Director / Vice President of Information Technology

Jeffrey L. Roseman, MBA, ITIL V*

*** *. ****** ****** *******, IL 60187 630-***-****

************@*******.*** WWW.LINKEDIN.COM/IN/JEFFROSEMAN

Director / Vice President of Information Technology

Strategic and pragmatic IT leader with proven ability to build and lead strong teams that get things done. Thrives in business environments where info systems must be quickly and cost-effectively transformed to enable achievement of company goals. Hands-on manager adept in strategic planning, implementing and operating global IT services including infrastructure, security, ERP, CRM, e-commerce, business intelligence, and HRIS systems. Experienced in M&A due diligence and integration, turnarounds and carve-outs in both private equity and publicly held firms.

Global IT Service Delivery

Enterprise Architecture

Mergers & Acquisitions

Governance & Compliance

Business Intelligence & Reporting

Strategic Planning

Cloud Computing (SaaS/IaaS/DRaaS)

CapEx & OpEx Budgeting

Application & Web Development

ERP & CRM Systems Implementation

Project / Program Management

Cybersecurity & Risk Management

DR & Business Continuity

Voice / Data Networking

Policy Creation & Implementation

Professional Experience

PSG – A DOVER COMPANY Oakbrook Terrace, IL

Director of Global IT Solutions 09/2014 – 11/2016

IT Director / CIO for $500 million global pump manufacturer, a high growth operating entity of Dover Corporation (DOV), the $12 billion diversified global manufacturing company. Charter member of Dover Corporation’s IT Infrastructure Transformation Core Team tasked with developing future standards, policies and procedures for all operating units.

Provided leadership for all aspects of global IT strategy and operations for 20 facilities across nine countries with a team of 12 direct and 28 indirect reports supporting over 2,500 users.

Restructured IT from local silos into a cohesive global team while simultaneously implementing a wide range of enterprise initiatives. Developed infrastructure standardization model in collaboration with Dover Corporate IT to improve resource sharing and upgrade obsolete systems.

Implemented Office365 replacing on premise Exchange and SharePoint services while reducing operating and licensing upgrade costs by 15%. Assisted Human Resources team with selection and deployment of new HRIS, benefits, payroll and onboarding systems. Initiated new wireless service management contract that reduced telco expenditures by more than 35% in the first three month of the program.

Partnered with Dover Fluids segment IT team on global design and implementation of Oracle EBS and affiliated systems as common business platform for all segment operating companies. Assisted in product selection of related systems including: document management, credit card processing, mobile supply chain, shipping/logistics, business intelligence/data warehousing and application management outsourcing.

Led Dover Fluids global design and platform selection for integrated CRM and eCommerce systems. Developed and presented multi-million dollar cost model and business justification to segment and operating company leadership. Coordinated vendor selection and negotiation process with legal and global supply chain teams.

Managed legacy business intelligence system interfaced with five separate ERP systems. Guided global sales team through pilot test of new Salesforce.com CRM/SFA system. Directed design and deployment of new global SolidWorks CAD and PDM platform.

Coordinated global cyber security including EU-US Privacy Shield, DFAR, and PCI compliance. Coordinated incident response with executive, legal, corporate IT and consulting teams. Implemented KnowBe4 security awareness training for all employees worldwide. Led deployment of new CommVault backup and disaster recovery solution. Oversaw development and testing of 15 separate DR Plans for mission critical sites.

ACCRETIVE SOLUTIONS, INC. Chicago, IL

Director, Information Technology 02/2012 – 09/2014

IT Director / CIO for $75 million national, private-equity backed professional services firm specializing in consulting, staffing and outsourcing services. Reported to CFO with added responsibility for all marketing efforts reporting to CEO.

“Go-to-guy” and trusted advisor of senior leadership team on technology and marketing related subjects. Developed and implemented new strategic vision for a cloud-based future through creation of new IT Steering Committee and partnership with market leadership team.

Reinvented IT as a more agile, responsive, forward thinking, customer focused team. Managed hybrid remote/outsourced team providing IT support for 13 sites and 750 employees.

Took over struggling Microsoft Dynamics ERP upgrade/cloud-based Bullhorn CRM systems integration and put the projects back on track for successful implementation. Coordinated integration of on premise and cloud-based systems for two acquisitions and one divestiture.

Implemented restructuring of core business systems including cloud-based document management, fixed asset accounting, Exchange 2010, SharePoint 2010, Microsoft SQL SRSS, and VoIP phone systems.

Evaluated, negotiated and implemented new MPLS/Internet vendor agreement to lay the foundation of new strategic vision, triple network bandwidth, and reduce telecom expenditures by 10%. Achieved 15% technology cost savings within six months through improved vendor management process.

Collaborated with Silicon Valley-based Business Outsourcing Solutions (NBOS) practice to improve integration and security of cloud-based customer platform offerings via NetSuite ERP, Dropbox, Box.com, and DocuSign.

Developed new website, email marketing campaigns and social media to reinvigorate branding and sales.

PATTERSON MEDICAL HOLDINGS, INC. Bolingbrook, IL

Director, Information Technology 09/2004 – 11/2011

Technology director for $500 million global subsidiary of Fortune 1000 specialty distribution and manufacturing corporation experiencing rapid growth. Member of Patterson Infrastructure Leadership Team selected to design and implement new IT shared services and systems enterprise-wide.

Provided strategic and operational support for 42 sites in nine countries. Coordinated infrastructure and telecom integration efforts for 18 mergers & acquisitions, 18 office relocations and 10 new branch openings, and 8 server room build-outs.

Orchestrated transformation of global IT architecture, infrastructure and operations including private IP WAN conversion, ActiveDirectory 2003 and Novell 6.5 conversion, Microsoft Exchange 2003 and Lotus Notes conversions, and Nortel / ShoreTel PBX standardization projects.

Managed selection, development, and successful roll-out of sales force automation applications. Assisted in planning and implementation of enterprise ERP systems conversions.

Lowered TCO through equipment standardization and VMware server consolidation program. Reduced telecommunications expenses 25% via implementation of VoIP and consolidation of cable, DSL, frame-relay, voice/data T-1s and DS3 circuits while significantly improving performance and reliability.

Led team responsible for developing and managing multi-million dollar e-commerce sites.

Directed development of multi-site business continuity plans. Hands-on crisis management and disaster recovery experience. Negotiated SunGard contract for disaster recovery and consulting services.

COMMON SENSE SOLUTIONS, INC. Elmhurst, IL

Technology Director / Senior Business Systems Consultant 02/2001 – 11/2004

Manager and consultant for fast-paced, boutique consulting practice. Acted as outsourced IT director for clients in legal, real estate, financial services, insurance, professional services, distribution, construction, light manufacturing and non-profit industries. Specialized in the implementation of CRM and mid-sized ERP systems.

Education & Certifications

MASTER OF BUSINESS ADMINISTRATION (MBA) – Information Systems & Marketing - The University of Iowa

BACHELOR OF GENERAL STUDIES (BGS) – Business, Geology & Geography – The University of Iowa

ITIL v3 Foundations Microsoft Certified Professional Licensed Illinois Real Estate Broker

Community Involvement & Honors

Member – Tippie School of Management Advisory Council (SoMAC)

Guest Speaker & Panelist – CampIT Conferences: IT Leadership, Cloud Computing & Disaster Recovery

Undergraduate/MBA Mentor & Program Advisor – Henry B. Tippie College of Business

President & Founder – Iowa MBA Alumni Network

MBA Alumni Award - Henry B. Tippie School of Management (2005)

Most Valuable Employee Award Recipient – Common Sense Solutions, Inc. (2002 & 2003)

University of Iowa MBA Student of the Year & IMPACT Outstanding Achievement Award (1994)

Hardware & Software Experience

SYSTEMS – Windows 10/7, Windows Server 2012/2008, MacOS, Novell Netware, Novell NBO

E-MAIL & MOBILITY – Office365, Microsoft SharePoint Online, Microsoft Project Online, Microsoft Exchange / Outlook, Lotus Notes / Domino, Windows Mobile, Box.com, Dropbox, GoogleDrive, EverNote, OneNote

SECURITY APPLICATIONS – MobileIron, KnowBe4 Security Awareness, Zscaler, OpenDNS, Websence, SurfControl, SolarWinds Patch Management, Microsoft Windows Software Update server (WSUS), ESET End Point Security, Sophos End Point Security, Symantec End Point Security, CA eTrust, TrendMicro, McAfee VirusScan, OKTA Single Sign-On, OneLogin Single Sign-On

INFRASTRUCTURE APPLICATIONS – Microsoft System Center Operations Manager (SCOM), LANDesk, Enforcive SolarWinds Log & Event Manager, SolarWinds Orion, LANSweeper, BackupExec, CA ARCServe, CommVault, VMWare / VDI, SunGard Paragon, Citrix

BUSINESS APPLICATIONS – Microsoft Office Suite, Microsoft Visio, Microsoft Project, Microsoft MapPoint, BusinessMaps, Castelle FaxPress, WinFax Pro, Biscom FaxServer, RightFax, Zetafax, HotDocs OpenText

CRM APPLICATIONS – Salesforce.com, eMagine, ACT!, Maximizer Enterprise, TimeMatters, GoldMine

FINANCIAL & HR APPLICATIONS – Oracle EBS, NetSuite, Concur, SAP SuccessFactors Lawson, Sage MAS90/200, Sage FAS, QuickBooks Pro, BusinessWorks, PCLaw, Peachtree, Timeslips, Attendance Enterprise

CAD/GRAPHICS APPLICATIONS – SolidWorks PDM Pro, Adobe PageMaker, Adobe Photoshop, Adobe Illustrator, Quark Xpress, HTML, ASP, Microsoft FrontPage, Dreamweaver, Sitefinity CMS

BUSINESS INTELLIGENCE/DATABASES – MicroStrategy, Cognos, Silvon Stratum, Business Objects, Tableau, Microsoft SQL Server, Microsoft Access, Btrieve, PervasiveSQL

INFRASTRUCTURE HARDWARE – EMC Clarion SAN, NetApp SAN, APC UPS & PDU, APC cooling products, APC security & monitoring, Avocent ACS & KVM, Dell /HP/IBM servers and printers

NETWORK EQUIPMENT - Cisco Catalyst Switches, HP ProCurve Switches, Celestix Scorpio Firewall, Cisco ASA, Cisco PIX, Juniper SSL VPN, Aventail SSL VPN, Riverbed Steelhead, and F5 WANJet

VOICE/DATA COMMUNICATIONS – Aryaka SD-WAN, Voice/Data/Integrated Access T-1, PRI, DS3, Frame Relay, MPLS/Private IP, DSL, Cable, ISDN, EVDO, 802.11

TELECOM – ShoreTel VoIP, Nortel CS1000, Nortel Option 61c, Nortel Option 11, Nortel BCM, Avaya Definity, Avaya Merlin Legend, Lucent Partner, Televantage VoIP, 3COM VoIP, LifeSize Video Conferencing

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