Customer Service Data Entry
Resume:
Denise M. Minton
************@*********.***
Establish Excellent Customer Relationships, Achieving Bottom-line Results
Pay close attention to details, working well under pressure and adapting to change easily. Focus on process improvement, working as highly motivated, reliable and analytical team player. Experience in use of word, excel, access, fax, calculator, and outlook.
Strengths include:
Research and Problem Resolution
Data Entry
Payment Processing
Mail Distribution
Organizational Skills
Training Facilitation
Cash Handling
Balancing
Experience
Hormel Foods Corporation, Tucker Ga. 06/2015 – 01/2017
Production
Package meat products and stack pallets. Adhered quality controls requirements.
Cost Accountant
Examine the costs incurred in the production of meat products produced by Hormel. Examples are bacon, chilly and stew. Record maintenance work orders. Recorded and submit statements to the benefactors receiving food donations. Compiled and reported weekly production planning reports. Balance and apply adjustments.
SUNTRUST BANK, Atlanta, GA 02/2002 – 04/2014
Security Processor III
Processed Depository Trust Company and Federal deposits both book ACH and physical, verified proper legal documentation accompanying transactions, audited vault entry log, processed SEI Service requests, maintained and prepared monthly statistical reports, and backed up origination and registration functions. Communication verbally and email daily with brokers and transfer agents. Distribute mail.
Prevented transactions going unprocessed during new system implementation, improving quality by making changes to audit processes, and receiving award.
Improved productivity and quality, creating and implementing training class for co-workers.
Achieved zero errors by completing special project within allotted time, working on special project that involved bringing in millions of dollars.
Page Two
Denise M. Minton
************@*********.***
Security Processor II
Settled DTC items, identified and followed-up unsettled documents with staff, performed Direct Registration transactions, researched ‘Don’t Know’ transactions.
Created and continually updated desk procedures, enabling ease in processing for back-up support. Generated request forms for outside venders use, ensuring critical information not overlooked, and preventing delays in processing requests.
Additional Experience
CITIZENS TRUST BANK, Atlanta, GA 09/2001-01/2002
Customer Service Rep
Rewarded and acknowledged for excellent customer services.
BANK OF AMERICA, Atlanta, GA 03/1988-07/2001
Operation Support Specialist
Awarded customer experience leader award.
Received certificate of appreciation award.
CD Maintenance Representative
Assistant Head Teller
Received recognition for assistance in staff training.
Testified in check cashing fraud scheme.
BANNER BANK, Dallas, TX 08/1995-02/1988
Commercial Teller
MANUFACTURERS HANOVER TRUST CO., New York, NY 10/1980-08/1985
Head Teller
Rewarded for detection of counterfeit currency, leading to arrests and convictions.
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