Help Desk Active Directory

Charles Pork

CHARLES PORK

SKILLS &

ABILITIES

Windows Server 2008 R2, Active Directory, DNS, IIS 7,

SharePoint, Exchange 2003, Watch Guard firewalls and VPN configuration, SQL server 2008, ASP.NET, HTML, XHTML, CSS, SQL Queries, Symantec Management Platform & Endpoint

Protection, Backup Exec, QNAPP backup boxes, VMware, Dell servers, RICOH, DELL, LEXMARK, & HP network printers large and small volume repair and installs, Cisco router configuration

Panasonic IP camera install

2 years’ experience as a Graphic Artist using Adobe Photoshop

& Dreamweaver products, CSS5

15 years’ experience as an electronic/biomedical tech. 2-M soldering, troubleshooting to PCB level using CMM’s and

LEAN/ISO manufacturing standards.

EXPERIENCE

SYSTEM ADMINISTRATOR, GW COMMUNICATIONS, PARAGOULD, AR.

April 2016 to the present

Support for all products on Windows

Provide support for internal users

Reproduce and diagnose problems

Utilize and our support systems, e-mail and phone

Provide feedback to product development teams and Quality Assurance

Handle multiple user issues in a timely fashion

Track all user issues in the support system

Document workarounds and solutions for user problems

General skilled and responsibilities

Developing and maintaining web applications using any of the following

technologies: ASP.NET, C#, MVC, MS SQL Server, XML, Web Services/REST, IIS

Help desk environment support end users

Solid knowledge of and demonstrated ability to learn emerging technologies

and software development strategies

Self-motivated and able to collaborate with a diverse set of people from many

disciplines

Remote Help Desk support for users

Troubleshooting various network and server issues

Server setup and configuration.

DHCP and active directory configuration

Network engineer.

Working with our ticketing and monitoring software to create detailed work

logs and technical documentation

Working with our monitoring software to coordinate service requests and

identify and resolve issues before downtime occurs

HEAD REPAIR TECH., WOLD OF CD-ROM COMPUTER REPAIR STORE

November 2015-April 2016

Reproduce and diagnose problems

Handle multiple user issues in a timely fashion

Remote Help Desk support for users

Track all user issues in the support system

Document workarounds and solutions for user problems

Troubleshooting various network and server issues

Server set-up and configuration.

DHCP and active directory configuration

Working with our ticketing and monitoring software to create detailed work logs and technical documentation

Working with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs

I.T. ADMINISTRATOR, MANAGEMENT RESOURCES DEVELOPMENT INC.

May 2012-May 2014

Support for all products on Windows

Provide support for internal users

Reproduce and diagnose problems

Utilize and our support systems, e-mail and phone

Provide feedback to product development teams and Quality Assurance

Handle multiple user issues in a timely fashion

Track all user issues in the support system

Document workarounds and solutions for user problems

General skilled and responsibilities

Developing and maintaining web applications using any of the following technologies: ASP.NET, C#, MVC, MS SQL Server, XML, Web Services/REST, IIS

Help desk environment support end users

Solid knowledge of and demonstrated ability to learn emerging technologies and software development strategies

Self-motivated and able to collaborate with a diverse set of people from many disciplines

Remote Help Desk support for users

Troubleshooting various network and server issues

Server setup and configuration.

DHCP and active directory configuration

Network engineer.

Working with our ticketing and monitoring software to create detailed work logs and technical documentation

Working with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs

DESKTOP REPAIR TECH., AFTER HOURS COMPUTER REPAIR LANSING, MI.

0ct 2011-May 2012

Repair & upgrades to desktops/laptops

Hardware & software repairs and upgrades

Network installs, repairs and upgrades

TCP/IP protocol.

Wireless network installs

VPN networks

Network printer installs

Office equipment installs, repairs and upgrades

FIELD SERVICE TECH., INSIGHT STAFFING LANSING, MI.

JUNE 2011-AUG. 2011

Install and upgrade Chase banks’ teller system computers

Install and upgrade Chase banks’ desktops and laptops

Server installs.

Windows 7 migration.

BIO MEDICAL TECH., H&S TECHNICAL MESA, AZ.

SEPT 2008-JUNE 2009

PCB testing and troubleshooting to the L.R.U.

All repairs done under ISO/LEAN manufacturing standards

Soldering, use of o-scopes, meters and testing stands

Repair, calibration and testing of FRESENIUS H & K MODELS

EDUCATION

U.S. NAVY AND THE U.S. COAST GUARD. 1991-1999

ELECTRONICS

LANSING COMMUNITY COLLEGE, LANSING, MI. 1996-1998

ELECTRONICS

NEW HORIZON COMPUTER LEARNING CENTER, LANSING, MI. 2011-

2012

Classes for A+, N+, AND LINUX CERT.

University of Phoenix, Lansing, MI. 1999-2000

BUSINESS ADMINISTRATION

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