Manager Customer Service

Danixza C. Moore

**** **** *** **, ******, GA *0519

Phone: 678-***-****

**********@*****.***

SUMMARY

Seasoned Manager with experience in Collections, Cashiering, Skip Tracing, and Recovery. Trained in FDCPA, FCRA, and UDAAP.

HIGHLIGHTS

Collections Skip Tracing

GPS/Starter Interrupt Bi-Lingual

Payment Arrangements Contracts

Repossession Processing Side-Notes

ACCOMPLISHMENTS

Awarded Collector of the Month on numerous occasions and was named US Auto Finance Employee of the Year Award for 2010. Promoted to Collections Manager in 2010 and led a team of 10 Collectors and Cashiers.

EXPERIENCE

Collections Specialist, Jan 2016 - Present

Independent Contractor

Responsible for skip tracing vehicles assigned by Auto lenders, such as Wells Fargo and Navy FCU. Use tools such as reference checks, credit reports, GPS locators, TLO, background checks, etc. to find vehicles and assign repossession agents to pick up the vehicles.

Collections Specialist 2, May 2014 - Sept 2015

Peach State FCU – GA

Responsible for collecting on past due accounts, application of member asset accounts to pay receivable accounts current, locating cars with GPS devices, and negotiating payment arrangements to cure delinquency.

Collections Manager, Oct 2006 - May 2014

US Auto Sales - G A

Collections and Cashiering Manager. Handled problem accounts, payment arrangements, service

side-notes, re-contracts, deferments, and managed a group of ten employees with a focus on customer service. Responsible for managing early payment defaults, late stage delinquencies and recencies, and deferred down payments for a portfolio of over $200 million and over 15,000 accounts.

EDUCATION

High School Diploma: 1997, Homestead High School – FL, USA

References: Available Upon Request

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