Anupam Singh

A Software Professional having around Three year of experience in Quality Analyst/Network Support, having good understanding of 802.11 standards, 802.3 standards, Python scripting, basic Layer 1/2/3 protocols and excellent communication skill. An excellent team player and collaborating with team at all time.

Academic Profile

Degree

Board

Year

Percentage

School / College

10th

JAC

2004

69%

Baridih Girls High School

12th

JAC

2006

60%

Mrs KMPM Inter College

BE(Computer Science)

VMU

2012

79%

Aarupadai Veedu Institute of Technology, Chennai

Personal Details

Date of Birth

09/18/1988

Martial Status

Married

Husband Name

Pankaj Kumar Nirala

Language

English & Hindi

Contact

669-***-****

E-mail

acyu15@r.postjobfree.com

Technical Skills

Operating Systems

:

Linux/Unix, Windows, Mac iOS

Language

:

Python Scripting, C++, SQL

Protocol

:

802.11 a/b/g/n/ac/i/e, 802.3, MU-MIMO,802.1x,WPA1 and WPA2

Tools

:

iperf, jperf, IxChariot, Wireshark (wired and wireless), Omnipeek sniffer, Veriwave (WaveQOE),JIRA

Network Device

:

Cisco WLC(5508/2504), L2/L3 switch configurations(Cisco 3850, 3750, Cat 4K, Cat 6K)

1

Cisco Wireless QA(Consultant)

Duration

:

April 2016 to December 2016

Introduction

:

This project involves testing/automating Cisco enterprise 802.11ac Wave 2 AP(Access Point – 3802/2802).

Scope

:

Creating test plan based on SFS(System Functional Specification) provided by development team

Laying down test bed as per test requirenment

Executing the test cases and filing bugs

Working with development team to get the bug resolved

Automating the manual test cases to be put in automation regression

Description

:

This project handels testing and automation of varios AP features. I was involved in testing and automating NDP(Network Discovery Protocol) encryption, MicroMacro.And also I automated few stress tests for Cisco APs.

Role

:

Creating and executing test plans, laying down test bed, filing AP related bugs, Generating the traffic through Ixcharriot to masure the throughput,and was debugging the testbed configuration issues and following up on issue with developers.

Platform

:

Cisco ClickOS based AP(3802/2802), WLC 2500/5508/5520, Catalyst Switch(3750, 3850, Cat4K, Cat6K)

2

Kaizen IT Services (IBM) Sr. Technical Support Engineer

Duration

:

Dec 2014 – Nov 2015

Introduction

:

This project involves handling all the incident and service request for their system and network related issues through Phone and maintaing a record of tickets logged and closed.

Scope

:

Providing telephonic support to IBM Employees.

Follow up and co-ordinate with hardware/software team to close up on cases

Providing remort support to the user by taking their system in remote to solve their technical issue.

Creating login id and passwords for users and changing them on request.

Generating report on day to day status for the tickets logged.

Description

:

This process handled the incident and Service request of all the IBM employees. It involved both hardware/software support to the User.

Role

:

Telephonic and email technical support and debugging hardware/software issues.

Platform

:

Windows, Android,Excel,Outlook

2

Sutherland Global Services Acer Technical Support Engineer

Duration

:

Nov 2012 – Sep 2013

Introduction

:

This project involves providing technical support to customers regarding hardware/software issues in Acer Desktops, Laptops, Smart Phones, Tablets and PC services.

Scope

:

Providing telephonic support to escalated cases from priority enterprise customers

Performed installation, configuration and testing of LAN/WAN devices

Follow up and co-ordinate with hardware/software team to close up on cases

Train new joines regarding the technical knowledge, process and ethics

Description

:

This process handled the escalations for all product range from Acer. It involved both hardware/software support to enterprise customers.

Role

:

Telephonic and email technical support and debugging hardware/software issues.

Platform

:

Windows, Android

Curriculum Project

Title

:

A Privacy-Preserving Remote Data Integrity Checking Protocol with Data Dynamics and Public Verifiability

Language

:

Java(Swings)

Database

:

MS SQL Server 2000/05

Environment

:

Windows XP

Project Description

:

A cloud is established for storing data and for that stored data, created privacy using protocol “Remote Data Integrity Checking Protocol(RDC)”. The proposed protocol is used for security purpose. This protocol is basically used for the application of hospital management system.

The objective is to achieve the Data Level Dynamic at Minimum cost i.e., the client store their data at remote server, they can dynamically update it several times under the unique id provided by the cloud to each client.

Personally I was benefited by the immense learning involved through the project and awareness about Java language.

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