Technical Support Engineer
Resume:
Anupam Singh
A Software Professional having around Three year of experience in Quality Analyst/Network Support, having good understanding of 802.11 standards, 802.3 standards, Python scripting, basic Layer 1/2/3 protocols and excellent communication skill. An excellent team player and collaborating with team at all time.
Academic Profile
Degree
Board
Year
Percentage
School / College
10th
JAC
2004
69%
Baridih Girls High School
12th
JAC
2006
60%
Mrs KMPM Inter College
BE(Computer Science)
VMU
2012
79%
Aarupadai Veedu Institute of Technology, Chennai
Personal Details
Date of Birth
09/18/1988
Martial Status
Married
Husband Name
Pankaj Kumar Nirala
Language
English & Hindi
Contact
******.********@*****.***
Technical Skills
Operating Systems
:
Linux/Unix, Windows, Mac iOS
Language
:
Python Scripting, C++, SQL
Protocol
:
802.11 a/b/g/n/ac/i/e, 802.3, MU-MIMO,802.1x,WPA1 and WPA2
Tools
:
iperf, jperf, IxChariot, Wireshark (wired and wireless), Omnipeek sniffer, Veriwave (WaveQOE),JIRA
Network Device
:
Cisco WLC(5508/2504), L2/L3 switch configurations(Cisco 3850, 3750, Cat 4K, Cat 6K)
1
Cisco Wireless QA(Consultant)
Duration
:
April 2016 to December 2016
Introduction
:
This project involves testing/automating Cisco enterprise 802.11ac Wave 2 AP(Access Point – 3802/2802).
Scope
:
Creating test plan based on SFS(System Functional Specification) provided by development team
Laying down test bed as per test requirenment
Executing the test cases and filing bugs
Working with development team to get the bug resolved
Automating the manual test cases to be put in automation regression
Description
:
This project handels testing and automation of varios AP features. I was involved in testing and automating NDP(Network Discovery Protocol) encryption, MicroMacro.And also I automated few stress tests for Cisco APs.
Role
:
Creating and executing test plans, laying down test bed, filing AP related bugs, Generating the traffic through Ixcharriot to masure the throughput,and was debugging the testbed configuration issues and following up on issue with developers.
Platform
:
Cisco ClickOS based AP(3802/2802), WLC 2500/5508/5520, Catalyst Switch(3750, 3850, Cat4K, Cat6K)
2
Kaizen IT Services (IBM) Sr. Technical Support Engineer
Duration
:
Dec 2014 – Nov 2015
Introduction
:
This project involves handling all the incident and service request for their system and network related issues through Phone and maintaing a record of tickets logged and closed.
Scope
:
Providing telephonic support to IBM Employees.
Follow up and co-ordinate with hardware/software team to close up on cases
Providing remort support to the user by taking their system in remote to solve their technical issue.
Creating login id and passwords for users and changing them on request.
Generating report on day to day status for the tickets logged.
Description
:
This process handled the incident and Service request of all the IBM employees. It involved both hardware/software support to the User.
Role
:
Telephonic and email technical support and debugging hardware/software issues.
Platform
:
Windows, Android,Excel,Outlook
2
Sutherland Global Services Acer Technical Support Engineer
Duration
:
Nov 2012 – Sep 2013
Introduction
:
This project involves providing technical support to customers regarding hardware/software issues in Acer Desktops, Laptops, Smart Phones, Tablets and PC services.
Scope
:
Providing telephonic support to escalated cases from priority enterprise customers
Performed installation, configuration and testing of LAN/WAN devices
Follow up and co-ordinate with hardware/software team to close up on cases
Train new joines regarding the technical knowledge, process and ethics
Description
:
This process handled the escalations for all product range from Acer. It involved both hardware/software support to enterprise customers.
Role
:
Telephonic and email technical support and debugging hardware/software issues.
Platform
:
Windows, Android
Curriculum Project
Title
:
A Privacy-Preserving Remote Data Integrity Checking Protocol with Data Dynamics and Public Verifiability
Language
:
Java(Swings)
Database
:
MS SQL Server 2000/05
Environment
:
Windows XP
Project Description
:
A cloud is established for storing data and for that stored data, created privacy using protocol “Remote Data Integrity Checking Protocol(RDC)”. The proposed protocol is used for security purpose. This protocol is basically used for the application of hospital management system.
The objective is to achieve the Data Level Dynamic at Minimum cost i.e., the client store their data at remote server, they can dynamically update it several times under the unique id provided by the cloud to each client.
Personally I was benefited by the immense learning involved through the project and awareness about Java language.
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