Customer Service Engineer

Jesse A. Papach 815-***-****

**** ******** ** ***********@*******.*** Diamond, IL 60416 www.linkedin.com/pub/jesse-papach/19/122/29b

SUMMARY

I have over 22 years’ experience in Information Technology, with multiple platform environments. In my employment, I have demonstrated strong desire and aptitude for learning new technologies combined with excellent teamwork and communication abilities.

TECHNICAL SKILLS

Operation Systems: Windows 2000 thru Windows 2012 R2, VMware ESX 3.5, Exchange 2010, vSphere4, UCS, AWS, vSphere5.1, Novell 5, Exchange 2007/2010, Red Hat Enterprise Linux 5.

Tools and Software: SCOM 2007/2012, SCCM 2007/2012, SCVMM 2007/2012, MS Office 2013/ 365 Quest Migration Manager 8.7, SQL 2007/2012, VMware SRM, Powershell 4, Veritas Clustering, Backup Exec 2010 R3, TSM Client 5.5.0.3, IBM Director, Xen Desktop, ISA 2006, Websense/ SurfControl 5.5, Microsoft Active Directory, IIS, MS Sharepoint 2007/2010, TSM Backup, Blackberry, Citrix XP and Presentation Server 4, APC PowerChute, McAfee NetShield, VirusScan, Norton Anti-Virus.

Hardware: HP Blade Servers, Dell Blade and rack mount Servers, CA Arcserve backup solution, and IBM Netfinity and Blade Servers.

PROFESSIONAL EXPERIENCE

06/16-12/16 Sr. Systems Engineer, Dept. of Energy Argonne, IL

Contractor employee at 40 hours per week

Working and administrating vCenter Server 5.5

Updated firmware and configured Virtual Connect cards on Proliant C7000’s

Created group policies to allow laptop users to use USB ports for printing

Created new network printers on Windows Server 2012.

02/16-06/16 Sr. Systems Center Consultant, Apparatus

Contractor employee at 40 hours per week

Worked on Allstate’s SCOM infrastructure documenting current configuration in their Test and Pre-Production environment

Created dashboards, e-mail notifications, and alerts to meet Allstate’s requirements

Setup their Production environment to automatically utilizing PowerShell to put servers into maintenance mode and to run updates from SCCM.

02/14-08/15 Sr. Systems Administrator/ Tech Lead, Dept. of Veteran Affairs Hines, IL

Contractor employee at 40 hours per week

Public Trust Security Clearance

Tech Lead for a team of 6

Administrating and configuring SCOM 2007 & 2012

Administration of MS Exchange 2010 and LYNC

Administration of SCCM 2007 to push out patches to Windows Servers and desktops

Administration of Windows Server 2008R2 and 2012R2 including MAC’s, customer support, restores, and level 3 troubleshooting

Created servers utilizing SCVMM / Hyper-V for SCOM Management Servers and to administrate production and development virtual servers

Performed upgrade from SCOM 2007R2 to SCOM 2012R2 which included attention to details setting up the hardware, testing configurations for best performance, configure Management Packages to meet the organizations needs and set up subscriptions and reports. This included 2 SCOM environments, 975 Servers monitored in one and 32,000 Desktops monitored in the other environment

Administrating and configuring IIS 8 for SCOM Web Interface

Used Powershell for automating tasks

Created technical documentation for SCOM 2012 that included step-by-step instructions to be able to re-create the Enterprise environment as well as a training manual

Performed meetings to train regional office Technicians on how to use SCOM, accepted feedback improving their work environment, implemented reasonable recommendations, and made their problem solving more efficient

Administrating SQL 2007/2012 including creating, maintaining, and grooming the databases.

12/13-02/14 Sr. Systems Engineer, The Private Bank Chicago, IL

Contractor employee at 40 hours per week

Systems Engineer supporting the SCCM and SCOM in an AD environment. This includes setting up security policies by creating certificates to allow laptops that are not connected to the network to still receive SCCM updates as long as they are connected to the internet

Created management packs for monitoring the Server Environment

Utilized Powershell for collecting data and automating tasks

Created and worked in a Hyper-V environment

Documented procedures for The Private Bank on Configuring and Installing PKI Certificates

2/13-4/2013 Sr. Systems Engineer, Bally’s Total Fitness Rosemont, IL

Contractor employee at 40 hours per week

Enterprise Systems Engineer supporting over 200 servers including Windows 2008 R2, Backup Exec 2010 R3, SCOM 2007, Exchange 2007/2010, Red Hat Enterprise Linux 5. These duties include: preventative maintenance, upgrades of systems and applications

Administrating, configuring, and troubleshooting VMware 5.1 environment

Performed AD migrations with Quest Migration Manager

Performed AD functions such as Group Policies, Users and Computers, and Sites and services

Monitored performance for AWS

Supported Apple and Windows Phones

Performed upgrade from ESX 4 to 5.1

Performed P to V migrations

Used EMC Clarion to allocate LUNs to VMware

Used Powershell for scripting in VMware

Created corporate images via Ghost software to deploy to new desktops and laptops

Installed and configured SAP software

Support Avaya VOIP Phone system

Support Cisco UCS

Provided excellent customer service to all levels of End Users for technical support.

10/07-06/12 Sr Systems Administrator, Exelon account via CSC Joliet, IL

6/00-2/07 Systems Management Specialist Exelon account via IBM

Full time employee at 46-50 hours per week

Enterprise Administration and on call support in a 24/7 environment supporting over Windows 2000/2003/2008 with Active Directory, ESX 3.5 and 4, Vsphere 4, Exchange 2007, IIS, Novell 5.1 and 50 Citrix servers that provide critical real time applications

Used project management skills to schedule off hour project installs including setting up conference calls, scheduling individuals and making sure the project met the appropriate deadlines

Designed and configured SCOM 2007 to monitor 1200 servers. This included creating and modifying Management Packs and maintaining a current database in SQL

Work with customers, peers, management, and other technical units to provide exceptional customer service to Exelon account

Performed P to V migrations

Administrating, configuring, and troubleshooting VMware 4.0 environment

Performed upgrade of ESX3.5 to 4.0

Used Veritas Clustering for VMware High Availability solution

Performed AD functions such as Group Policies, Users and Computers, and Sites and services

Performed Disaster Recovery which included fresh installations of Exchange, Blackberry, and other essential servers for Exelon to operate

Configured, maintained troubleshooting and monitoring IIS 7 servers for comed.com and exeloncorp.com

Worked with Powershell to automate tasks

Installed, configured, and administered Linux servers

Used VB Scripts for performing repetitive tasks

Followed ITIL guidelines and procedures. Trained new personnel on the guidelines

Utilize Remedy for managing issues as well as Change Management for managing new work assignments and environment changes

Perform administrative tasks for over 1000 Windows 2003 and Windows 2008 Servers with Windows clustering and 100 Novell servers on IBM hardware platforms. These duties include: preventative maintenance, upgrades of systems and applications

Troubleshoot server problems to determine hardware, operating system, or application issues, and implement necessary fixes, changes, or vendor escalation to minimize downtime for Exelon business-critical applications

Worked with EMC technicians to troubleshoot SAN environment and to add LUNs to the VMware environment

Performed installation and configuration on HP blade servers for the VMware environment

Performed TMS backups and restores on a LAN-Free network connection. Installed and configuring the backup client manager on the servers using TSM v.5.5.0.3. Monitored servers on a daily basis to verify that the backups ran correctly and troubleshoot the servers that failed backups. Perform restores for the customer when requested via TSM web client. Performed daily tape changes for the tape library. Also setup and trained end users on using the client backup manager for their desktops as needed

Deploy security patches and software updates via SCCM to Windows 2003 and 2008 servers

Executive support for ComEd/ Exelon Legislative branch while the House and Senate are in session

Obtained security clearance for Exelon Nuclear facilities.

4/07-10/07 Enterprise Support Technician, DCFS Springfield, IL

Contractor employee at 40 hours per week

Designed, configured, and implemented an ISA 2006 server with Windows 2003 to meet DCFS required standards for work related web browsing and being able to provide detailed reporting to where the End Users have browsed to and how long. This included being the Team Lead to lead a team of 4 to deliver the final product for DCFS web security and software content filtering for over 10,000 users

Analyze system requirements in response to business requirements, risks, and costs to architect, plan, and implement the use of Websense

Given a budget and worked with venders to purchase new hardware and software for the DCFS infrastructure

Researched new technologies to provide improved systems in support of the DCFS’s enterprise and evaluate the product to see if it improved DCFS’s environment

Configured ISA Firewall settings to allow only the needed ports access outside the company. This included special ports for access to outside the network to connect to vender databases as well as necessary ports to access the web for work related research and information

Ensured the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services

Performed server hardening for the ISA 2006 Server via the Security Configuration Wizard

Documented the procedures for the project from building the server, configure ISA 2006, Websense group settings, to help desk procedures on how to add or delete users for certain access

Installed and configured Microsoft SharePoint 2003 server

On project to configure and support Microsoft Operations Manager 2005 (MOM). This included installing Management Packs, set rules and assign tickets to the proper support technicians

Create user ID’s and set group policies in AD. Provided 3rd level support for End Users in a Windows environment.

Perform data backup and restores with Computer Associates Brightstar.

06/99-06/00 Tech Lead

Deloitte Consulting Firm Downers Grove, IL

Full time employee at 40 hours per week

Supervised 4 members of the IT staff which included the interviewing process, performance reviews, and career counseling

IT support for over 500 consultants and office personnel throughout the Midwest for Windows Office programs, SAP, Peoplesoft, and Seibel software

Installed and configured Cisco routers and switches for local office

Configured, installed, and maintained Windows NT/ 2000 servers

Helped in the development of the Help Desk customer support area to meet our staff needs.

05/98-06/99 Field Technician

ISA/ ISS Coal City, IL

Full time employee at 40 hours per week

Installed, maintained, and repaired Windows NT, Novell 4.0, UNIX Servers for Chrysler dealerships and National City Corporations banks for Central and Northern Illinois

Worked with venders to order computers and servers and maintained spare parts for fast resolution.

04/97-05/98 Field Technician

Gordon Flesch Company Joliet, IL

Full time employee at 40 hours per week

Repaired servers, computers, printers, and other computer peripherals in Windows and Novell environments for businesses throughout Will and Grundy counties.

11/95-03/97 Systems Administrator

Applied Technical Systems Bremerton, WA

Full time employee at 40 hours per week

Responsible for security of the network as well as setting up user accounts and groups for 50+ users

Configured, maintained, and repaired Intel Servers.

09/89-09/95 Data Systems Technician

US Navy

Installing computers and networks as well as repairing and maintaining computers, printers, and copiers

Setup training and help desk for end users on how to use the computers and utilize the networks.

Quality Assurance qualified

Held a SECRET security clearance.

PROFESSIONAL CERTIFICATIONS AND AWARDS

VCP VMware Infrastructure 3

VCP vSphere4

Microsoft Certified System Engineer (MCSE)

IBM and Compaq certified on Servers, Workstations, and Laptops

US Navy Good Conduct Medal

BSA Awarded Eagle Scout Award

EDUCATION

VMware Infrastructure 3

Fast Track V3.5

Microsoft Certified System Engineer (MCSE) classes:

Cisco classes:

Cisco Networking Fundamentals

Intro to Cisco Router Configuration

Cisco Router Installation and Maintenance

Contact this candidate