Customer Service Social Media

JUSTIN PITMAN

**** ****** *****, *******, ** **095 832-***-**** ******.******@*****.***

SUMMARY

IT Manager and Specialist, Social Media and Digital Marketing Expert, Infrastructure Specialist, and Web Developer, offering an impressive record of problem solving troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality user-friendly products and training to assist corporate successes and profitability.

Enterprise platforms

NetSuite Administrator

Knowledge of Product Lifecycle Management (PLM)

Advanced Network/Desktop Support

Advanced knowledge of HTML and CSS

System checks and troubleshooting

Database maintenance

Server Management

Advanced knowledge of diagnostic techniques

Hardware and software upgrade planning

Project tracking

Specialized Trainer Advanced

Troubleshooting

Computer diagnostics and repair

Virus and spyware removal

Hardware support and troubleshooting

Computer programming

ACCOMPLISHMENTS

Microsoft Certified Technology Specialist (MCTS)

Microsoft Small Business Specialist

Microsoft Partner Network - Member

Intel Authorized Channel - Partner

Diagnosed hardware and software failures and resolved technical issues with a 98 % success rate. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.

PROFESSIONAL EXPERIENCE

Ki Innovations Inc.

IT Consultant, MDM & Tech Support August 2016 - January 2017

Mobile Device Management Support (Phone and Tablet)

Controlling and Wiping Data Remotely

Application Blacklisting

Tech Support

Website Development

Search Engine Optimization and Social Media Optimization

Comparing competition site keywords using PowerSuite SEO Software

Populated email in ADUC/ Exchange and Microsoft 2016 ECP

CoreTheory Fitness

IT Consultant, Website Development &SEO July 2016 - January 2017

Designed numerous wireframes for website design selection

Platform Design and Hosting

Communicated daily in order to develop fully unique website experience

Fully Responsive Website Development

Search Engine Optimization and Social Media Optimization

Comparing competition site keywords using PowerSuite SEO Software

Protection of Data through 128 bit SSL Encryption

John Moore Services

IT Developer, Network, Desktop and MDM Support April 2015 - June 2016

Windows Server Administrator (Windows Server 2000,2003,2008,2012R2,2014,2016)

Created user profiles through Windows Server

Active directory management, NTFS security, disk quota management Created new accounts for all new and incoming employees: Set-up employees in NetSuite, provided each person his/her login profile and email profile in ADUC.

Regularly backed up all systems and managed a 100% uptime for productivity

Populated employees email in ADUC/ Exchange and Microsoft 2016 ECP

Partitioned a single physical server into multiple virtual machines through the use of VMWare

Increased productivity and reduced business cost through the use of Citrix Workplace Suite

Deployed Windows 10 Virtual Desktops through the use of Xen App (Citrix) and Xen Desktop (Citrix).

In charge of Security cameras tracking and placement to cut down on theft.

Directed and taught a semi-weekly training seminar, for over 300 people in one year.

Repaired, upgraded and networked computers, printers and tablets.

Responsible for configuring and administering network technologies.

Implemented and managed on a daily basis a custom developed IT tracking system for all electronics resulting in less theft and abuse.

Responsible for ordering, customizing, tracking with a SOTI system, and issuing all new cell phones, tablets and printers.

Designed and implemented a new system for assigning, running, and completing IT Tickets with as little interruption to service as possible.

Updated the wireless and in house Shore tell systems to maximize the service area for e-mail and phone calls.

Assisted all techs and Customer Service Representatives with Tier 1,2, and level 3 IT solutions.

Re-designed and re-built from the ground up www.johnmooreservices.com and www.johnmoorenewmexico.com to be fully responsive websites.

Tested websites for functionality in different browsers & at different resolutions. Promotion of websites both organically and using Google AdWords.

Proven track record in front end design and development using CSS and HTML Experience of managing multiple projects to tight deadlines.

SEOPower Wizard

Founder - Web Developer & Search Engine Optimization December 2013 - March 2015

Organized and established profitable Web Development & Search Engine Optimization Business Conceive web projects from inception to launch using strategic consulting techniques

Set up all SEO/SEM/Social Media strategies Developed Information Architectures and Wire-frames

Established and maintained client relationships and cultivate new accounts

Developed functional requirements for technical products raised organic traffic from month to month on numerous sites.

ContentActive LLC

Project Manager – Web Development & Search Engine Optimization April 2012 - January2014

Web Development & Search Engine Optimization

Managed internal resources in collaboration with the company directors

Led Website and Mobile Development projects including custom websites using various architectures

Developed ongoing business with existing clients and establish new accounts

Developed interactive media plans and executed interactive media and keyword purchases.

Managed Search Engine Marketing campaigns for over 65 clients and ad server report data

Raised organic traffic view from 18,760 to 91,794 in 30 days on over 80 sites

Wrote specific code for Client Website SEO Compose project estimates and complete sales.

Seadrill

Network & Desktop Support (Consultant) February 2010 – March 2012

Configured, installed and administered network infrastructure and telecommunication systems that supported over 100 staff in multiple locations, including deep sea drill rigs

Added changes to user desktop and email Configure servers, including three arrays Facilitate backup & restoration using Ghost

Provided desktop configuration and support for software and hardware

Participated in full installations of Cisco routers and cabling for routers, switches, hubs, and new work spaces

Completed migrations into a virtual private network (VPN) solution utilizing Telnet

Consolidated multi-domain Windows 2003/2008 network into a single, homogeneous domain.

MOA Computer Services LLC

Systems Administrator & IT Consultant December 2008 - January 2010

Organized and established a profitable one-stop-shop business for all IT and electronic related services.

Designed a highly Encrypted Virtual Marketplace Website where customers could purchase goods, services and download software.

Designed and built numerous websites from Wire framing to SEO Google Analytics.

Designed, built, and installed custom computer systems based on client needs; System types included simplistic desktop designs, complex gaming systems, top-of-the-line full tower, mid tower, small foot print, all-in-one computers, rack mountable and industrial servers, firewalls, and switches.

GSL Industrial Management

Network Support – Assistant to the President of Business Development February 2006 - November 2008

Unified the purchasing of single tenant office and industrial facilities

Analyzed financial underwriting and analysis leading to the closing of most active business opportunities Utilized pro-forma analysis, risk management and trend projection to maximize ROI

Created legal contracts for the purchasing of unimproved and improved land

Implemented strategic business plans that improved company ROI while maximizing existing resources.

Resolved IT and networking problems

Communicated daily with title companies and loan processors to ensure timely loan closure and loan compliance

Processed loan closing documents in verification of correct borrower loan information and rate verification.

EDUCATION

Master of Business Administration 2014

University of Houston

Suma Cum Laude

Bachelor of Science: MIS & Political Science 2007

University of Houston

Magna Cum Laude

TECHNICAL SKILLS

Databases

MS Access, MS SQL 2008, MySQL

Software

Microsoft Office Suite 2016, SharePoint, Server 2003/2008, Windows 10/NT/2000/XP/Vista 7 (32 & 64 Bit)

Adobe X Suite, Air, ColdFusion, Creative Suite Master Collection (CS5)/(CC) composed of: Photoshop, Illustrator, Design,

Flash, Dreamweaver, Fireworks, After Effects, Audition, Encore, Device Center, Media Encoder

NETSUITE

VSM

Exchange Control Panel

Shockwave, Bridge

SOTI mobile control

Java, JavaScript, Cisco IOS, SQL, McAfee, Norton

Hardware

Switches, Hubs, Laptops Workstations and Servers (HP, Dell, Gateway, Asus, Sony, Toshiba, IBM, Lenovo, and Samsung), CPU’s, Memory, Printers Ink and Thermal, Scanners and other peripherals.

Electronics including: Televisions (LCD LED Plasma), Projectors, Audio, Digital Cameras, CCTV Security

Technologies & Protocols

Active Directory, DNS, DHCP, TCP/IP, IPS/IDS, VPN, IPSEC, LAN/WAN, IPX/SPX,WINS, POP3, SMTP, FTP

Ethernet bandwidth shaping, Policy Based Routing

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