Project Manager Customer Service

Kurt Kessel

**** ********** ****** - *********, ** 32955

**********@*****.*** - Phone: 321-***-****

Driven project manager with over 14 years of experience managing domestic and international projects with a reputation of consistently delivering excellent customer service. Consistently recognized for strong leadership skills through understanding stakeholder requirements, time management and prioritizing and completing tasks on time and within budget. Known for quickly bridging the communication gap across project team members while driving consensus to achieve project and program goals.

Work Experience

International Trade Bridge Inc.; Kennedy Space Center, FL

2014-Present, International Project Manager

Coordinates with European Space Agency (ESA) counterparts to find innovative solutions that meet European and U.S. regulatory driven requirements that effect the sustainability of commercial industry, government, and NASA. Platforms include ground infrastructure and space flight hardware. Directly reports to NASA management on all aspects of the project; scope, budget, schedule, and deliverables.

Negotiates with project stakeholders such as ESA, US government, prime aerospace contractors, and suppliers on expected roles and responsibilities as well as funding, in-kind support, and other resources to successfully implement the project plan.

Delivers official recommendations and reporting to NASA and participating stakeholders on emerging technologies to meet shared requirements.

2003 – 2013, Project Manager

Directed the successful completion of more than 40 projects evaluating emerging technologies to mitigate environmentally-driven risks to NASA’s mission that are of mutual concern to participating stakeholders: Department of Defense, other Federal agencies, European Space Agency and major aerospace manufacturers and suppliers. Demonstrated ability to perform hands-on technology demonstrations including test article preparation, testing oversight, and data analysis.

Authored technical reports including project plans, collaborative test plans, collaborative test reports, and reports for senior NASA management.

Consistently delivered key deliverables, including, cost benefit analysis, value proposition and overall business case for all developing project ideas.

Marketed project ideas to potential stakeholders, and customers.

1999- 2002, Environmental Assessment Lead

Significant accountability, performing hazardous waste generation assessments at 8 NASA Centers; including a coordinated effort with Air Force Space Command at Vandenberg AFB and Cape Canaveral AFB to determine minimizing and evaluating commercially available technologies as well as technologies requiring additional validation that would eliminate toxic materials.

Provided the technical process information required to develop projects, evaluating emerging technologies to mitigate environmentally-driven risks to the missions of NASA, the Department of Defense, other Federal agencies, and major aerospace contractors and suppliers.

Education

University of Illinois at Urbana-Champaign - Bachelor of Science in Natural Resources & Environmental Sciences

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