Manager Information Technology
Resume:
Kirk M. Pelias
Newhall, CA 91321
Cel.: 661-***-****
Email: ****.********@*****.***
I. Career Objective:
To learn and develop additional intellectual knowledge that will soon contribute to my experiences and further enhance my career growth, that I may contribute in my own way in realizing the goals of the company and improve my potentials as an IT professional. II. Work Experience:
IT Operations Specialist
AIG Shared Services
October 1, 2012 – December 08, 2016
o Monitoring application availability.
o Monitoring completion of overnight batch jobs (EDSAT). o Monitoring file movement and deliveries.
o Initiating emergency call outs where appropriate. o Producing logs and report output from the overnight shifts for action. o Updating and revising daily, weekly, monthly, quarterly and annual process checklists and procedures manuals where appropriate. o Liaising with all appropriate RTC entities on operational task updates. o Raising Helpdesk tickets where appropriate for specific operational failures. o Outward communication of issues and availability to the appropriate entities. o Completion of agreed KPI’s and metrics around operational service delivery. o Ensure applications are available during required hours. o Tracking and reporting progress.
o Reporting exceptions.
Computer Operator
GLOBE TELECOM (Primover Consultancy Services, Inc.) February 23, 2011 – September 30, 2012
Job Description:
o Ensures accurate and timely execution of jobs, reports and system backup as indicated in the activity task list
o Executes requests for report generation, system backups, and prepaid processing (termination, assignment, activation and IMSI processing) o Logs the actual data and time of jobs processed for monitoring and review o Monitors completeness of jobs and reviews logs to ensure successful completion of the jobs
o Generates and distributes reports and data to different user group o Monitors, processes and reviews logs of all CDRs received from different switches
o Monitors Data Center environment for any abnormality in the area. o Performs systems refresh as per procedure to address system hangs o Monitors VAS systems to ensure availability at all times o Executes e-pin file transfer from IN to external customers o Supports projects through test execution of traffic, bill run, accounting, and other batch jobs required by the project
o Collects and validates backup tapes made for the day prior to submission to Archive Management
o Updates the TMIS application for system backup status o Monitors front end and backup end processing of jobs o Monitors locking of processes in production systems for immediate escalation to support to avoid further impact on production processes including its SLAs
o Executes urgent adhoc requests for job execution, backup or monitoring based on the requirement found on the System Service Request. o Transmits backup tapes from Pioneer to Valero and vice versa for off-siting o Performs procedures on CDR recovery from MDs or manual pooling from switch.
o Ensures compliance to operational policies and procedures o Performs coordination, escalation and follow-up on any production problem encountered
o Evaluates production processes and recommends enhancement and modification on processes that are too manual, obsolete or in-efficient o Assists support in resolution of Production exceptions when support could not be on-site
o Prepares and updates Incident Reports via remedy o Performs Cross-functions to at least 3 Production systems to increase manpower availability for systems
- Computer Operator
East West Banking Corporation
April 16, 2008 – April 3, 2010
Job Description:
o Process bank’s day-to-day major system batches such as ATM system, Credit Card System, Treasury, Accounting System, Payroll etc. o Backup and restore databases
o Perform system and server maintenance
o Backup and Tape management
o Generate and distribute reports to users
o Monitor system processes and operations
o Process branch and other department’s queries and requests o Facilitate BCP/DR(Disaster Recovery)
o Generate client’s transaction history and report any ATM and Credit Card concerns.
o Ensure 24/7 availability of servers, system and all online applications o Train and supervise newly hired operators in the absence of Shift Supervisors
o Troubleshoot errors and apply patches/fixes with the help of support groups o Send updates and online/downtime advisories to respective users and support groups
o Facilitate data center maintenance & servicing
o Generate and prints daily, weekly and monthly reports e.g. Crystal Reports, General Ledger, Trial Balance, Pin Mailer and Bank Statement o Ensure all reports and documents are dispatched in time o Escalate critical issues immediately to designated personnel
- Encoder (On the-Job-Training)
NYD International Placement Agency
January 2007 – April 2007
III. Interest and Special Skills:
o Experienced in EDSAT processing and monitoring
o Experienced in AS400 (DATA ENTRY for Credit Card Batches) o Attended CISCO Networking Academy (CISCO 1 – CISCO 4) o Experienced working with CTRL-M, UNIX, Embarcadero, DB SOLO for monitoring and execution of scheduled jobs
o Acquired advanced knowledge in computer hardware, software and network troubleshooting
o Knowledgeable in programming such as SQL, Turbo C, C++, Visual Basic, HTML and.
o Ability to handle multiple tasks and prioritize effectively o Proficient in Microsoft Office Applications such as Word, Excel and PowerPoint
o Customer-focused with a “service first” mentality and best-in-class communication skills
o Attentive to the detail and quality of any task at hand o A track record of successfully managing your own time and delivering on time
o Productive even under pressure.
o Technically efficient to accomplish assign job
o Easy to interact and socialize with different levels of people o Can fluently speak and write in English
IV. Educational Attainment:
2004 – 2007 AMA COMPUTER COLLEGE – BIÑAN, LAGUNA
Bachelor of Science Major in Information Technology 1995 – 1999 COLEGIO SAN AGUSTIN – BIÑAN, LAGUNA
High-School Diploma
1989 – 1995 COLEGIO SAN AGUSTIN – BIÑAN, LAGUNA
Elementary
V. Achievements:
Employee of the quarter
AIG IT Division
Oct 2016-Nov 1016
Soccer Varsity
Colegio San Agustin
1996 – 1999
2nd Place Math Quiz Bee
Colegio San Agustin
1992 – 1993
VI. Character Reference:
Roque Rigua III
IT Operations Specialist
AIG
Cel #: +639*********
Ms. Kate Diapana
IT Helpdesk
AIG
Cel #: +639*********
Mr. Ramoncito Jatico Jr.
Data Center Operator/DR Manager
EastWest Banking Corporation
Cel #: +639*********
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