SW QA, Project Management, UX Research
Resume:
Tania Chatterjee
**********@*****.***
https://www.linkedin.com/in/tania-chatterjee
IT industry professional with significant experience in both hands-on software quality and project lead/management seeking opportunities to contribute in software Q/A, technical project coordination and product quality management.
FUNCTIONAL SKILLS
Software Quality Assurance
Software Test automation
Technical Writing
Product Lifecycle Management
Software Development
Customer Training & Interface
User experience/UI research
Technical Project Coordination
Product Release Management
SW QA/Validation: Significant (>15 years) experience with both client and server hardware software (from firmware/driver to application level) testing in multiple environments (Microsoft, Unix/Linux, Apple OS, Android). Demonstrated ability in implementing complex testing strategies and test automation including test implementation. Experience with working stakeholders across product development, marketing and sales to execute flawlessly on the PLC.
Product Quality Management: Demonstrated experience (>7 years) in multiple complex projects of cradle-to-grave quality management from requirements gathering to release process management. In-depth experience with creating and enforcing product quality plans, negotiating priorities with product management teams on milestone release criteria and incorporating user feedback from trials and studies into the PLC.
Technical Project Coordination: Demonstrated experience (>7 years) in all aspects of project coordination from defining project plans, resource allocation and management, sub-contractor/vendor management experience and execution management (KPI tracking). Experienced working very closely with the Program Manager t document the project details (Meeting notes/MS Project schedule updates/Report generation). Experienced Risk Management Methodology.
User Experience Research: Demonstrated experience (>2 years) in leading User Experience Research for Mobile products and Web applications and Sports Wearables. Worked closely with the design team to plan End User Research and implemented it. Worked with 3rd party to interview and hire clients for End User Testing. Assimilated data gathered from End User Testing, to the Engineering teams for improvement in the product.
SW Development: Demonstrated (>3 years) hands-on experience with high-level languages and scripting tools for test creation, automation and reporting. Experience creating web-based tools for reporting and tracking validation execution.
Technical Skills:
oSoftware defect management tools: Rational Clearquest, TeamTrack, Jira, Siebel, Bugzilla, HSD
oQuality Assurance Tools: Sharepoint, Quality Center, Test Rails, Rational Clearcase, HP Load Runner, JMeter.
oOperating Systems: Windows, Mac OS X, Android, IOS, Linux
oProgramming/scripting languages: Basic, C, C++, Perl, Tcl/Tk, Python.
oDatabase technologies: SQL, MySQL
oWeb Automation Tools : Microsoft Test Management Tools, Selenium, HP ALM
oOffice Application: MS Office tools
PROFESSIONAL EXPERIENCE DETAILS
UX RESEARCH & TECHNICAL PROJECT COORDINATION FOR MOBILE/WEARABLE PRODUCTS.
INTEL CORPORATION, 2014 June – 2016 May
Drove the plan for UX research execution to support product definition.
Created test plans/surveys for comprehensive user studies with internal and external users.
Defined criteria for OOB, functional user testing and worked with engineering team to define KPIs for multiple OS (WOS, AOS and IOS) environments.
Designed and executed engineering field studies for Intel’s first generation wearable products including user research reports and critical design feedback to product development teams to improve product UX.
Submitted major usability defects and prioritized them with Engineering and product teams to make sure those get addressed before product release.
Worked with external vendors to define target users and select them for UX research study.
PLATFORM/PRODUCT QUALITY MANAGER FOR MOBILE CLIENTS
INTEL CORPORATION, 2009 August -2014 May
Created and submitted product requirements with the product planning teams.
Defined and enforced platform quality criteria for mobile PC, tablets and phone products, including release readiness at key platform milestones.
Defined and executed platform quality, reliability and validation plan for the platform/product features and created release readiness reports for senior management.
Monitored and tracked platform deliverables in support of execution teams assessing progress towards key release milestones for sampling and productization.
Defined and executed RISK Management Process
Conducted Post Mortem at the end of each project with the internal teams and with external project teams to bring about process improvements in the next projects.
TECHNICAL PROJECT COORDINATOR
INTEL CORPORATION, 2009 August -2014 May
Created and submitted project plan and schedule to the product planning teams.
Defined and enforced platform milestones and release Release readiness process.
Defined and executed platform RISK Management process and reported RISK mitigation plan at all Release milestones
Monitored and tracked platform deliverables as committed in the Microsoft Project.
Conducting Project Meetings, documenting Meeting notes, Conducting Post Mortem
LEAD SOFTWARE VALIDATION ENGINEER FOR SERVER APPLICATIONS
INTEL CORPORATION, 2004 Dec -2009 July
oFor a significant set of server management, platform tools supporting Intel-based server platforms owned the software test plan including testing, debug triage and life cycle maintenance.
oLed the SW Validation team directing with the prioritization of tests. Tracking timely completion and making sure all critical issues are submitted and reported to management risk assessment.
oDrove improvements in software validation methodology to improve coverage and efficiency.
SOFTWARE DEVELOPER, SERVER DIVISION,
INTEL CORPORATION, 1998 August – 2004 November
Member of the software team developer server management tools, contributed to the design, implementation and sustaining of critical install and management functions such as firmware update utilities. Creator and maintainer of a tool for automating collection of system test requirements used to improve automation of quality and reliability testing.
EDUCATION / TRAINING
OREGON GRADUATE INSTITUTE, PORTLAND – M.S. Computer science, 1999
CALCUTTA UNIVERSITY, INDIA – B.S. PHYSICS, 1993
Certification:
oData Analyst
oUser Experience Research
AWARDS/RECOGNITIONS
5 significant business group awards at Intel (including a business group’s highest award for enabling TTM platform quality acceptance of Intel’s first Windows-based tablet).
Numerous customer recognitions and team awards for customer orientation and problem solving.
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