Supply Chain Customer Service

Supply chain execution professional with **+ years of experience in leading operations, logistics, distribution and warehouse management initiatives. Strong business process planner and problem solver having worked with a large petrochemical company. Excellent communication and interpersonal management skills that have been honed by working with multifunctional teams.

Core Skills

Operational Leadership

Logistics Management

Order fulfillment

Warehousing & Distribution

Inventory Management

Master Data Management

Channel Partner Operations

3PL Operations

Cost Optimization

Customer Service

Transportation

Process Improvements

Reverse Logistics

SCM Software Projects

SAP modules SD, MM, FICO,

Professional Experience

Senior Manager ( Supply Chain Operations)

Reliance Industries Limited. Mumbai, India

April 2009 – May 2016

Established and managed 8 warehouses /distribution centers measuring 500k square feet area with a volume of 4 million pounds per day

Increased warehouse efficiency by changing from single shift to two shift operation

Supervised order fulfilment, channel partner interface and customer/warehouse master data creation

Selecting appropriate warehouses, auditing, compliance and training warehouse staff which lead to improved efficiency and productivity

Designed standard operating procedures, enforced it and monitored performance resulting in cost optimization, regulatory compliances and smooth functioning of operations

Organized the reversed logistic process and salvaged them by resale in different end-use segment reducing the amount of waste and costs

Resolved transportation, dispatch, and documentation related complaints for building and maintaining customer loyalty

Reduced warehouse running cost by resorting to reimbursement of expenses in place of lump sum monthly service fees to 3PL service providers for managing warehouses

Power user during switch over to new SAP server. Devised User Acceptance Training to validate the process scenario in the new server environment.

Manager (Logistics)

Reliance Industries Limited. Daman, India

December 2005 - March 2009

Expanded Distribution center area to align with thrust on customer responsiveness & net realization for the company

Managed complexities involved in servicing nationwide customer base in the territory

Responsible for complete logistics & administrative services

Deputy Manager (Logistics)

Indian Petrochemicals Corporation Limited. Mumbai, India

July 2003 – November2005

Managed solid product warehousing, transportation and channel partner operations

Achieved timely transportation of products even during peak sale period through contractual obligation

Oversaw distributor’s stock replenishment, dispatches and services

Expanded warehouse area from 20000 square feet to 60000 square feet at a single location to cope with increased thrust on sale through local distribution center

Power User during change over to SAP from legacy system. Also devised User Acceptance Training to check different process scenario.

Sr. Sales Officer January 2001 – June 2003

Indian Petrochemicals Corporation Limited. Mumbai, India

Executed logistics service functions for Plastics (solids) and Chemicals (liquids) products of manufacturing site.

Hired MEG and LAB tanks in the Tank Terminal and set up process for movements & storages.

Education

Certified Supply Chain Professional

Association of Operation Management (APICS), Chicago, U. S. A

Marketing and Sales Management Diploma

Bhavan’s College of Communication & Management, Vadodara, India

Bachelor of Science in Chemical Engineering

Gujarat University, Gujarat, India

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