Information Technology Project

SCOTT G. HARNISH

**** ******* *******

Carlsbad, CA 92009

201-***-**** *************@*****.***

Experienced information technology professional with a broad base of skills and proven record of improving revenue and reducing expenses.

SKILLS

Multifunctional

Team Leadership

Business Analysis

Project Management

Process Innovation

System

implementation

CRM

Data Modeling

DataAnalysis

Data Migration

SQL

Business Case Analysis

Systems Design/Testing

Audit and Control

MS Access

WORK EXPERIENCE

QLT Consumer Lease Services (formerly Lucent Technologies) Cedar Knolls, NJ Lead Business Analyst 2009-present

Lucent Technologies (formerly AT&T) Murray Hill, NJ Business/Systems Analyst 1996-2009

AT&T Parsippany, NJ

Systems Analyst & Associate Manager 1987-1996

EDUCATION

The Pennsylvania State University State College, PA Bachelor of Science in Accounting

Managed fifteen month comprehensive custom billing system implementation on time and on budget, which saved

$1.5M in annual system expenses.

o Developed project plan; determined resource requirements; coordinated parallel efforts for system requirements, development, data migration, and testing. o Defined system requirements for billing, bill print, payments, accounting, external interfaces, sales/property tax, and financial reporting.

o Built logical data model, wrote business rules for data migration from old system; developed validation plan for migration.

o Created testing plan, built and executed detailed test cases, and managed issue resolution.

Led IT portion of warehouse conversion project and developed new warehouse interface while transitioning operations from EXEL to UPS.

Reengineered complex bill printing process, created new business rules, interfaces and bill formats which saved

$800K in annual expenses.

Led cross-functional project team to design and implement a marketing/results database system, which led to $6M in incremental revenue and reduced expenses by $200K annually.

Led business case analysis to determine best method for managed shut down of service agency channel.

Developed forecasting models to project billing revenue and created solutions to meet data requests associated with tax audits and annual internal audit.

Led billing and finance teams in conversion of mainframe Billing and CRM systems to client server.

Reengineered billing system, which contributed to an increase in annual revenue of $60M.

Designed and implemented audit/control processes to ensure integrity of financial data across multiple systems.

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