Customer Service Representative
Resume:
*** ** ****** ***** ******, Iowa *****
********@*****.***
Traci J. Ramer
Objective:
Dedicated professional with 20+ years of client services experience is seeking an opportunity for career growth, were my vast Annuity knowledge and organizational skills can be utilized to enhance the customers experience.
Experience:
2002-2013 ING/Congnizant Des Moines, IA
Sr. Annuities Policy Owner Services Processor
11 years of Annuity experience with a focus on fixed and variable annuities.
Processed non-financial and financial annuity requests.
Contacted customer and agents related to any not in good order requirements.
Assisted customer and agents with general inquiries related to their annuity contracts.
Built and maintained positive business partnerships with external and internal customers.
Proficient with systems- Garwin, Irwin, Lifecad, Prostar, Lotus Notes, Microsoft outlook and excel.
Dedicated member of the “Project Committee” to generate best practices
Responsible for training newer associates on systems and processes.
Chair of the “Attitude/Fun” committee for several years.
Joined the “United Way” committee to assist with the campaign and coordinate events.
Served on a project committee with a focus on generating best practices to help reduce errors on client requests that were received through the call center.
1999-2002 EDS Des Moines, IA
Customer Service Representative
Assisted customers on a daily basis with their orders.
Proficient with multiple phone lines.
Proficient with various systems based on customer needs.
1989-1999 Rick’s RV and Mobile Home Repair Mendota, IL
Office Manager
Worked multiple phone lines
Performed all bookkeeping duties
Scheduled all appointments
Ordered supplies as needed
Set up advertising for different promotions
All other duties as assigned
Recognition:
Received recognition for highest performing processor on multiple occasions.
Received quality and production recognition on a regular basis.
Education:
Graduated: Abraham Lincoln High School 1984
Des Moines IA
Area Community College 1992-1993 Ankeny IA
References available upon request
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