Maria Peera

Senior Technical Writer

***** ******** *****, *******, ** 20147 571-***-**** acytah@r.postjobfree.com

SUMMARY

Disciplined and team focused professional with 7+ years of progressive growth in a technology environment with primary focus on software technical writing and editing. Proficient in documenting all stages of software development. Skilled at conveying complex technical concepts in language and format comprehensible to a general audience.

Experience includes product and process documentation, courseware content development and development of e-Learning products for various software platforms. Coming from an Engineering background, focus has been on independently dealing with internal teams as well as clients and carrying out requirements analysis for various software products to optimize development of quality documents.

PROFESSIONAL EXPERIENCE

ETS, Inc. Virginia, U.S. (Aug’15 Onwards)

ETS, Inc. offers merchant services to clients in 23 countries across North America and Europe. ETS is a provider of the PCI-compliant merchant processing solutions in the industry.

Job Position – Senior Technical Writer

Responsibilities:

API Documentation: Working with software developers to create API reference guide. Creating template and regularly updating the content of the guide. Use of Robohelp for creating online API documentation.

Product Guides: Creating product guide for marketing purposes.

Hardware Guides: Creating complete credit card terminal installation and configuration guides.

Visa, Inc. Virginia, U.S. (Oct’14 – Jun’15)

Visa, Inc. is an American multinational financial services corporation. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards and debit cards.

Job Position – Senior Technical Writer

Responsibilities:

Client Information Questionnaire: Working with team members to redesign and rewrite the forms that can be used by Visa clients.

Help Creation: Creating help for the Client Information Questionnaire.

Frequently Asked Questions: Responsible for creating FAQs.

Document Version Control: Organizing and maintaining the documents on SharePoint portal.

Quality Control: Formatting, proof-reading and quality assurance of the documents developed.

Short Term Technical Writing Projects (May ’14 – Oct’14)

Tollgrade, Inc. Virginia, U.S. (Aug ’14 – Oct’14)

Tollgrade Communications, Inc. provides network assurance solutions to utilities and communications service providers in the United States.

Job Position – Contract Technical Writer

Responsibilities:

User and Administrator Guides: Creating and updating the guides.

Help System for the Software: Creating context sensitive help using Adobe Robohelp.

Hcentive, Inc. Virginia, U.S. (Jun ’14 – July’14)

Hcentive, Inc. provides cloud-based, healthcare technology solutions that help consumers & businesses connect, communicate and engage with health plans in an undemanding and informed manner when acquiring health insurance.

Job Position – Contract Technical Writer

Responsibilities:

System Design Documents: Liaising with Business Analysts and Architects to create System design documents.

Updating Content: Researching and collecting content from Subject Matter Experts and then updating the documents.

Quality Control: Formatting, proof-reading and quality assurance of the documents developed.

Astegic, Inc. Virginia, U.S. (May ’14 – Jun’14)

Astegic, Inc. provides enterprise level mobile solutions and integrations, meeting enterprise business challenges for both government and commercial sectors.

Job Position – Contract Proposal Writer

Responsibilities:

Proposal Content: Providing technical content for the proposals.

Quality Control: Formatting, proof-reading and quality assurance of the proposals.

CGI Federal, Inc. Virginia, U.S. (Nov ‘12 – April’ 14)

CGI is among the leading independent information technology and business process services firms in the world with 72,000 professionals in more than 40 countries.

The Affordable Care Act creates new competitive private health insurance markets, called Marketplaces, which gives millions of Americans and small businesses access to affordable insurance. For those states who elect not to provide an exchange for those individuals residing in that state, CGI federal has developed a Federally Facilitated Marketplace (FFM).

Job Position – Senior Technical Writer

Responsibilities:

Business and Architecture Documents: Liaising with Business Analysts and Architects to create and maintain the documents.

Flow Chart Creation: Creating flow charts using Microsoft Visio.

Designing Documents: Creating templates and style sheets to customize documents.

Requirements Gathering: Coordinating with Developers and Technical Leads to produce requirements and design documentation.

Updating Content: Researching and collecting content from Subject Matter Experts and then updating the documents.

Quality Control: Formatting, proof-reading and quality assurance of the documents developed.

Document Management: Organizing and maintaining the documents on SharePoint portal.

Time Warner Cable, Inc. Virginia, U.S. (Jun ‘12 – Nov ‘12)

Time Warner Cable, Inc. (TWC) is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems that operate in 28 states and has 31 operating divisions.

Job Position - Technical Writer

Responsibilities:

•Job Aids: Creating and maintaining Job Aids for the Digital Home Phone Order Management System.

•Quality Control: Formatting, proof-reading and quality assurance of the documents developed.

September 2003 – June 2012

Gap in employment due to H4 Visa status.

Modena India Pvt.Ltd. New Delhi, India (Jun’02 – Sep ’03)

The company provides enterprise middleware and peer-to-peer distributed systems. The Distributed Services Operating Platform facilitates the composition, deployment, and modification of distributed enterprise applications. It provides a single cohesive platform for EAI, B2B Integration, Business Process Management (BPM), collaboration and network management requirements of a company.

Job Position - Sr. Technical Writer

Responsibilities:

•Operation and User Manuals: Extensive use of FrameMaker for documenting Installation Guide, Developers and User Manual.

•Product-based Helps: Use of Helen and RoboHelp for building Context Sensitive Help, Java Help, Web Help and HTML Help Workshop.

•Marketing Documentation: Standardizing and designing marketing templates for proposals, collaterals and brochures.

•Creative Writing: Providing inputs to develop Product Brochures, White Papers, and Newsletters.

•Designing Documents: Creating templates and style sheets to customize documents using Dreamweaver and FrontPage.

•Quality Control: Formatting, proof-reading and quality assurance of the documents.

•API Guides: Formatting and proof-reading API guides.

Excel Code Pvt. Ltd. New Delhi, India (May '01 – May '02)

Excel Code is a product-based company, developing IT products such as Switch Notes for the legal industry.

Job Position - Executive Content Developer

Responsibilities:

•Product Based Help: Developing manuals for various products offered by the company.

•Designing Documents: Creating templates and style sheets to customize documents using FrameMaker and MS Word.

•Creative Writing: Providing inputs to develop Product Brochures, White papers, and Newsletters.

•API Guides: Formatting and proof-reading API guides.

NIIT Ltd. New Delhi, India (Jul '01 – Dec'01)

NIIT, the global IT Learning Solutions Corporation provides a comprehensive education environment to individuals and enterprises; offering training that is customized to the varied needs of audiences with diverse backgrounds.

Job Position- Freelance Courseware Developer

Responsibilities:

•Intellectual Courseware Development: Developing study, reference material and exercises for IT books. Developing quizzes for various topics.

•Client Interfacing: Interacting with clients to finalize technical specifications and clarification to suit their requirements.

•Quality Control: Formatting, poof-reading and quality assurance of the documents.

Futuristic Pvt. Ltd. Bombay, India (Mar '99 – Jan '01)

Futuristic Pvt. Ltd. is a software turnkey projects development company providing corporate IT training, developing e-Learning and distance learning programs for various clients.

Job Position - Software Technical Writer

Responsibilities:

•Intellectual Courseware Development: Developing study and reference material for various clients. Developing quizzes for various topics in software. Creating e-Books and e-Learning products.

•Designing Documents: Creating templates and style sheets to customize documents using FrameMaker, MS Word, Dreamweaver and FrontPage.

•Quality Control: Formatting, poof-reading and quality assurance of the documents developed.

Education

Bachelors of Engineering

M.H. Saboo Siddik College of Engineering, Bombay, India (1994 – 1998)

Certified Skills:

•Computer languages: VB.NET, VB

•Web tools: HTML, ASP

Acquired Skills:

•Operating System: Windows 7 and Windows 8

•Office Tools: MS Office Suite (Word, Excel, PowerPoint, Visio)

•Web tools: Dreamweaver, FrontPage

•Design Tools: Adobe FrameMaker, PageMaker

•Help Development Tools: Helen, Adobe RoboHelp, MS HTML Help Workshop, MadCap Flare, Adobe Captivate

•Collaboration Tools: SharePoint

Contact this candidate