Customer Service Manager

HAYESA NOVA ARIAS

***** **** **** **. *******,TX 774 29

832-***-****) 21350 Beacon Spring lane Katy TX 77449

**********@*****.***

Objective

Obtain more work experience, be part of a great team and show what great things I have to offer for

this company. I am currently seeking for a position where I can utilize my skills, and knowledge. I will

be an asset to your company. I am a fast learner, and have worked in fast past environment. I am

able to multi task and I strive to be a perfectionist in every area where I am placed. I am up to all

challenges that are brought up to me.

Experience

General Manager AUGUST 2014 – November 2004

Jerez Inc San Juan PR

Assisted customers with order and provide them great customer service. Employee scheduled and maintained employee recorder. Assisted customers over the telephone, and in person with placing orders. Ensured the staff followed restaurant protocol at all times. Ensured that staff kept their areas cleaned and sanitized and follow OSHA. Ensured proper delivery of orders in a timely fashion. Provided top notch customer service. Handled all cashiering duties as well processed all cash, checks, and all major credit cards payments. Reconcile register during opening shift, and at end of shift. Ensured that work area was always kept in order, and cleaned. Trained new staff when hired. Ensured inventory was properly accounted for kept daily sales accountability. Handle customer complaints and customer surveys and ensured properly delivery to upper.

Payroll Manager January 2009 – February 2001

Diamond Palace Hotel Condado, PR

Prepare payroll of about 250 unionized employees, store and maintain all employee files. Assisted account receivable and Collection Division Department. Prepare all records for the accounting department. keep medical and personal files of employees. Work reports record system employee.

Skills

Adp & Report Smith Programs for Payroll

Microsoft Office ( Word, Excel, Power Point, Access )

Type 50-60 wpm

Multi line phone system

Education

SUAGM

2007-2009 Credit for Associate Degree

San Juan PR

Associates in Administration Systems

MBTI

1999-2000- Associate Degree

San Juan PR

Office Administration

References

Upon request

Contact this candidate