Service Network
Resume:
Nathan Chamberlain
Hilton, NY ****8
Phone: 585-***-****
Email: ******@*****.***
O b j e c t i v e
A challenging engineering or technical position involving enterprise-wide information services.
W o r k E x p e r i e n c e
Earthlink Business Corporation
Rochester, New York
7/2016 – 1/2017
Data Service Activation Engineer
Responsible for the test and turn-up of business customers’ data service.
Technologies included MPLS VPN, Internet, and Hosted Voice connectivity to multiple sites per customer. Some installations included dynamic 3G cellular dial backup links.
Navigated Core IP/MPLS routers (Cisco 12000) for customer VRF implementations.
Configured managed Cisco Ethernet switches at customer branch locations for private Data, Voice, and/or Internet VLANS.
Responsible for verifying new data service functionality and stability, and troubleshooting any connectivity issues as needed, to ensure successful service turn-up and customer satisfaction.
Updated online documentation per customer, with service activation test results, and turn-up implementation notes as appropriate.
Good Technologies / Blackberry Limited
Rochester, New York
12/2014 – 7/2016
Premium Technical Support Engineer
Responsible for the support of Good Technologies / Blackberry’s global customers with respect to their wide array of secure mobile messaging and communication solutions.
Analyze the client’s needs and recommend the best technical solution for the client’s secure mobile messaging infrastructure.
Troubleshoot a variety of connectivity problems between the client’s internal enterprise messaging infrastructure, across the Internet to the Blackberry Network Operations Center, and finally to the client’s remote workforce that is using a variety of smartphones.
Daily operations include working remotely in real time with client technicians and system administrators to troubleshoot problems and perform controlled system upgrades.
Verify the client’s connectivity and functionality on new service turn-ups and infrastructure service changes and migrations.
Update online documentation per client issue, with Knowledge Base articles to ensure efficiency and quality of service over time, for all of Blackberry’s clients.
Very familiar with Salesforce (SFDC) as a ticket and case documentation tool.
Earthlink Business Corporation
Rochester, New York
6/2013 – 8/2013
Data Service Activation Engineer
Responsible for the test and turn-up of business customers’ data service.
Technologies included MPLS VPN, Internet, and Hosted Voice connectivity to multiple sites per customer. Some installations included dynamic 3G cellular dial backup links.
Navigated Core IP/MPLS routers (Cisco 12000) for customer VRF implementations.
Configured managed Cisco Ethernet switches at customer branch locations for private Data, Voice, and/or Internet VLANS.
Responsible for verifying new data service functionality and stability, and troubleshooting any connectivity issues as needed, to ensure successful service turn-up and customer satisfaction.
Updated online documentation per customer, with service activation test results, and turn-up implementation notes as appropriate.
Frontier Communications / Frontier Information Services
Rochester, New York
10/2001 – 12/2011
Network Engineering Services Team Lead
Responsible for the design, documentation, maintenance, and third level engineering support of this national private corporate network.
Provided daily hands-on technical guidance to the team for all LAN, WAN, Wireless, and Perimeter security network issues.
Provided hardware and software standards for the corporate network equipment.
Proficient in the configuration and troubleshooting of primarily Cisco network gear, including 7000, 6500, 4500, 3500, and 28/2900 series equipment.
Designed and implemented the enterprise solution for nationwide use of the private 10.X (RFC 1918) IP address space and subnetting scheme / standard, including WAN and LAN (VLAN) address ranges.
Extensive experience in the Alcatel/Lucent VitalQIP DNS/DHCP solution, including conversion from standalone regional Unix servers to a regional VitalQIP appliance solution, for all internal, nationwide corporate 10.x DNS/DHCP services.
Extensive experience in Cisco IOS and Cisco CatOS. Routing protocol experience includes OSPF, EIGRP, OSI, and RIP. Proficient in TCP/IP, IPX, Ethernet, ISDN, ATM, Frame Relay, PPP, HDLC . Some experience with MPLS VPN, and BGP.
Experienced in supporting and troubleshooting many network applications such as HTTP, HTTPS, FTP, SMTP, SNMP, SSL, etc.
Supported network perimeter security solutions, including Cisco perimeter firewalls and remote access solutions (Site to Site and Client to Site VPN), Web content filters (Bluecoat), and Intrusion Detection Systems (Lancope Stealthwatch).
Familiar with Cisco Secure ACS (TACACS+, RADIUS) for access control, and CiscoWorks device and network management applications.
Extensive use and familiarity with the Solarwinds Orion Network Management platform.
Lead the successful efforts of a large scale network merger between Verizon and Frontier, growing the network environment threefold.
Lead a successful project to enhance the existing network with QoS capabilities in support of the roll out of an enterprise VoIP solution to several customer support centers, using both Noble Systems and Avaya platforms.
Coordinated the efforts between several peer groups including Network Operations, Perimeter Security Architecture, and Active Directory Architecture, in support and maintenance of the overall network infrastructure.
Worked closely with infrastructure support teams (Exchange, Windows AD, Unix, AS400, IBM Mainframe) to design and maintain a network that effectively met business requirements.
Communicated regularly with the end customer to identify network related needs, as well as schedule network maintenance with a sensitivity to day-to-day business requirements.
Recommended enhancements to current processes, network management tools, and network elements in a effort to create and maintain a stable, manageable network infrastructure.
Contributed to the development of a formal Change Control process that involved peer review and two levels of approval.
Worked closely with executive leaders to forecast future budget requirements, as well as track budget expenses throughout the year – over $1 million budget.
Aggressively negotiated hardware and software maintenance contracts annually.
Identified expenses that could be trimmed or eliminated without sacrificing the quality of service that is expected by the end customer.
Generated monthly reports on services availability, based on predetermined SLA metrics.
Coordinated periodic third party engagements to perform cyber security vulnerability assessments, for executive review, and then led remediation efforts as deemed appropriate.
Communicated with internal auditors and with external regulatory agencies on access controls and cyber security best practices, including SOX and PCI compliance issues.
Global Crossing / Frontier Information Technologies
Rochester, New York
10/1996 – 10/2001
Network Technical Specialist
Responsible for the design, documentation and maintenance of a global private corporate network.
Managed the integration of several routing domains running different protocols, including BGP, EIGRP, OSPF, and RIP.
Coordinated the migration of legacy routing domains and protocols to a global BGP and OSPF network.
Provided third level engineering and troubleshooting support for the private corporate network.
Assisted in the design and engineering of the North American Data Communications Network.
Provided hardware and software standards for corporate network equipment.
Extensive experience in Cisco IOS, Nortel Networks BayRS. Routing protocol experience includes OSPF, BGP, EIGRP, OSI, and RIP. Proficient in TCP/IP, IPX, Ethernet, ISDN, ATM, Frame Relay, PPP, HDLC .
Frontier Information Technologies
Rochester, New York
3/1993 – 10/1996
Senior Data Telecom Analyst
Responsible for network maintenance, installation, and documentation.
Assisted Engineering Staff with planning and implementation of network projects
Manage network aspect of moves, adds, and changes.
Provided network troubleshooting support on a 24-hour basis.
Network protocol strengths include Ethernet, FDDI, TCP/IP, IPX, RIP, SNMP, DECNET, LAT, SNA, and AppleTalk.
Hardware strengths include Bay Networks Routers, Cisco Routers, Xyplex Routers and Terminal Servers, Agile ATM/Ethernet Switches, Ethernet, Token Ring and FDDI Hubs, DEC Terminal Servers, Single-mode / Multi-mode Fiber Optics, IBM Cluster Controllers, Memorex/Telex Cluster Controllers, Newbridge Channel Banks, Kentrox CSU/DSU, PictureTel.
Extensive work in AT&T Premises Distribution System twisted pair wiring applications.
Familiar with a wide range of network testing and monitoring equipment: Network General Sniffer, HP Network Advisor, HP OpenView, T-BERD Tester, MT-350 Cable Scanner, Siecor Fiber-Optic Power Meter.
Eastman Kodak Company
Rochester, New York
3/1992 – 3/1993
Technical Support Specialist
Responsible for the smooth running of a 1200-user VAXCluster environment.
Monitored system operations of UNIX based file servers and gained a strong knowledge of the UNIX operating system.
Worked with user accounts, file stores and restores.
Performed operations functions in the VMS file system, user account modification, system security, terminal servers, and queue manipulation.
Worked on a special FORTRAN 77 programming project to produce system resource accounting reports.
Xerox Corporation
Webster, New York
7/1991 – 3/1992
Computer Operator
Responsible for the mounting and cataloging of tapes for six separate computer systems in a tape library of more than 100,000 tapes.
Worked on IBM 3090 mainframes responding to tape requests and operations from users worldwide.
E d u c a t i o n
Career Related Training
4/1994 – Present
Subjects: OSPF Design and Implementation, Hands-On Ethernet, Bridges and Routers, TCP/IP Internetworking, T-1 Installation and Troubleshooting, Implementing Frame Relay, Telecommunications Fundamentals, Data Communications & Computer Networks, Advanced PC Troubleshooting, Fiber-Optic Termination.
Certifications: ITIL Version 3
Cisco Certified Network Associate (October 2009)
S.U.N.Y. - College at Brockport
Brockport, New York
9/1986 – 5/1991
Degree: Bachelor of Science
Major: Computer Science / Networking Concentration
G.P.A: 3.50
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