Ronald Clanton

*** **** ** #**** 719-***-****

Colorado Springs, CO 80904 United States Army Veteran acyrsl@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable professional seeking to leverage previous computer experience and customer service savvy into IT position where hands-on aptitude and technical innovation define success. Dependable and self-motivated professional with four years of experience in Information Technology. Reputable online presence for cyber problem-solving and self-learning. Integrated ecommerce scripts from Amazon, EBay, Microsoft, Life Lock, Nike and other Fortune 500 Companies. Studied under MIT OCW to complement IntelliTec College campus degree. Security Clearance held 1997- 2007.

KEY AREAS of EXPERTISE

Help Desk Support

Windows XP/7/8/10

Graphic Design

Mobile Devices

Customer Service

Business Marketing

Hardware/Software

Troubleshooting

Network Design

Mobile App Design

Cyber Security

Web Design

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Science Information Technology Network Administration (Current) Western Governors University Relevant Coursework: CompTIA Project+, Microsoft Certified Solutions Associate (MCSA): Windows Server 2012, CompTIA Linux+, Technical Communication, Web Development Foundations

Associates of Occupational Studies, Computer Networking Systems (May 2016)

IntelliTec Colleges, Colorado Springs, CO

Relevant Coursework: Operating Systems & Computer Concepts; A+ Hardware and Software; Networking Principles; Microsoft Network Clients; Linux; Help Desk; Cisco CCNT/ CCNA

PROFESSIONAL ACCOMPLISHMENTS

Contract Computer Support Specialist December 2016 - Present US Computer Support

Provided Desktop support through remote access.

Repaired notebook computers, desktop computers, printer and mobile devices.

Provided graphic designs for small businesses.

Troubleshooting Credit Card processing equipment.

Conference Support Specialist June 2016 - Present PGI

Navigated conference participants within software to designated conferences.

Transcribed audio data.

Data processing for translators

Founder/Commercial Information Technology Specialist May 2012 – May 2016

Someofthebestdeals.com, Colorado Springs, CO

Provided customer support and developed ecommerce marketing website for affiliates encompassing over 2000 companies.

Developed variety of cell phone applications for ecommerce in Google play.

Resolved hardware and software incidents.

Customer Service Representative April 2014 – November 2015

UPS, Colorado Springs, CO

Assisted customers with processing and shipping packages, letters, and other items.

Resolved issues and complaints while responding promptly to high volume of customer calls and inquiries.

American Express Customer Service Representative March 2012 – April 2013

American Express/ADDSTAFF Inc., Colorado Springs, CO

Fielded high volume of calls regarding credit card accounts as contractor.

Trained in escalated situation resolution for rectifying billing issues.

Instructed merchants with technical installation of credit card processing software.

Automobile Internet Salesman/ Military Liaison February 2009 – February 2012

Tri County Auto force/Express Personnel, Colorado Springs, CO

Achieved targeted sales goals by building strong relationships and assisting customer in car purchasing process.

Built solid knowledge base of product offering features and benefits.

I taught myself programming languages throughout the years and I continue to learn new technical skills outside of the classroom environment. I am currently teaching myself the fundamentals of Artificial Intelligence and Robotics.

I have done freelance work for the following companies:

Cartridge World – network repair, notebook and desktop computer repair, printer repair

Springs Automotive-computer repair, VoIP repair

Aamco – printer repair

Provident Lending – printer and network repair

Abovetherestservices – Adobe Illustrator rendering

Appen – search engine evaluating, social media comment evaluator

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