Customer Service Representative

Tanisha Jordan

Norcross, GA

***********@*****.*** - 678-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse Clerk Shipping & Recieving

Macy's Logistics and Operations DC - Stone Mountain, GA - July 2015 to October 2016 Responsibilities:

To receive, putaway,pick,pack and ship merchandise in a safe productive and accurate manner. Cross trained in multiple areas.

Ability to key accurately and productively using PC's . Ability to be trained to operate power equipment. Learn area specific functions within multiple systems Manhattan WMS and Generate proprietary systems. RF scanning. Shipping and receiving, Palletize according to shipping FedEx,FedEx Ground, Southeastern. Stage pallets, close out system data funtion when shipment is complete. Sales Associate

Adidas - Duluth, GA - September 2013 to May 2015

Responsibilities

Process apparel, replenish sales floor, customer service, visual merchandise, price,ticket,hang, fold apparel,stock,clean,suggestive sale.Assist in meeting daily sales goals,train new hires, assist in inventory, claims,ship from store transactions.

Customer Service Specialist

Big Lots - Duluth, GA - August 2009 to May 2013

Oversee cash control responsibilities including cash pick ups and need for change. Adjust point of sale coverage to business demands and oversee associate bteak and lunch assignments. Answer (80) or more calls per shift about customer inquiries and complaints. Communicate with vendors regarding back orders and future inventory. Describe product to customers and care of merchandise. Merchandise,warehouse recieving,operate pallet jack,assembly line.

Master Cashier

Krystals - Norcross, GA - October 2007 to November 2009 Schedule weekly inventory pickups and deliveries with vendoor.Assist customer with food selection,inquiries and order customization request. Ensure superior customer experience by addressing customer concerns,demostrating empathy and resolving problems on the spot. Allow timely service to customers in drive-thru.

Guest Service Representative

Target - Atlanta, GA - January 2006 to November 2008 Participated in inventory counts every time period. Return and exchange according to company policy. Greet customers arriving and leaving the store. Replinish supplies as needed for registers. Design display to make the store experience interactive,engaging and reassuring. Monitor cash drawers in multiple check stations to ensure adequate cash supply.

EDUCATION

Barber License in Barber

Merrillville Beauty College - Merrillville, IN

2004 to 2005

Ged, High School Diploma in Accounting

Lew Wallace High School - Gary, IN

1993 to 1996

SKILLS

Iam a very passionate person,very enthusiastic with excellent communication skills. I am very creative with a devotion to punctuality.

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