Information Technology Computer

GENIE R. MONTEDERAMOS

Buhay na Tubig Blk * Lot ** Phase II Covina village Imus Cavite

E-mail: **********@*****.*** Passport no: P0012391A

Contact NOs.: (046-***-**-** • 092********/093********

TIN NO: 289 – 347 – 032 – 000 SSS NO: 09 - 2020863 – 6

Driver license D18-13-008652

CAREER OBJECTIVES

To establish quality performance that would benefit the organization for continuous competitive growth. To be given an opportunity to join a dynamic organization where I can best utilize my education, and to attain, experience, enhance and gain more knowledge and wisdom to the company.

EDUCATIONAL ATTAINED

TERTIARY EDUCATION

Bachelor of Science in Information Technology (BSIT)

STI College Dasmariñas – STI Bldg.N. Guevarra St. Dasmariñas, Cavite

October 2006 – March 2010

SECONDARY EDUCATION

New Corella National High School, Davao Poblacion Purok 4

June 1994 – March 1998

PRIMARY EDUCATION

New Corella Elementary School, Davao Del Norte Poblacion Purok 4

June 1989 – March 1994

INTEREST

ADOBE PHOTOSHOP/ HTML/CSS /VB.NET/ASP.NET

oProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

oRespond to queries either in person or over the phone.

oWrite training manuals.

oTrain computer users.

oMaintain daily performance of computer systems.

oRespond to email messages for customers seeking help.

oAsk questions to determine nature of problem.

oWalk customer through problem-solving process.

oInstall, modify, and repair computer hardware and software.

oClean up computers.

oRun diagnostic programs to resolve problems.

oResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

oInstall computer peripherals for users.

oFollow up with customers to ensure issue has been resolved.

oGain feedback from customers about computer usage.

oRun reports to determine malfunctions that continue to occur.

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network. Performing computer installation and operating system configuration in designated networks. Administering and monitoring performance of LAN/WAN network using remote connection tools.

SKILLS

Skill

Years of Experience

Remarks

1.

Helpdesk Support

1

• Analog Devices General Trias Cavite gateway. Diagnose Software Hardware problem and repair on Dell laptop Desktop machines. Clone machine and create TIB for back up Operating system 32bit - 64bit. Scan viruses

• Helpdesk Support. July 21, 2014 up to June 1, 2016 Diagnose Software Hardware problem and repair on HP Laptop Desktop Machines, SAP Admin - Create delete user account, Active Directory ADMIN - Add delete and reset password on user account, MS. Outlook configure using their exchange server. Update folder MS outlook

• Reset Internet explorer upgrade version, down grade version 8,9,10, above version. Use website Software center, for download upgrade version MS office, EI. Image, repair error plasma TV. Create computer name and delete computer name use sccm. Remote user pc, laptop use ADMIN account for access configure software error.

2. Internet attendance

• Kangas Internet. Cafe from Unit 2 kangas bldg governors drive Langkaan 1 Dasmariñas Cavite

• Support June 13 2013 to May 27, 2014, Provide end user support, Diagnose Software Hardware problem, Install Operating system Win7 on desktop and Clone machine and create TIB files. Remote client pc. Create computer name for client pc using computer setting. Scan viruses. Trouble shooting hardware and software.

PERSONAL INFORMATION

Age : 36

Birthday : Nov 21, 1980

Nationality : Filipino

Weight : 133 lbs.

Height : 5”6

Religion : Roman Catholic

Civil Status : Single

Father’s Name : Felix A. Montederamos

Occupation : Farmer

Mother’s Name : Mercidez R Montederamos (Deceased)

Occupation : Housewife

Language Spoken (English and Filipino)

WORK EXPERINCE

I have been working for 2 year(s).

Position:

In-House Technical Support/Helpdesk

Duration:

July 21, 2014 - PRESENT

Company:

Accent Micro Technology Inc.

Industry:

Computer / Information Technology (Hardware)

Location

Gen. Trias gateway cavite

Department:

Analog Devices Inc.

Job Description:

•Analyzed and resolved countless hardware, software and operating system problems.

•Provided helpdesk support for software applications, operating systems and hardware issues.

•Install of Image Windows Vista, Win7 on Laptop/Desktop Machine.

•Upgrade and install Drivers, RAM and Install printers on desktop and laptops provide Support on HP Products such as Printers and Scanners.

•Create TIB window 7 Enterprise 32bit-64bit Dell OptiPlex 755 and dell laptop E6410 model driver using the Acronies 2010 version.

•Remote user desktop, laptop use ADMIN account for access configure software error. Upgrade version MS office, Internet Explorer using the software center. Create delete user account, use Active Directory ADMIN •Add delete and reset password on user account, MS. Outlook configure.

• Create computer name use computer, properties, setting and delete computer name use sccm. Unlock user account and unlock bet locker.

• Set up Install O.S win7 new deliver desktop and laptop and write sticker laptop for owner safety.

Second Project AMTI- IBM

Position: In-House Technical Support/Remote Desktop

Duration: October 11,2016

Company: Accent Micro Technology Inc.

Industry: Computer/Information Technology (Hardware)

Location: Ayala BPI Makati

Department: BPI

Job Description:

• Setup new desktop for image

• Setup hostname and host IP server

• Configure IP address and DNS server

• After setup desktop computer then messenger from BPI branch pick up the

• Desktop our office IBM then messenger bring desktop to exactly assigned branch

• I identified after delivered a computer to BPI clients confirm received

an computer every branches from IBM office.

• I calling to follow up to confirm to every branches if they are available to remote •Setup schedule to remote computer what is exactly date every branch

• I’m use remote version IBM endpoint manager remote control

• I’m connect to BPI computer using the IP address

• I’m calling to BPI clients communicate on the phone for more information

• Regarding replacement old computer before backup personal files

• After back up files personal then replace new computer then remote new computer

• Identify problem how to resolve error issues error application program system

• Teach to clients how to use new application version upgraded from IBM company

• Fix error buds TN3070, Mobius VRnet not display and error printer

• Configure lotus notes version 9 backup files replicate data

• Fix setting internet explorer version 9 not display some website

• Configure virtual machine or hyper V inside window 8.1 Window XP

• Setup how to connect domain each operating system

• After configuration a computer is success as a client branch BPI

• I will say to BPI client welcome to window 8.1 then closing remark have nice day

Internet attendance

Kangas Internet. Cafe from June 13 2013 to May 27, 2014

Unit 2 kangas bldg governors drive Langkaan 1 Dasmariñas cavite

•Install operating system Remote client pc. Create computer name for client pc using computer properties setting.

•Scan viruses. Trouble shooting hardware and software.

•Clone hard disk use docking station.

•Upgrade software and hardware expect.

Data encoder

(E-mart) Four Steps Corporation. From November 08, 2011 to April 25, 2012

Malihan St., Zone 4, Dasmariñas City, Cavite

CHARACTER REFERENCES

Sherryl Junio

Hr Department Analog Devices Inc.

Block 4 Lot 20 Montecito ST. Phase 2 Covina Village .B.N.T Imus Cavite

Lito Lupera

Director and Secretary of covina village

Covina village buhay na tubig phase II imus cavite

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