Sales Customer Service
Resume:
ZaQuay M. Edwards
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CORE COMPETENCIES
• Automotive • Supply Chain Management • Supplier Diversity
• Purchasing • Contract Negotiation • EProcurement
• Procurement • Forecasting • Process Improvement
• Lean Manufacturing • Excel (Pivot tables/V-Lookups) • Microsoft Office Suite
• JIT Manufacturing • Cross Functional Leadership • Demand Planning
• Project Management • Contract Management • Strategic Sourcing
• Team Building • Global Sourcing • SAP
EXPERIENCE
FCA (Fiat Chrysler Automobiles) – Auburn Hills, MI 06/2012 - Present Senior Buyer (Chassis Purchasing) 08/2015 - Present
Strategically sourced and managed OEM suppliers to support FCA program objectives by evaluating quality, cost efficiency, relationship, and technology for an annual purchasing value of $400M+
Served as Global Purchasing Lead for Steering Linkages, OEM and I-Shafts while managing all NAFTA related sourcing activities for Steering Columns and Pumps (OEM)
Served as the Global Purchasing Lead for misc. Brake components including all hoses and tubes; led global counterparts to develop a commodity strategy and linear price performance graph to leverage global buying power and capture additional savings from common suppliers
Utilized new program sourcing leverage to negotiate long term pricing savings with global and regional suppliers and ensured previous savings agreements were maintained
Visited supplier manufacturing sites throughout NAFTA and Asia to build relationships and personally assess operational processes, quality and automation to help drive sourcing decisions
Served as the Supplier Diversity Champion for all of Chassis and Engine Systems purchasing Demand Planner (International) 03/2014 – 09/2015
Managed the daily operations for Jeep and Truck plants for EMEA, LATAM and APAC; worked with global markets and used months’ supply analysis each month to create a forecast for sales and a production plan as part of the monthly Sales and Operations Planning process at a trim/engine/trans/option level, developed allocation plan by country each month based on demand
Lead Cross-Regional Capacity meetings encompassing all FCA NAFTA built vehicles
Analyzed global sales and order trends while working with representatives in different markets to understand issues/opportunities throughout the 3 regions and 120 countries
Identified global supply and plant constraints to strategically plan production by country and properly allocate what the demand calls for realizing sensitivity on timing, models and options
Developed demand tools and processes that will provide the reporting functionality and time savings to drive change towards improving forecast accuracy and foreseeing growth projections Demand Planner (U.S. Retail) 06/2012 – 05/2014
Responsible for managing the daily operations for the Dodge and SRT Brands; used detailed days’ supply analysis each month to create a forecasted sales and production plan as part of the monthly Sales and Operations Planning process at a trim/engine/trans/option level, presented to Dodge/SRT Brands, Sales and SCM directors 2 times each month on my findings and my forecast
Analyzed historical data using various systems and reports to forecast short term sales; work with the sales organization, marketing team and incentive group to get a true picture of demand
Actively pursued the production that I deemed necessary to meet free demand levels; work with production planners, constraint analyst and plant personnel to work through constraints/issues
Officially reported to the leaders of the company global sales, days’ supply, share and stock information as well as other metrics on a monthly basis ZaQuay M. Edwards
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Wharton Center Gift Shop, East Lansing, MI 06/2009 – 05/2012 Business Development Manager/Financial Analyst
Responsible for everything related to the Gift Shop; trained and managed student employees and senior volunteers, set up financial tracking sheets/reports, responsible for inventory management and product performance analytics, developed and implemented strategic goals for revenue growth
Developed processes and training sheets for workers operating cash registers, checking invoices, and reviewing purchase orders, created systems from scratch to help improve efficiency
Managed and trained workers to enhance customer service and improve internal performance
Worked in an office to form strategies to better the marketing and retail aspects of our business Chrysler Group LLC - Auburn Hills, MI 05/2011 – 08/2011 Demand Planning/Order Management Internship
Pioneered the use of Internet Lead data as an important indicator for vehicle demand
Coordinated a team to convert technical data feeds into intuitive information
Analyzed and provided recommendations to enhance Chrysler’s Demand Planning Process
Reached out across entire Supply Chain to identify and resolve Order to Delivery issues General Electric – Louisville, KY 08/2010 – 12/2010 Quality Engineer/Process Improvement Co-op
Served as a Process Improvement Engineer on a washing machine line to maintain quality and efficiency; whenever the line went down I contacted the right engineers to fix the issue, I tracked all of the issues in excel and managed rework activities in which I took workers to an offsite facility to fix quarantined units and repack them for outbound logistics
Worked in a quality lab to help implement ideas for problem solution and prevention
Composed charts, graphs, and spreadsheets to track daily, weekly, and monthly production rates
Used Excel to record/analyze scrap and yield rates; and PowerPoint to present them to managers Michigan State University-East Lansing, MI 06/2009 – 07/2009 Summer Business Institute - Conference Assistant
Managed a group of 8 incoming freshmen business students to expose them to different corporations, career paths and campus resources, at the end of the week long, event packed summer camp my students gave a presentation on a fortune 100 company and everything they’ve learned throughout the week to their peers and parents
Worked with 9 Conference Assistants to plan development activities for students
Facilitated in the growth and development of 60 freshman students Michigan State University – East Lansing, MI 01/2009 – 05/2009 Teaching Assistant (Communication Arts and Sciences)
Attended class twice a week to review material and assist professor with Q&A
Monitored students during all quizzes and examinations to minimize academic dishonesty
Held office hours once a week for students seeking additional assistance with material Entrepreneur at Quay's - Pontiac Northern 09/2006 – 03/2008 Started school concession business with support of High School Administrators
Developed supply and demand charts to track sales and inventory
Recorded sales of concessions in excess of $300 in profit each week
Trained and supervised a team of two employees
EDUCATION
Michigan State University, Eli Broad College of Business 08/2008 – 08/2012
Bachelor of Arts, Supply Chain Management
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