Manager Customer Service
Resume:
JASON D. TERRY
Spring, TX **379
*********@*****.***
SUMMARY OF QUALIFICATIONS
Recognized for an exceptional work ethic. High level of career-conscious dedication. Outstanding interpersonal, time management, and organizational skills. High-energy enthusiastic, and dependable self-starter who can work equally well as an individual or as part of a team. Motivated quick learner who excels in challenging and fast-paced environments. OBJECTIVE
To obtain a position with an established company where I will have the opportunity to not only use the skills I already possess but learn new programs and processes as well to build a long-term relationship. I thrive in an environment that allows me to utilize my interpersonal skills along with my adaptability. EXPERIENCE
Saxon Technologies Inc. Apr 2012 – Current
CIO / IT Manager / HSE Manager
Custom built new servers and maintained / upgraded old servers (Windows Server 2008 – 2012)
Custom built client machines for each individual user (custom specs for cad / cam use)
Built networks from ground up including routers, VPN, switches, phones.
Utilized long range long range wireless for between office communications.
Built and installed three camera systems with over 20 cameras and with three custom dvr’s.
Maintained all Active Directory, Exchange, E-Mail accounts and MRP user accounts.
Built and maintained two MRP Systems including E2 and JobBoss.
Maintained client software including Mastercam, Autocad, Gibbs Cam, Solid Works.
Maintained client and server Antivirus (Avast Buisness) and NAS backup systems for users and servers (NovaStore)
Implemented and enforced OSHA safety program.
Lockwood International June 2008 – March 2012
Helpdesk Manager / AS400 Administrator
Maintained a staff of three techs and one SQL Database admin.
Maintained an over 300 user helpdesk system including multiple locations worldwide.
Supervised the helpdesk system to make sure tickets were being handled in a timely manner.
Oversee set up of new offices including servers, communications, printers, computers and phone systems
Maintained AS400 servers, OS and databases.
Wrote custom drivers for print spoolers on AS400.
Built custom images for deployment of client computers.
Oversee server, communications, exchange systems. Deepwater Corrosion Services, Inc. Apr 2001 – March 2008 CIO / IT Manager
Built and maintain servers (Windows Servers)
Built and maintain servers with active directory (Windows Server 2003)
Built and maintain FTP and VPN servers for remote access (LAN / WAN – local and overseas)
Built and maintain company web sites (MS Front Page, Flash and JAVA)
Update and upgrade HTML coding for efficient search engine listings
Maintain PC's and Laptops (repair and replace hardware and software as needed)
Maintain and updated all PC software and operating systems as needed
Monitoring and removal of spy ware and viruses
JASON TERRY
Installed and maintain telecommunication equipment (Nec Phone Systems)
Management of all user names and passwords (e-mail, network, alarm and entry security)
Built and maintain database of all client and company information
Monitor and repair day to day issues with multiple software packages (Adobe, Microsoft Office)
Designed, installed and implemented video surveillance system (Digivue) Tyber PC Sep 2000 – Mar 2001
Contract Senior IT Field / Office Technician
Built and maintained client PCs
Client IT Customer Service
Built and administered client networks
Commercial IT Sales
On-site customer hardware and software repair
Client website development
Client database construction and administration
Unicom Technologies Feb 1997 – Aug 2000
Lead IT Field Technician / In-House Tech Manager / Bench Technician
Client server build-up with multiple operating systems (Novel 3.x, 4.x, 5.x on Compaq and Dell Servers)
Built and maintained client PCs to spec with multiple operating systems (Win3x, Win95, Win98, Win Nt, MS Client for NetWare networks and Client 32)
Serviced Compaq Pc's, laptops, and servers
Maintenance of Barkley teller systems
Installation and maintenance of Fiserv banking systems
Responsible for client maintenance, onsite repair, network administration, PC and server maintenance
Trade Winds International Mar 1995 – Feb 1997
Bench Technician / Commercial IT Sales
Build client / customer PCs
Walk-In customer PC maintenance and repair
Load new os's such as win3x win95 winNT.
Hardware and Software diagnostics
Disaster recovery for broken drives
Hard Drive Repair
Built, maintained and repaired customer servers
EDUCATION
1996 Jersey Village Senior High Houston, TX
All Computer / Network / Communications experience learned through hands on hard work. REFERENCES
Available upon request
Contact this candidate