Information Technology Customer Service

Binu Varghese

**** ******* ******, ********, *****, 75149

405-***-****, *************@*****.***

OBJECTIVE

An ambitious, creative and highly motivated individual, who has a passion for Information Technology and an uncompromising commitment to quality and providing outstanding customer service. Having proven career track record in IT network management worked alongside profit and nonprofit organizations and diverse people groups

EDUCATION

Master of Business Administration (Computer Info. Systems) Graduation – May 2013 Missouri State University (MSU); Springfield, MO

United Nations Association (UNA) of USA – Young Professional International Public Affairs Leaders (IPALs) – Student Advocate Public Affairs of MSU – Cultural Competency Chair

Bachelor of Theology Graduation – May 2010

Minor Computer Studies

Believers Church Seminary, Thiruvalla, India

AREAS OF EXPERTISE

Server Virtualization, SAN Management, Compliance, Recovery Techniques, Traffic Management, Mobile Computing

PERSONAL SKILLS

Attention to Detail, Critical Thinking, Adaptability/Flexibility, Analytical Thinking, Social Orientation, Self Control, Judgment and Decision Making

TECHNICAL SKILLS

VMware ESXi 5/6, vCenter, CentOS/RedHat Linux, Windows Server 2008/2012, and Windows 7/8- Intermediate Level

Helpdesk Ticketing system, Oracle MS Access and SQL –Advanced level Microsoft Office Word, Excel, Access, Outlook Express, Publisher, PowerPoint- Advanced level DNS, DHCP, Active directory, SCCM and MDM policy, SOP vendor procedures –Intermediate Level WORK EXPERIENCE

Information Services Analyst State of Oklahoma October 2014-Present

• Performed customer services on different locations of the department and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.

• Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required

• Installed and configured IT network components and assisted in the implementation of designed IT network configuration

• Assisted in developing and applying changes to achieve optimum performance, which includes applying patches, updating operating systems and desktop applications, and identifying technologies for inclusion in the desktop environment Information Technology Analyst Assemblies of God Theological Seminary Springfield January 2013- December 2013

• Contributed towards Implementing a robust contracts management and financial management/ reporting system; ensured that the business office’s billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.

• Developed data consolidation strategies to ensure the seminary’s general and subsidiary ledgers are adequately merged with Evangel University’s accounting and related database systems and meet internal and external reporting requirements.

• Prepared project implementation and user-training plan for web-based purchase requisition and approval process integrated into the seminary’s ERP system.

• Analyzed current document management system and procedures and conducted research on cost-effective document management solution that promotes streamlined processes, ease of use, and enhanced distribution and collaboration.

Junior Data Analyst, Ravi Zacharias International Ministry Chennai, India June 2007 – December 2010

• Implemented business reports using SQL databases, data processes and data design in alignment with industry best practices for review by executives, managers, clients, and other stakeholders.

• Recommended custom applications which include a number of MS-Access data capture systems for Stewardship and other databases which need to be moved into a central SQL repository.

• Collected, collated and carried out complex data analysis in support of management & customer requests.

• Analyzed data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.

Contact this candidate