Information TechnologySupport

Michael Gagnon

E-mail: ************************@*****.***

Technical Skills:

Extensive technical knowledge of:

Windows 7,8,10, Server 2003, 2008, 2012, Active Directory Group Policy, IIS, Office 2007-2016/365, TCP/IP, WINS, DNS, DHCP, Exchange 5.5, 2003-16, Cloud Apps, Acronis, Point Click Care, Google Suite, Hyper –V, VM-Ware

Extensive Hardware experience on:

Sonicwall, Sonicpoints, PC’s, Laptops, Iphones, Ipads, Tablets, Severs including Dell, HP,. IBM, Cisco switches, Routers and Firewalls, Sonicwall, Raid disk arrays, Terminal servers, Telecom, CAT6 cabling, Wireless, Apple products

Certifications:

MCSE

A+ Certified Technician

Experience:

Boston Computer Consulting July 2006- February 2017

Owner/Lead Consultant

Technology consultant to numerous non and for profit companies including 25 years in healthcare

Managed technology needs for clients including: vendor management, purchasing, budgeting, and implementation of business necessary technology needs for

Supported over 150 users at 8 locations including 10 servers 8 firewalls and hundreds of peripherals

Created reliable support communication with both management and end users via texting phone and email which led to strong relationships based on trust and responsiveness

Share Group Inc.

99 Dover St.

Somerville, Ma 02144

Vice President of Operations and Technology Oct 2004 to June 2006

(Hands On)

Promoted but retained the duties of Director of Information Technology and Network Manager

Ran daily operations of Wan/Lan consisting of 100 workstation and 25 servers (2003 AD mixed environment)

Managed a staff of 17 including 8 IT and 3 unionized staff

Maintained IT budget

Oversaw production shop that produced 2.5 million mail pieces yearly

Negotiated contracts with multiple vendors; telephony, copiers, vending etc

Secured contract with telephony vendor that saw a $150,000 per year savings on outbound dialing costs

Built Blackberry Exchange Enterprise server integrated with Exchange and rolled out 20 Blackberries to staff

Planned and executed seamless migration from NT to Active Directory 2003 using AD Migration tool

Planned and execute seamless migration for email systems from exchange 5.5 to exchange 2003 including blackberry enterprise server

Share Group Inc.

99 Dover St.

Somerville, Ma 02144

Director of Information Technology Oct 2003 to Oct 2004

(Hands On)

Promoted but retained the duties of Network Manager

Managed an IT staff of 10 (developers, data admins, desktop support)

Managed development agenda

Managed all technology to run 3 outbound call centers totaling 200 seats

Installed and rolled out 2003 terminal server project

Share Group Inc.

99 Dover St.

Somerville, Ma 02144

Network Manager July 2001 to Oct 2003

Responsible for installing and maintaining all network software and hardware for a LAN consisting of 20 Windows NT, 2000, 2003 servers with 100 workstations (some linux/unix/novell as well)

Responsible for applying all security patches to servers/workstations

Performed network scans with GFI languard

Migrated network from Novell to NT environment

Exchange 5.5 administrator

Rebuilt every server on LAN to new hardware including exchange

Maintained PBX, voicemail and telephony equipment

Built Campaign Enterprise server for mass e-mailings to congress for grass roots issues

Built fax servers capable of faxing 200+ faxes per hour for grassroots lobbying

Created 3-DES VPN tunnel between 3 sites using Cisco pix firewalls

Co-created company’s internet, email, computer usage policies

Quincy Medical Center

114 Whitwell St.

Quincy, MA 02169

Network Manager January 1999 to Dec 2000

Responsible for installing and maintaining all network software and hardware for a LAN consisting of 4 Novell servers, 5 Windows NT servers and 150+ users

Utilized excellent leadership skills to manage a staff of four unionized network technicians in the daily operation and upkeep of the LAN

Implemented Checkpoint Firewall on NT Server

Orchestrated seamless migration of Novell Network from Novell 3.11 to 4.11 including design of NetWare NDS.

Built updated NT Internet Proxy Server (Winproxy)

Quincy Medical Center

114 Whitwell St.

Quincy, MA 02169

Senior Network Technician June, 1998 to January, 1999

Provide desktop support for 150+ users running Win95 or NT 4.0

Implemented CAT5 cabling and wall plate termination

Responsible for cloning Win95 workstations

American Digital

220 Reservoir st

Needham, Ma 02494

Field Service Technician June, 1997 to June, 1998

Certified A+ technician

Serviced Apple PC’s Software/Hardware

HP certified in laser printer repair

Repaired and serviced printers, PC's and Laptops including: HP, IBM, Compaq, Dell, Apple, Genicom

Veteran’s Administration, Bedford Campus

200 Springs rd.

Bedford, Ma

Psychiatric Nursing Assistant 1988 to 1997

Worked on locked acute psychiatric unit for 10 years

Education:

Umass Lowell Chemical Enginering/Phychology 5 years (no degree)

Middlesex Community College Associates in Liberal Arts

References: Excellent references available upon request

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