Office Management

S. SHOBANA

E-mail: *******.***@*****.***

Phone: 888-***-****

Objective

To secure a creative and challenging position with professionally managed group. To take every project as a challenge, complete it in a professional manner and try to be an asset to the company.

Competencies

Functional

Quickly learn any new processes to the extent of gaining good knowledge and training on the same.

Proficient in handling teams and ensure team’s performance to be above standards always.

Adept in planning ad-hoc situations so as to ensure that no slip-ups occur in productivity and quality.

Prepares reports to management and clients.

Professional Experience

Working in HCL as an Analyst from 29-JUL-2013 to till date

Clients worked with:

EQUINITI:

Process Overview: A leading outsourced company in the UK on Annuities & Pensions Administration has off shored the administration activities of a part of its clientele operations, the job involves process, respond & execute queries and requests of end user clients and direct communication with letters generated at on-shore. The client requests are scanned from on-shore and processed at off-shore.

As Analyst (From JUL 2013 to JUL 2014)

Responsibilities:

Process Specific:

•New Business Processing

•Death Claims Processing

•Data Management & Administration including Amendments

•Queries on Tax & Overpayment Returns

•General Queries from Customer

Operations Specific:

•Daily work allocation

•Floor Walking

•Daily Staffing Report

•Manage daily volumes with the Work flow management tool

Management Specific:

•Actively assist Team Leader/ Floor Managers in daily operations

•Manage Client Complaints Register

OFFICE DEPOT:

Process Overview: Office Depot, Inc. is a US based company, Founded in 1986, is one of the world's largest sellers of office products and an industry leader in every distribution channel, including stores, direct mail, contract delivery, the Internet and business-to-business electronic commerce. Our work in Office Depot is to analyze the OD product with other competitor’s product. Cross Reference – It refers to searching information from one part of a book, index, catalogue, or file to another part containing related information.

As Research Analyst (From AUG 2014 to till date)

Responsibilities:

Process Specific:

•Group cross referencing of competitor’s SKU’S activity in order to cross reference Office depot SKUs against competitor’s SKUs.

•Assist the BID team of Office depot, which includes Pricing Analyst in their day to day activities.

•To focus on optimal pricing leading margin enhancements and higher win to bid ratio.

Operations Specific:

•File Uploading

•Daily Work Allocation

•Daily Dashboard Report

•Quality Check Daily Report

•Manage daily volumes with the Work flow management tool

•Error Verification & File Completion

Management Specific:

•Manage Client Updates

•Actively assist Team in daily operations and also updating client updates to the team.

•Quality SPOC for the team

•Manage Quality documents for Audit.

Achievements

•Awarded "EXCELECIA PREMIO" for active participation in "Celebrating excellence in HCL" on Productivity & Quality.

•Suggested a "KAIZEN" (Japanese term for "Improvement”) regarding to the process development in HCL Technology.

•Certified in Six Sigma Yellow belt.

Academic Qualification

•Completed my B.E Computer Science engineering in P.A College of Engineering and Technology, Pollachi with CGPA 9.0.

•Completed Higher Secondary in Cheran Vidhyalaya Matriculation Higher

Secondary School, Chinnalapatti with aggregate of 90% in the year 2009.

•Completed Secondary in Victory Matriculation Higher Secondary School, Chinnalapatti with aggregate of 81% in the year 2007.

Personal details

Name : S.SHOBANA

Date of Birth : 06-02-1992

Father’s Name : K.SHANMUGHAM

Nationality : Indian

Language known : Tamil, English, Kannada

Hobbies : Listening music, Gradening

Permanent address : A.K.S Street,

Chinnalapatti,

Dindigul – 624301

Declaration

I hereby declare that the information produced above is true to the best of my knowledge

Place : Chennai

Date : S.SHOBANA

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