Customer Service Construction

Professional Summary

Proven leader with twenty-six (26) years of intensive exposure to a wide array of projects with varying degrees of complexity. Can effectively interact with strong personalities and all levels of employees including senior executives, Board members, political leaders and local constituents. Processes an innate ability to exercise independent judgement/solid decision making skills, anticipate customer needs, service oriented, change goals and direction seamlessly; prioritize, take initiative and multitask; excellent oral/written & graphic communication; provides information in a clear/concise manner; exceptional interpersonal skills; maintain, retain and enforce the highest level of quality standards and customer service; manage high volume of workload and meet deadlines.

Qualified By

Provide technical expertise to client agencies with decisions made on design & construction.

Managerial skills applied to each project, including coordination of contracts and project staff.

Act as the primary contact and as liaison with clients, consultants, vendors and contractors.

Administer support aspects of the planning, design and production process of construction.

Oversee technical and management issues through implementation of organizational policies.

Certification

Licensed by the New York State Education Department for Professional Practice.

Experience

Assistant Vice President Capital Planning and Facilities Management,

2008 – 2016; Brooklyn Public Library, NYC, NY.

Effectively align Capital Planning and Facilities Management with institutions goals.

Direct and support seven senior managers in the implementation of all planning, design, construction and post construction phase for all facilities improvement projects.

Provide facilities improvement goals through continuous needs assessments, analysis of project costs and estimates, and key participant in capital budget requests.

Oversee the management of various physical plant maintenance and operations.

Maintain a building stock of 59 separate buildings dispersed thru the borough of Brooklyn.

Develop intermediate and long range plans, relevant programs and project scopes, conceptual designs and design, functional and operational standards for all facilities.

Provide relevant information to support lobbying of elected officials, government agencies and private sources for project funding.

Establish procedures for purchasing, which have led to competitive pricing in a consistent manner.

Oversee initiatives for recruitment, effective training, proper evaluation and diligent supervision of a diverse population of over 100 full and part-time union and non-union department staff.

Collaborate with other Library departments to build highly functioning teams, deliver projects successfully and implement institutional goals and objective.

Develop working relationships with outside business partners.

Deputy Program Director, 2006–2008; Department of Design & Construction; NY.

Monitor department’s library portfolio consisting of both design and construction.

Supervise projects to ensure bid, award, registration and construction stages are accomplished.

Coordinate projects of technical complexity with impact on architectural infrastructure.

Visit sites to ensure project objectives are met with conflicts resolved and directions provided.

Provide quarterly status reports to various client agencies for executive reporting purposes.

Establish and maintain comprehensive system for design and construction document control.

Project Administrator, 1996 – 2006; New York City Housing Authority; NYC, NY.

Provide high level liaison with executive staff, elected officials and various governmental entities.

Track and take corrective action to ensure projects proceed within specified budget and quality.

Direct aspects of research for architectural projects, functions and activities of the agency.

Train staff in their tasks, perform staff evaluations and staff disciplinary procedures.

Oversee the preparation of design, construction documents, cost estimates and overall progress.

Prepare the analysis of the spatial organization and utilization of various sites and structures.

Administer rehabilitation of 1,776 occupied units which coordinates between 10 various contracts.

Supervise a team of fourteen inspectors in the performance of this type of large scale renovation.

Conduct construction progress meetings between the contractors, management and tenant leaders.

Provide design services and contracts for community centers in new design and rehabilitation.

Design exteriors, facades, grounds and walks to retain aesthetic and structural integrity.

Oversee various contracts for timely execution and diligence of completion.

Serve as team leader for the surveys of facades, bulkheads, steel structures and concrete members.

Designer, 1990 – 1996; Henry loheac, Architects; Scarsdale, NY.

Avis Rent-A-Car, Newark International Airport; $7.4M

Execute concepts for customer facility building, 110 car parking deck with 14 car fuel & service center.

Dowling Gardens, Orangeburg, New York; $5.5M

Responsible for design and construction documents for 96 unit housing complex.

VARIG, Brazilian Airlines, New York City; $3.2M

Assignment involved 2 floor interior renovation for corporate office.

Air India, J. F. K. International Airport; $1.2M

Detailed design concepts for an office addition to an existing warehouse.

Newsday, Long Island; $1.5M

Responsible for 3 story office addition to an existing warehouse.

All Pro Fitness Center, Paterson, New Jersey; $1.M

Responsible for design and detailing for this high end physical therapy facility.

Education

New Jersey Institute of Technology, Bachelors of Architecture, 1991.

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