Customer Service Quality Control

Balwinder (Bill) K. Rajput

***** ****** ***, ***** ****, CA 90620 x 714-***-**** x **********@*****.*** Objective:

To obtain a position that will enable me to contribute my strong supervisory, excellent communication and problem solving skills. Summary of Qualifications:

x Strong leadership and management skills

x Over 10 years of Quality Control experience

x Accurately reading and interpreting details and

technical drawings and blueprints

x Equipment Calibration

x Micrometer, optical comparator, height gauges

reading

x Computer literate with knowledge of Microsoft Office, Excel and Outlook

x Ability to work in a fast-paced environment, under pressure, and meet tight deadlines

x Basic estimating and inventory management skills x Quality Assurance Certification, McDonnell Douglas Work Experience:

Operations Manager

Timeless Moments Captured, Buena Park, CA 01/16-Present x Reviews financial statements, sales or activity reports, or other performance data to measure productivity x Direct administrative activities directly related to making products or providing services x Prepares staff work schedules and assign specific duties. x Evaluates and plan for staffing needs; interview, hire, and onboard as needed Quality Control & Customer Support Manager

Westside Building Materials Corporation, Anaheim, CA 11/03-01/16 x Produced, priced, sold and distributed building material goods and tools and prepared necessary data to provide an accurate quote to customer

x Managed group of five individuals in company’s tool department x Inspected, tested tools, and monitored performance of quality to ensure effectiveness and efficiency x Performed part layouts gage calibrations for tools x Reviewed financial statements, sales and activity reports, and measured performance data to measure productivity and goal achievement to identify areas needing cost reduction and improvement x Processed inventory transactions on a quarterly basis and compiled and maintained records Field Service Technician

Neopost Inc., Irvine, CA 01/94-06/03

x Provided top notch customer service while troubleshooting equipment and delivering solutions x Provided quality service and communication to minimize costs and ensure satisfaction x Recognized and resolved issues in an quick and accurate manner for electrical, mechanical and safety issues x Managed all on-site installation, repair, maintenance works with the assigned territory and conduct and train client demonstration x Estimated machine repair requirements and prepared necessary data to provide an accurate repair quote to customer Quality Assurance Inspector

McDonnell Douglas, Long Beach, CA 08/87-11/93

x Examined and inspected aircraft components for MD80, MD90, MD11, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems.

x Prepared visual incoming first article and final inspections x Supported Troubleshooting and participated in Quality survey requests x Monitored all inspection and testing equipment to ensure current and valid calibration x Maintained all necessary quality records and documents Education

O.P.E. Technical Institute, Quality Control Inspector Certification Anaheim, CA California State University, Long Beach, Electrical Engineering 70 units Long Beach, CA Cerritos Community College, General Education Norwalk, CA Cypress High School, Diploma Cypress, CA

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