Desktop Support Microsoft Office

Salifu Ceesay

**** **** ** ***.*** Antioch TN ***13 615-***-****

Email address: ****************@*****.**.**

PROFESSIONAL EXCELLENCE:

Highly skilled in maintaining systems, applications, security and Network configurations. Troubleshooting all Network and system issues and use the acquired knowledge to repair or install components, parts, implement applications, programs and configure systems in an enterprise environment. Desktop support and end user support.

WORK EXPERIENCE

HCL/Cummins Sep. 2016 - Present

Datacenter Senior Operation Analyst

Building servers, switches, and firewall racks, and patch panels

Deploying/decommissioning servers, switches and firewall equipment

Configuring and cabling servers and switches.

Monitoring servers and switches.

Replacing hardware parts on servers and updating hardware information in Nlyte.

Responding to issues raise by system administrators and network engineers.

Responding to tickets and creating tickets in BMC Remedy ticketing system

Reporting issues and incident on HVAC systems to the vendors for proper remediation.

ST. Thomas Health Sep. 2015 - Aug. 2016

IT Support Specialist

Set up, maintain, and troubleshoot EU workstation, laptops, printers, thin clients, scanner and other hospital equipment’s.

Troubleshooting issues both over the phone and desk side

Install and configure software and applications use by hospital.

Encryptions and deployment of desktops, tablets and laptops using Symantec software

Configure computers, laptops, phones, and tablets.

VPN setup and remote desktop support through remote support programs

Viruses/malware remediation. Asset and inventory management.

Reset user logins and passwords, updating and upgrading user equipment.

Resolving tickets and escalations, documenting issues and resolutions using service-now

(SNAP) ticketing system

Prioritizing special projects, leading project teams.

Reporting and document project results and any setback encountered.

Genco ATC Jan. 2015 – Aug. 2015 Desktop Support Specialist

Install hardware/software, maintain, repair and configure operating systems on server for fortune 500 companies and government departments. Configured, update and maintaining servers using applications like VMware, and putty

Upgrading servers and user workstation base on companies requirements

Configuring and updating switches

Creating and configuring arrays and virtual drives

Installing operating system (windows servers, Unix/Linux servers OS)

Setting and monitoring network switches and testing functions for companies

Configuring and updating printer servers for government departments.

Building, integrating, and validating server racks

Mentoring and monitor newly hired and report their progress to supervisor/team lead.

Report an imaging/configuration errors to the respective project managers and NPI engineers.

ABBTECH Staffing Short Term Contract/Project 2014 -2015

Data Center Support Tech.

Help IT personnel in building, racking, unmounting servers, data, securing backup data and resources.

Upgrading user’s workstations, laptops, tablets and printers.

Servers and network monitoring, escalating issues to the appropriate personnel for immediate actions as required.

Documenting processes and resolutions, service tickets, and issues.

System deployment and data migration of user workstations, laptops, and datacenter servers

Alorica Inc. June.2012- Jan. 2015

Computer Repair Technician

Duties includes repairing, diagnosing, and troubleshooting corporate desktop, laptops, printers and tablets. Making sure that systems are set to HP factory standard. Training new employees to the process of the company when hired. Lead new product roll out and testing, training and ensure customer needs/queries on new process and product and responded. Analysis an issues and escalate to the right department

Computer House Company Jun 2010 – Jan 2014 Computer Technician

Duties include repairing, diagnosing/troubleshooting desktops/ laptops (PC & Mac), phones, tablets, and printers. Installation and repairing windows and Mac OS (window 2000, XP, Vista, Windows 7, OS Tiger, Leopard and Lion) gaming systems, office machinery (printers, fax machines etc.). Removing viruses, installing virus protections, back-up and data recovery. Building custom built computers for customers to their specification. Responsible for customer care and satisfaction by offering desktop support/ remote assistance and troubleshooting computer issues over the phone.

Provide VPN/Citrix connections assistance and other programs like TeamViewer, GoToMyPC.

Responsible for accurate daily register logs of incoming/outgoing resources. Repair/configured network connection on all system.

EDUCATION

BS Information Security Anticipated Graduation May 2017

Western Governors University, Salt Lake Utah

AAS, Computer Information System – System Analyst Dec.2014

Nashville State Community College. Nashville Tennessee

CERTIFICATIONS

CompTIA A+

CompTIA Security +

CompTIA Network +

CompTIA Linux +

Linux LPIC - 1

PROFESSIONAL Skills

Language: HTML5/CSS3, C#, SQL, Java, ColdFusion

OS: Windows- Microsoft AD- xp- vista- 7- 8 server

Mac OS X: Tiger, Snow leopard, Lion, Mountain

Linux/Unix: Ubuntu, RHE, Fedora, CentOS,

Kali Linux

Applications: Microsoft office suites, MS Visio, Symantec, McAfee, MRI, Hiren,

Dreamweaver CS6, Eclipse, Text pad, Notepad++, Putty, VMware,

NMap, Metasploit, Wireshark, BT/KaliLinux, Citrix, TeamViewer,

GoToMyPc, Bomgar

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