Customer Service Technical Support

BLONG XIONG

**** ****** ** *** *** Eau Claire, WI 54703 ********@*******.****.*** 715-***-****

OBJECTIVE

Obtain a position in the IT field where I can utilize my educational skills and experience to help the business grow.

SKILLS & ABILITIES

Troubleshoot/repair computers, setup/installation of Windows 7, 8 and 10 upgrade, cloning/imaging/backup, customer service support hardware/software.

EXPERIENCE

IT Helpdesk Intern - Mason Companies, Inc

08/2016 – Present

Provide end-user technical support to call center and warehouse, imaging laptops/desktops/thin clients, active directory changes as to passwords/name changes, use of SCCM for software application deployment/virus scan/remote control.

IT TECHNICIAN - TC-TEKS COMPUTERS

01/2016 – 08/2016

Troubleshoot computer software/hardware problems, repair/backup/re-image computer, provide customer service/sales and answer phone calls.

FIELD AUDITOR - CHARTER COMMUNICATIONS

08/2013 – 08/2014

Audit customer lines out in the field for correct services and answer customer questions. Climb ladder & power poles and use hand tools.

RECEIVING/INVENTORY - INDIANHEAD FOOD DISTRIBUTOR

08/2008 – 08/2013

Operate forklift and put products away in cooler/freezer/dry. Receive/check-in trucks with incoming goods. Do inventory count in cooler, sometimes in freezer and dry storage.

EDUCATION

CHIPPEWA VALLEY TECHNICAL COLLEGE, EAU CLAIRE, WI

IT NETWORK SPECIALIST

2014 – Present

Technical Certificate: IT Network Support Associate

Network Hardware Support Specialist

REFERENCES

AVAILABLE UPON REQUEST

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