Administration and IT support

STEVEN ANTHONY LORENZ

**** ********* ****, *********, ** 92503

Phone: 949-***-**** Email: *************@*****.***

Summary

Dedicated, well organized self-starter and motivated individual; seeking professional responsibility. Through prior consistent work experience, has proven to be a key asset to any business environment.

Work Experience

05/13 – 04/16 KAISER PERMANENTE

Staffing Coordinator (Administrative Support)

Collaborate daily with department management on staffing and training needs

Compose/Supervise daily and monthly master schedules

Supervise time off requests

Trainer of staffing operations

Supervise employee forms processing

Supervise 200+ employees’ schedule

Communicate with staffed employees on a daily basis providing quality customer service

Bargaining unit and contract interpretation duties

09/11 – 05/13 APERTURE CODE Inc.

Web Design (Apprentice/Assistant)

IT support for PCs, Mac, Minor Networking and Audio/Visual equipment

Web development (compose, format and transfer HTML/CSS code)

Video production (including video/audio editing)

Wide range of PC and MAC hardware maintenance

02/08–05/12 CITIBANK (Riverside, CA)

Universal Banker (Lead Supervisor)

Supervise back office operations and staff

Maintain/supervise ATMs and Vault

Back office operations trainer

Solicit new accounts for mortgages, home equity lines of credit, checking, savings, etc.

Verify daily branch balancing is completed for auditing purposes

Ensure daily/monthly/quarterly audits are completed

Ensure fraud prevention duties are in compliance

Back up Assistant Branch Manager

Ensure monthly/quarterly reports are reviewed

Client account maintenance and provide quality customer service

06/06 – 02/08 BMW of RIVERSIDE (Riverside, CA)

Advisor Specialist

Retail/wholesale transactions

Department dispatcher and due bill allocator

Accounts payable / purchase orders

10/05 - 03/06 FRITTS FORD (Riverside, CA)

Business Development Center Coordinator

Sales/service clerical duties

Due bill issuance and customer relations

Managing scheduled appointments

Accounts payable/internal transactions

03/03 - 08/05 STAPLES (Riverside, CA)

Office Equipment Lead Sales Associate (Supervisor)

Reviewed sales statistics on weekly basis for individual departments

Provided management training and quality customer service

Cashiering and Clerical duties

06/97 - 06/00 KAISER PERMANENTE (Riverside, CA)

Volunteer (Department Floater)

Training in telecommunications

IT infrastructure support (setting up computer workstations and hard drive formatting for department usage)

Environmental Health dept training and assistance

Patient information services

Assist departments with filing and special projects

Computer Knowledge

Proficient in PC & Mac OS platforms and many software.

15 years or more of personal and job IT experience

Special Accomplishments

Citibank Region Manager’s Award (2nd quarter ’08; 147% above goal)

Citibank: “Employee of the Month" (multiple11/08, 02/09, 06/11)

Citibank: Archive of extensive training (including management)

Citibank: Assisted in loss prevention amounts above $100,000

Toastmasters Int’l: “Public Speaker Evaluation” award winner (multiple)

Staples: “Employee of the Month,” (July 2003)

Kaiser Permanente: “Volunteer of the Month,” (Two consecutive years 1997/1998)

Education

Blueprint Reading for Machinists Certified

Riverside City College (Computer Science Major)

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