revit, Microsoft Server 2008 and higher, PING & Symantec Ghost 10,Adobe Acrobat/Photoshop, PowerPDF, Visio Proficiency of several computer programming languages (C#, C++, and JAVA) Networking

Install and manage Servers, Routers, Switches, Multilayer switches and access points, Implementing security policies using ACLs, Port Securities and Firewalls

Windows active directory, Exchange email system

Cable management such as terminate CAT3, CAT5, CAT5e, CAT6, and patch panels

Knowledge of: o Cisco Unified Communications Manager 10 . o Cisco Unity Connection 10 . o Cisco Contact Center Express (UCCX) 10 .o

Education:

Modern Academy, Cairo, Egypt B.Sc. Computer Science May 2010 Major: Information Technology and Computer Science Training:

Cisco Certified Network Associate

Completion of 156 hours in configuring and troubleshooting windows server 2008 active directory domain services Completion of 159 hours in Server Administrator 2008 Certifications:

Microsoft certified Professional – Completed 4/2012 Microsoft Certified Technology Specialist – Completed 3/2010 Microsoft Windows Server 2008 Network Infrastructure, Configuration – Completed 3/2010 Microsoft Windows Server 2008, Server Administrator – Completed 1/2011 Reference:

Available upon request

Contact this candidate