Luis Herrera

**** ******* **** ***, ******** Spring, CO 80911 Tel: 719-***-****

Please initiate first contact via email: acyrsf@r.postjobfree.com

Career Objective:

To continue developing a leadership role by obtaining a challenging, high responsibility

position within a growth oriented company.

Excellent Customer Service assistance acquired through the years of experience dealing with

All types of customers, computer literate and otherwise and constantly improving the customer relationship.

Sys Admin/Technical Support for El Herrero Co. Buenos Aires, AR (1/16 to present)

Installation of new computers and software.

Set up network with Windows Server 2008, Active Directory with all user accounts and wireless connection. Trained users with computers and software.

Supporting Operating Systems Windows 10, 8, 7.

Senior Project Analyst for Jess Computer Consulting Corp. Union City, NJ (6/09 12/15)

Experience configuring, implementing, and supporting network operating systems: Windows Server 2012/2008/2008R2/2003 and VMWare, Hyper – V Manager, Windows 10, 8, 7, Windows XP.

Administration of Active Directory.

Supporting Wan/LAN user's problems with connectivity, printing issues, etc.

Support Remote Access with VPN, LogMeIn, Avast, TeamViewer.

Novell environment using TCP/IP (WINS, DNS) and IPX/SPX protocols.

Administration and Programing of Sage Act Customer Relations Management Program and Intuit QuickBooks control.

Senior Technology Analyst for KPMG Montvale, NJ (8/04 – 6/09).

Supporting Wan/LAN user's problems with connectivity, printing issues, etc.

Configuration and support of Windows XP.

Support Remote Access with PAL/VPN and Secure ID on

Novell environment using TCP/IP (WINS, DNS) and IPX/SPX protocols.

Participated in the firm's nation-wide deployment of Windows 2000, MSOffice2003, and Outlook 2003.

Application Tester for Windows 2003.

Assist new and old employees with problems they do not know and set up employee's computer with KPMG standard software.

The use of Remedy Tracking system to log tickets.

Netmeeting Troubleshooting Software to use from a remote location.

Assigning users to US Domain.

I am Peer Adviser for new employees.

I monitor Severity #1 tickets and TimenX and Pivotal servers

also supporting other KPMG programs.

Education: Associate in MIS from Hudson County Community College 3.0 GPA

References: available upon request.

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